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10.0
Cons:Great choice for the trip!Reviewed 2021 May 26
review from![cheapflights]()
4.4
Pros:The staff was ok at pick up & drop off.Cons:1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.Reviewed 2020 Oct 22
review from![kayak]()
6.8
Pros:Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.Cons:The van had tire pressure light onReviewed 2020 Aug 25
review from![kayak]()
2.0
Cons:When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!Reviewed 2020 Aug 25
review from![kayak]()
2.0
Cons:I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rentalReviewed 2020 Aug 23
review from![kayak]()
7.6
Pros:The staff was helpful at pick up.Cons:The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.Reviewed 2020 Jul 28
review from![kayak]()
2.0
Pros:NothingCons:Absolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the dayReviewed 2020 Jul 27
review from![kayak]()
10.0
Cons:Nothing really.Reviewed 2020 Jul 12
review from![kayak]()
8.0
Pros:Overall experience was professional and quick.Reviewed 2020 Jul 08
review from![kayak]()
2.0
Pros:Nothing. They overbooked and left me stranded and did nothing to offer to help.Cons:They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.Reviewed 2020 Mar 30
review from![kayak]()
2.0
Cons:We had to cancel our trip well in advance, but got no response, let alone refund or credit for a future rental from Thrifty. I both called and emailed to no avail.Reviewed 2020 Mar 20
review from![kayak]()
10.0
Cons:Let me know up front ahead of time that I have to have a extra $200 on my card for a security deposit.Reviewed 2020 Feb 17
review from![kayak]()