Car rental at Phoenix-Mesa Gateway Airport

Car rental at Phoenix-Mesa Gateway Airport

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Phoenix, AZ, United States - Phoenix-Mesa Gateway
27 May — 3 Jun
Same drop-off
Phoenix, AZ, United States - Phoenix-Mesa Gateway
Fri 27.05
Fri 03.06
Driver's age:

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Phoenix-Mesa Gateway Airport car rental reviews and directory

Rated #1
Best rated
5.5 Okay (187 reviews)
1 location in Phoenix-Mesa Gateway Airport
Locations in Phoenix-Mesa Gateway Airport
  • 6.2
  • 6.1
  • 5.5
  • 5.5
  • 5.6
Recent reviews
2.0 Mediocre2022 May 01
When booking online prior to travel I tried to enter my AAA number for a 20% discount and it was not accepted any of the 3 attempts, so I had to finish the reservation at full price. Since then I have only been given a complete and frustrating runaround from Hertz on trying to get any type of discount. I won't ever rent from them again and have told every family and friend the same.
8.0 Excellent2022 May 01
Pickup in Mesa was very good. Only 1 seriously overworked employee on duty, but he was wonderful. I never received any confirmation of my rental. I drove the car for 8 weeks with no legal proof from Hertz of my rental. ALL my attempts to contact Hertz about this were met with telephone run-arounds. This is the worst customer service from Hertz I have ever had. The car itself was clean and safe for my family. I thank Hertz for the rental and Kayak for facilitating a great opportunity for me.
2.0 Mediocre2022 Apr 27
I didn't receive the car that I requested. I showed up to pick up the rental in Mesa AZ and then the front desk employee decides to tell me at the last second that they don't have the size of vehicle that I requested over a month in advance. I had no choice but to take the smaller vehicle for my long distance 1 way trip. It was extremely frustrating and inconsiderate. I will never rent a vehicle from kayak or hertz ever again! I will make sure to inform others of this blatant disregard of your customers requests so they don't have to experience the same inconsiderate service.
2.0 Mediocre2022 Apr 26
Hertz is understaffed and disorganized compared to competing rental agencies. My husband called me a Karen but so be it. I waited 45 min to drop off when no one came, no sign or # to call and impossible to get through the 800 #. Luckily another agency next to Hertz the location hasn’t been staffed in 2 years and to just leave the keys in the drop box. Another hertz comes to get the keys the next day. It would have been nice to know this upon booking! May not be worth the few $ to use them.
8.0 Excellent2022 Apr 17
The car had several scratches/dents and was filthy. The inside had white pet hair all over.
2.0 Mediocre2022 Apr 14
Wrong car to begin with have to drive back hundreds of miles to get right one . Muddy car had to get the car wash immediately embarrassing. My flight got canceled had to drive back 100 miles from Prescott Arizona to Mesa because they wouldn't answer the phone for weeks to extend the rental. They said it was on hold because vehicle was not registered on customer service. I will never rent with this company again so unorganized
8.0 Excellent2022 Apr 06
Larry at the counter was awesome.
10.0 Excellent2022 Mar 21
Our flight got delayed and we got into the airport after 11:30 p.m. The Hertz office was still open and we got our car. Easy drop-off process too. We did the "managers special" deal and they gave us a Mustang convertable - perfect for driving around Phoenix. The rental car was one of the best parts about our trip.
4.0 Okay2022 Mar 18
There needs to be more help at the check out counter. There was only one person available and he was dealing with many issues behind the scenes. It took an hour before I even got to the counter to begin the check out process. I think the person working there was as working as efficiently as possible, but the system seems to have failed him and the customers.
10.0 Excellent2022 Mar 16
I had a good experience. Car was ready for me. No waiting for pick up. Drop off was really good as well. Car was easy to handle and it was comfortable.
Rated #2
8.3 Excellent (87 reviews)
1 location in Phoenix-Mesa Gateway Airport
Locations in Phoenix-Mesa Gateway Airport
  • 8.6
  • 8.4
  • 8.3
  • 8.3
  • 7.9
Recent reviews
2.0 Mediocre2022 May 18
I thought I was renting a car from the Alamo at the Phoenix International airport, but it is unclear whether they changed it to Mesa (1/2 hour away) or I mistakenly reserved it there. Either way it was not at all clear at the website. So I arrived at the airport and there was no reservation and no cars available. Very disturbing to deal with.
10.0 Excellent2022 May 16
Staff was friendly and efficient. Easy pick up and drop off. Everything was fine.
2.0 Mediocre2022 Apr 09
I couldn't pick it up the shuttle was backed up for hours at the airport. Never got it. Canceled before pick up time.
8.0 Excellent2022 Mar 06
Ridiculous length of paperwork! Impossible to read or understand. Many additional fees!
10.0 Excellent2021 Dec 02
Easy pick up at Mesa airport and return to PHX. Saved many dollars.
10.0 Excellent2021 Nov 30
Great experience, east rental, pick up and drop off. Price was great too
8.0 Excellent2021 Nov 29
Had to go to office on returning car reasons unclear No baggage carts available- they finally found one
2.0 Mediocre2021 Nov 12
Did not give me a car at the right place.
1.9 Horrible2021 Oct 16
Was given the wrong car, got there and they said it's first come first serve even though you reserve a specific vehicle. the car said it was sanitized and clean but I got into it and there were fingerprints all over the windshield, sticky candy-like substances all over the vehicle doors and seats.
4.0 Okay2021 Apr 26
The manager was niceThey put me in a car that had a recall and after waiting 45 minute to get through the line, I ended up having to back out to get another car, which was a small SUV. Very different from the luxury car that I reserved and paid for.
Rated #3
7.6 Good (12 reviews)
1 location in Phoenix-Mesa Gateway Airport
Locations in Phoenix-Mesa Gateway Airport
  • 7.8
  • 8
  • 7.8
  • 7.8
  • 7.6
Recent reviews
10.0 Excellent2022 Feb 27
Women at the desk at Mesa Airport (Karen I think) was amazing. We had great response when we needed to get a jumpstart, and the man that took our car when we dropped it off was friendly and very nice. Good things to say all around,.
10.0 Excellent2022 Feb 16
pick up and drop off staff were very good to work with.
10.0 Excellent2021 Oct 11
The only problem was , at the counter. They wouldn't accept my driver's license, due to it not scanning. I was put in a bad position. I understand it was in bad shape, but all other ID I had showed I was me. I was mad but was able to get a copy of it online. The agent was very helpful when she told me about it. All that put me over an hour late and was very stressful.. Thank you
2.0 Mediocre2021 Apr 21
The staff was the worst part. We won't rent from national again. Linda was awful and not just to me. She was awful to several other customers.The wait for the car pickup was 40 minutes even though we had a reservation.
10.0 Excellent2020 Sep 29
Great service, with great efficiency.
2.0 Mediocre2019 Apr 01
cancelled found same rental cheaper with someone else
8.4 Excellent2019 Mar 25
The rates were higher (double) than other airports. There were two empty water bottles in the vehicle when we picked it up.
10.0 Excellent2017 Oct 29
service, clean, carTried to charge it for a full tank of gas when we have already had filled it
7.6 Good2016 May 05
car smelled heavily of smoke. seats were stained but that wasn't a big deal.
Rated #4
7 Good (19 reviews)
1 location in Phoenix-Mesa Gateway Airport
Locations in Phoenix-Mesa Gateway Airport
  • 6.9
  • 7.5
  • 7.1
  • 7.7
  • 6.7
Recent reviews
10.0 Excellent2022 Apr 21
Lee, who checked us in and the fella who checked us out (did not catch his name) were both stellar employees. Great experience! Thank you, Enterprise!
4.0 Okay2022 Apr 10
Counter people in Phoenix airport were the best! However dealing with people over seize in another country for reservations and or changing reservations we’re absolutely HORRIBLE!!!!! If I have to use people from another country I will not book with Enterprise again. They were rude. I asked to have my reservation changed because my flight changed. The guy was super rude. I didn’t get a confirmation of the change. Called a half hour later and talked to someone else and found out he did not change the reservation per the person I spoke with. The second person changed it but it was still messed up. I always use Enterprise and was extremely disappointed!!!
2.0 Mediocre2022 Mar 08
40% more expensive than what was quoted!!!!!!’
5.9 Okay2021 Aug 10
Car was great although there was no explanation of the car we were just handed the key and sent off on our way. A lot of digital stuff in the car to figure out. Otherwise great experience. Pickup and drop off very easy.
10.0 Excellent2021 Aug 03
Had a hiccup due to reserving the car at the wrong airport (my error). The folks at Enterprise Phoenix Sky Harbor were amazing. Found me a car and honored my original quote. Got me on my way in no time and were very friendly and helpful.
10.0 Excellent2021 Aug 03
Staff very friendly and got me in the rental in a quick and efficient manner.
10.0 Excellent2021 Jun 12
Very good experience. No complaints.
8.0 Excellent2021 Apr 20
staff were courteous and efficient. Drop off was effecient and quick.I had a very good experience with the truck rental. Thank you.
6.0 Good2021 Apr 09
Car was dirty inside and out when we picked it up....dropped it off at Yuma, gal was great there!Clean the car before we get it
2.0 Mediocre2021 Mar 27
I didn’t like anything. We arrived at our original airport only to find out the rental was booked at a different airport. I had to pay $100 to Uber to the Mesa airport and when I got there, they didn’t have any cars. There was a line of about 30-40 people that were all waiting for cars.Kayak needs to do a better job of disclosing the location of the rental place. I put in the Phoenix Sky Harbor airport. What I didn’t realize is they switched the airport to the Mesa airport. Then when we finally were able to get to the Mesa airport, there weren’t any cars.
1 location in Phoenix-Mesa Gateway Airport
Locations in Phoenix-Mesa Gateway Airport
Recent reviews
1 location in Phoenix-Mesa Gateway Airport
Locations in Phoenix-Mesa Gateway Airport
Recent reviews
305 travelers who rented a car in Phoenix-Mesa Gateway Airport gave the car agency they used an average rating of 6.5

Car rental locations at Phoenix-Mesa Gateway Airport

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Most popular car type


Top tips for renting a car at Phoenix-Mesa Gateway Airport

  • Getting your own car hire at Phoenix-Mesa Gateway Airport will allow you to get a vehicle that suits your travel needs. Arizona is a city designed around driving and by booking ahead, you can have the vehicle of your choice waiting for you so you can get on the road as soon as possible. Your own vehicle gives you total freedom to travel, both within Phoenix and further out into the Arizona desert or even across the border into Mexico.
  • You can get through the service desk quicker when you book with Alamo and use their accelerated check-in service. This allows you to upload photos of your documents, such as your driving licence and passport ahead of time. Those documents can then be verified online so when you reach the desk, all that needs to be confirmed is your payment information. Alamo also offers a self-service check-in, a great option for experienced travellers who want to skip the queue. If you're looking for the most flexibility on timing, Easirent is open 24h a day.
  • If you are looking to avoid crowds when collecting your car hire at Phoenix-Mesa Gateway Airport, the terminal is quietest on the weekends and throughout the week it is usually busiest in the middle of the day and the afternoon. The best time to pick up and return your vehicle will likely be between 16:00 and 23:59 as this is the quietest time when most providers will be open.
  • If you wish to take your vehicle across the border into Mexico, you will most likely need to arrange this when you pick your vehicle up at the terminal. Most providers will allow you to take your vehicle into Mexico and it is a great way to make full use of the freedom your own vehicle provides. However, they may limit the types of vehicles you can use and you will likely be required to pay extra insurance calculated at a per-day rate.
  • Book your rental car at Phoenix-Mesa Gateway Airport at least 2 weeks before your trip in order to get a below-average price

FAQs about renting a car at Phoenix-Mesa Gateway Airport