Car rental at Phoenix Phoenix-Mesa Gateway Airport

Pros: Staff was friendly. Easy access to vehicle.

Cons: Better cleanliness in vehicles. Able to get a hold of hertz employee for questions about our ride that was not up to par.

Cons: There was a really strong orange odor to the car that was giving us headaches, i could see ashes on the dashboard, no one was there to check the car before i took it. The window were cleaned with a very dirty towel that i actually had to stop and clean the driver side myself so i could see. Customer service would tell me different things over the phone, i was unable to find my reservation on line due to some issue they where having with their system, etc.... the only good experience was the 2 people that guided me on the return process. One in mesa airport and one in sky harbor airport.

Pros: I felt fortunate to get a car, but it was dirty, had several blemishes and I could see it had had major repair on the driver's and passenger door. 53k miles is alot for a rental and it showed. The car ran well however and we had no problems. 3 out of 5.

Cons: It's nice to have a car with clean windows when you get it. These were pretty bad. If they took some time and cleaned it up right I'd have written a better review.

Pros: Nothing. Never had a chance to get the car.

Cons: The Kayak experience. I put into the search engine PHX airport. PHX is the identifier for the Sky Harbor airport. When I arrived at PHX, then spent 1 hour in line foe the rental car bus, then an hour and a half at the Hertz counter, I was then informed that my rental car was actually at Mesa Gateway airport. What!?! Why ask me what flight I'm on if you weren't going to have the car at that airport? the only option was to get a Taxi to the other airport ($85) or cancel the reservation, and scramble for something else. Thanks for the absolutely miserable experience. Oh, by the way, I was in town for my Mothers funeral. As if I didn't have enough stress!

Pros: There was nothing to like, they didn’t have ANY cars.

Cons: They were happy to take my money but did not deserve a car. They said they might get a car the next day. They couldn’t offer a refund at the desk, they had no idea when a car would be available, they made no accommodations. I had already paid for a car and they expected me to wait in Mesa indefinitely for a car to just randomly show up. Employee was rude and short with customers and made no effort to help anyone in any way which was odd considering they left an entire flight of costumers without the service they had purchased. I don’t understand how a business can operate in this way.