Book Avis car rentals in Norfolk

Reviews for Avis in Norfolk

Recent reviews

Traveler rating

Wonderful

8

Very good

0

Good

1

Okay

5

Fair

0

Mediocre

0

Poor

13

2.0

It would be great that if the vehicle that was reserved was available,Reviewed 2023 Sep 25

review from

10.0

When I picked up the vehicle, it was so dusty/dirty on the outside that I couldn't safely see out the front window. The inside had tags everywhere from the last renters clothes shopping experience and strawberries which were molded and truly disgusting. I rented flor a week and throughout the week found clothes tags in every nook and cranny. Also the rear back right seat would not fold down which I didn't find out till I was hours away from the rental agency which made the trip significantly more difficult to negotiate luggage packing. The overall experience was great, the cleanliness of the vehicle is <1 star.Reviewed 2023 Aug 08

review from

10.0

Not a whole lot, the whole experience was pretty quick and efficient. I'd definitely use them again.Reviewed 2023 Jul 28

review from

6.0

The door off person was very rude. There was not clear signage for where to park the car (no signage at all), but she was getting aggravated with everyone for where they were parking. The only words she said when she walked by was "leave the keys in the car."Reviewed 2023 Jul 16

review from

2.0

Staff was rude and unhelpful Avis lost a customer for life.Reviewed 2023 Apr 17

review from

10.0

The customer service was top notch and we really appreciated the comfort and dependability of the SUV.Reviewed 2023 Apr 16

review from

2.0

No cars available!!!! No help in finding a rental somewhere elseReviewed 2023 Apr 16

review from

2.0

I showed up with my reservation at 11pm and was told that the only car they had was a 12 passenger van. I showed the desk agent my reservation and she essentially said that it didn’t matter if I had a reservation they were out of cars. End of conversation. Would not, will not ever use Avis again. I was left stranded late at night after a long day of travel and had unapologetic terrible customer service on top of it. The nice gentleman at Enterprise told me this was a pretty typical experience. Buyer beware.Reviewed 2023 Jan 26

review from

2.0

On 12/9 at the Norfolk, VA airport we were rented a car with significant damage on the rear passenger side, beginning with extensive scratching that went through the paint near the rear wheel and had smaller dents on the passenger rear and front doors. The car had clearly been in some accident but was rented to us in that unacceptable condition. Because it was dark when we rented the car and there was no one at the exit, no one saw the damage until we saw the damage the next day. We took photos when we discovered the damage. We called a main number for Avis since we could not get through to a local number at the rental location (Norfolk, VA Airport) and filed a report over the phone with Jennifer on 12/10. We pointed it out to the attendant when we returned the car to the Richmond, VA Airport (it was a one-way rental) and told him about the report we filed with Jennifer. It is irresponsible and unacceptable to rent anyone a damaged car and we will NOT be responsible for one penny of damage. Putting anyone in the position of worrying that they may be held liable is outrageous. SHAME ON AVIS!Reviewed 2022 Dec 14

review from

10.0

Great experience. Only complaint is fragrance used in car was unpleasant . Loved that the car had a pass for toll road.Reviewed 2022 Oct 18

review from

6.0

RAV 4: 54,000 miles.Dirty on pick-up, had to Clean windows in order to use side mirrors.Passenger and rear windows inoperable.Fob intermittent, had to use emergency key to lock doors.Obvious electrical problems including extremely dim headlights.Reviewed 2022 Oct 17

review from

2.0

The car was banged up and smelled like smoke when I picked it up and then as I was driving north to DC at night, had to turn back and drive about 20-30 miles to return the car for a new replacement because BOTH back tail lights were out. It would have never known except someone on the highway honked and flashed lights to get my attention to tell my my lights were out... which is very dangerous. When I went to replace the car, they were very kind and made it easy - which was appreciated since I had to backtrack to return the other car. However, the car the replaced it with ended up having some emergency warning signs about the automatic rear breaking system malfunctioning. I had to pull over to read the vehicle manual - but because I was in the middle of no where had to continue on until I got into DC and could return it. Not a good experience at all.Reviewed 2022 Oct 10

review from

More

• 6.6 /10Enterprise Rent-A-Car Car Rentals at Norfolk
• 4.9 /10Payless Car Rentals at Norfolk
• 5.6 /10Budget Car Rentals at Norfolk
• 5.8 /10Dollar Car Rentals at Norfolk
• 5.1 /10Hertz Car Rentals at Norfolk
• 5.4 /10Thrifty Car Rentals at Norfolk
• 7.3 /10Alamo Car Rentals at Norfolk

• What is the most popular rental car from Avis in Norfolk?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Avis in Norfolk.

• How many car rental locations does Avis have in Norfolk?

  Avis has 2 rental locations in Norfolk. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Norfolk airport (ORF)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  Yes