10.0 Excellent2022 Mar 31
The Sixt experience was perfect--except for the car I rented. The agent offered me an upgrade from a Toyota Camry to a BMW for a minimal increase in payment. Never having driven a BMW, I agreed. But the car was a low-slung sporty model, and getting in and out of the car was very challenging! It handled magnificently in every way, but its comfort level was lacking. I wish the agent had informed me of this particular feature--and I would've stayed with the Camry. I'll know for next time...
2.0 Mediocre2022 Mar 21
Don't book with SIXT if there's even a 1% chance you'll need to cancel. It was the most infuriating process ever to cancel. Their website (there's absolutely no human to talk to) kept saying I needed to go through kayak to cancel. Kayak's website (also no human) says you have to go through SIXT. Neither was taking responsibility. After 8 emails SIXT finally cancelled it, which showed they were indeed the ones able to cancel it!!! Took way too much time. Don't recommend.
2.0 Mediocre2022 Jan 05
We rented Sixt, through Kayak, and had an impossible time cancelling the reservation. We called, we sent emails, we tried to cancel through their website. Kayak indicates that any cancellation is through Sixt. Sixt makes the cancellation virtually impossible. We had a health related cancellation and we emailed the line, and got back an auto-response. We called and got sent to the email (which had the auto response). We tried to cancel use their cancel button, but it did not recognize the reservation. Then, we got billed, so now we have to dispute the charge through our credit card. It's not worth the hassle to rent through Sixt.
10.0 Excellent2017 Nov 08
Great rideThe vehicle was ready when we arrived, clean and just as described.
10.0 Excellent2017 Nov 07
Great ExperienceThey did not try to upsell or sell insurance I did not need. Had everything ready and were very quick.
10.0 Excellent2017 Nov 07
WonderfulCar was upgraded, clean fast service easy getting and returningNothing
10.0 Excellent2017 Nov 03
No lines in PHX, nice new car - additional driver not includedNice new car, quick check-in/drop off in PHXAdditional driver was too expensive to add.
10.0 Excellent2017 Oct 29
Completing the rental process with their representatives was easy and they were courteous. The vehicle was ready and clean for us, it took us less than 20 minutes to get out of there.Tried to sell us (upgrade) everything, you already got us to pay a large amount of money, don’t try to get your hands on my wallet again. Either upgrade us for don’t mention a nicer car to intrigue us and remind us we’re renting a less than luxurious car.
9.2 Excellent2017 Oct 23
I would recommendThe car was in new condition as was nicer than expected. It was convenient to just drop the car off with the keys inside.Drop off was a little confusing and they had a lot of people dropping off and only a few employees. However, I did get to just drop it off and go.
8.0 Excellent2017 Oct 23
smooth pick-up and drop off!!