Pros: The staff was ok at pick up & drop off.
Cons: 1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.
Pros: Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.
Cons: The van had tire pressure light on
Cons: When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!
Cons: I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental
Pros: The staff was helpful at pick up.
Cons: The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.
Cons: Absolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the day
Cons: Nothing really.
Pros: Overall experience was professional and quick.
Pros: Nothing. They overbooked and left me stranded and did nothing to offer to help.
Cons: They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.
Cons: We had to cancel our trip well in advance, but got no response, let alone refund or credit for a future rental from Thrifty. I both called and emailed to no avail.
Cons: Let me know up front ahead of time that I have to have a extra $200 on my card for a security deposit.
Pros: Returning it
Cons: I ordered a compact car from Thrifty but ended up with a minivan from Dollar????
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Thrifty in Norfolk.
Thrifty has 1 rental location in Norfolk. Take a look at our Thrifty rental location map to find the best rental cars near you.