Guest reviews
Overall rating
6.9
Good
Based on 76 reviews
Cleanliness
7.2
Comfort
7.1
Pick-up/Drop-off
6.7
Value for money
6.8
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
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11
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5
9
Find reviews that mention:
customer service
car was clean
pick up the car
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friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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4.4
Pros: The staff was ok at pick up & drop off.
Cons: 1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.
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6.8
Pros: Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.
Cons: The van had tire pressure light on
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2.0
Cons: When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!
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2.0
Cons: I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental
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7.6
Pros: The staff was helpful at pick up.
Cons: The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.
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2.0
Pros: Nothing
Cons: Absolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the day
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10.0
Cons: Nothing really.
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8.0
Pros: Overall experience was professional and quick.
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2.0
Pros: Nothing. They overbooked and left me stranded and did nothing to offer to help.
Cons: They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.
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2.0
Cons: We had to cancel our trip well in advance, but got no response, let alone refund or credit for a future rental from Thrifty. I both called and emailed to no avail.
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10.0
Cons: Let me know up front ahead of time that I have to have a extra $200 on my card for a security deposit.
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4.0
Pros: Returning it
Cons: I ordered a compact car from Thrifty but ended up with a minivan from Dollar????
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- Economy rental cars from Thrifty in Norfolk are around 76% cheaper than other car types, on average
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