Hidden VAT cost
Pros: Staff was friendly, helpful & courteous.
Cons: Added charge of +18% “Turkish VAT” despite quote saying “includes fees and taxes.”
Did not honor reservation. Increased price by 33%
Pros: It's all in the subject
Bad business practice
Pros: Car was clean, in fair condition. Fast response when I contacted them with some questions.
Cons: Cars are given to you with a dead empty tank, and you are expected to return it empty also, which is impossible to do unless you like stopping at every gas station and putting in a couple of litres. I would imagine they then use that gas you left in it for their leisure. Car apparently had a 200km limit even though I booked unlimited, so had to argue that point home upon returning the vehicle. Also no info was given about the road tolls when I picked up the vehicle, which is kind of pertinent around Izmir.
Local agency unaware of booking
Pros: The price was right, tolls were included, and the staff made an effort. The car drove well and suited our needs.
Cons: Payless car rentals did not bother to inform the local rental agency that we had rented the car! Inexcusable, shocking fail on their part. This caused needless delay, and could easily have become a big problem. I reserved an automatic, which is not the norm in Turkey. We ended up getting very lucky that the company had 1 automatic left. Pleased to say that Payless was unable to ruin this epic part of our Turkish adventure!
What's in a reservation?
Cons: They did not have my economy car, only a Passat which they would not give to me without charging twice the amount of the reserved price. Extremely frustrating and a waste of time. Have not contacted customer service yet to inform.
Cons: There was only 1 car available, and it was not in the category I selected before! There were additional costs which were not mentioned at the time of the booking! Further, the agent was very indifferent and did not care much that my concerns were not addressed! Finally I decided not to rent from this place!
Compact (Ford Focus or similar) is the most frequently booked rental car type from Payless in Izmir.
Payless has 1 rental location in Izmir. Take a look at our Payless rental location map to find the best rental cars near you.