10.0 Excellent2021 Jul 16
The inside windshield should have been cleaned. Otherwise great value, great quality & great service.
10.0 Excellent2021 Jun 07
Drop off & pick up were very easy. Staff was friendly. Was able to find a small SUV to accommodate our party.Reservation was for a large 4 door sedan. We were assigned a 2 door car. I explained to the staff member we were a party of 5 and I reserved a 4 door car. He was quickly able to find us a small SUV. It was still tight but certainly better than the 2 door car.
8.0 Excellent2020 Oct 20
The staff was friendly and helpful.We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.
10.0 Excellent2020 Oct 05
The agent who rented us the vehicle was outstandingNothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise
9.2 Excellent2020 Aug 29
Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order
10.0 Excellent2020 Jul 19
The staff at both the pick-up & drop-off points were very nice, courteous & professional.
5.2 Okay2020 May 27
The pick-up staff was really friendly.I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.
7.6 Good2020 May 25
Staff was nice. Put up was not organized, but car was clean and ready.Picked enterprise because of Riverwalk location. Day before pickup, I called to confirm, and found out car was at a location that was a $13 Uber from our hotel. Added at least another $26 to rental cost.
10.0 Excellent2019 Jul 23
I had a wonderful experience! I have no clue what the negative remarks from others are about but the staff I dealt with was efficient, kind and professional.All was good!
8.0 Excellent2018 Nov 20
No one in the lot to check the car in.