Car rental at Salt Lake City Airport

Car rental at Salt Lake City Airport

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Salt Lake City, UT, United States - Salt Lake City
24 May — 31 May
Same drop-off
Salt Lake City, UT, United States - Salt Lake City
Tue 24.05
Noon
Tue 31.05
Noon
Driver's age:

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Salt Lake City Airport car rental reviews and directory

Rated #1
Fox
Best rated
4.9 Okay (1054 reviews)
1 location in Salt Lake City Airport
Fox
Locations in Salt Lake City Airport
  • 4.9
  • 5.3
  • 4.8
  • 4.6
  • 5.4
Recent reviews
10.0 Excellent2022 May 03
They were super fast, super friendly, and super reasonable. I couldn’t add anything more to improve this company.
2.0 Mediocre2022 Apr 26
I am still awaiting a response as to why I was charged an additional $150 above my rental agreement and no invoice to show why
2.0 Mediocre2022 Apr 26
I NEEDED TO MAKE A PICK-UP TIME CHANGE AND I WAS TOLD I COULD NOT DUE THAT SO I NEVER PICKED THE CAR UP. i HAD TO RENT FROM ANOTHER COMPANY . i CALD KAYAK AND ASKED FOR A REFOUND AND THEY SAID I COULD NOT DO THAT EITHER. SO AT THIS POINT I WILL NEVER USE EOITHER COMPNAY AGAIN. THANKS FOR NOTHING
10.0 Excellent2022 Apr 25
Friendly staff and was giving a managers discount rate
10.0 Excellent2022 Apr 16
Fox Car Rental seems to get low reviews, but I've had two experiences renting from them (one in Salt Lake City, one in Seattle) that have been quite pleasant. I rent a lot of cars and have had a wide range of experiences at different car rental companies. I found the sales reps at Fox to be very personable. The cars I got were in very good condition and were what I asked for (in Salt Lake, I got a free upgrade to a bigger SUV). The prices were much better than at competing rental car companies at the time that I booked (and as always I reserve but never pay in advance). I'll note that the SLC location is way offsite. The shuttle bus is at the far end of the on-airport car rental facility, and I only waited a few minutes for the shuttle. On the upside, because it is so far away from the airport you don't pay the on-site rental facility surcharges.
2.0 Mediocre2022 Apr 12
Had to walk 40 minutes to get to shuttle bus on arrival and on return shuttle bus did not take us to Southwest terminal
2.0 Mediocre2022 Apr 08
I never received it It was not there when I went They gave me another one
2.0 Mediocre2022 Apr 08
They gave me hard time when pick up The car was not ready Make an extension was horrible They did not refund my $150 refundable deposit I never received a bill to understand how they exactly charged me Customer service on phone was soooooo horrible and unprofessional I never again will go through this I’m soooo upset
2.0 Mediocre2022 Apr 01
Horrible airport signage. Very difficult to find shuttle location. Called Fox phone numbers and menus kept redirecting. Horrible customer service. Only one staff member present at check-in.
8.0 Excellent2022 Mar 29
Car should have been cleaner. Warning light came on for low tire pressure.
Rated #2
Enterprise
9 Excellent (266 reviews)
1 location in Salt Lake City Airport
Enterprise
Locations in Salt Lake City Airport
  • 9.1
  • 9.2
  • 9
  • 9
  • 8.8
Recent reviews
2.0 Mediocre2021 Oct 28
Car was fine, no problems. Rental agent in SLC was unfriendly and cold.. also slow and non-communicative. He was sullen and seemed angry. He didn’t talk, or explain anything regarding the agreement, car or directions. A very unpleasant experience!
10.0 Excellent2021 Sep 23
great car great gas mileage
7.9 Good2021 Aug 23
Pick up and drop off were easy.
10.0 Excellent2021 Feb 27
Pick up and drop off were simple. Staff were friendly and efficientAll good
10.0 Excellent2021 Feb 17
The car was spotless inside and out. Perfect for our needs. Everyone was positive and helpful. On a holiday weekend I was amazed that there was no waiting for both pick up and drop off. They were well organized to accommodate our needs.
10.0 Excellent2021 Jan 06
Price was good.The inside of the windows were very dirty.
10.0 Excellent2020 Oct 12
The whole process was very smooth. The desk agent was friendly and helpful and gave me great suggestions for things to do during my visit.N/A
9.6 Excellent2017 Jul 30
Easy drop off and rental return is right across from Delta terminal.Only problem we had is that the published information on the Salt Lake City location did not indicate they were open 24 hours. I had trouble multiple times connecting to an associate and then ultimately call dropped. When I was able to speak to a person she told me they were open 24 hours so we didn't need to follow the off hours drop off process
2.0 Mediocre2017 Jun 18
The car had a rotten muffin in the glove compartment. One key fob didn't work - had no battery. The other key fob stopped working. Couldnt start or lock the car. Had to return to exchange the vehicle.
10.0 Excellent2017 Jun 06
Accommodating Despite IssuesCar reserved was not available. Both manager and associate were helpful in finding right vehicle.
Rated #3
Alamo
8.8 Excellent (143 reviews)
1 location in Salt Lake City Airport
Alamo
Locations in Salt Lake City Airport
  • 9
  • 9
  • 8.9
  • 8.7
  • 8.5
Recent reviews
6.0 Good2022 Apr 08
Line was unforgivably slow to pick up the car. They did upgrade after I complained but I don’t think I’ll rent with Alamo again for risk of missing meetings due to their pick up process
4.0 Okay2022 Mar 28
took so long to get the car
10.0 Excellent2022 Feb 20
The Alamo car was less expensive than the other choices and worked out well. First in line to rent (no wait) and no problems with the return. The car was getting a bit long in the tooth for a rental, 36K miles, and showed some rental wear, but it got the job done. Surprisingly good experience all in all.
10.0 Excellent2021 Nov 08
Friendly service! Clean vehicle. Quick pick up and drop off. A pleasure!!!
2.0 Mediocre2021 Oct 31
Battery died and had to drive 2 hours to exchange car. This took up one day of vacation.
5.9 Okay2021 Sep 08
we had a flat tire in the middle of Idaho and called customer service. Even after 1 hour, no one came to help us, which they said they will communicate in next 10mins. Lucky for us highway patrol helped us.
9.2 Excellent2020 Sep 29
staff was great.NOT ENOUGH PEOPLE AT COUNTER AT PICK UP
8.4 Excellent2020 Sep 22
Staff, especially Tara, very helpful. Had a flat tire, and Alamo provided prompt and easy care of fix. Check-n was smooth.At check-out, clerk failed to provide me with a copy of the contract.
10.0 Excellent2020 Aug 03
Staff was very friendly. Car was super clean.The Alamo sign was hard to see from the street at the Denver airport drop-off. We were lucky to remember that it was part of National.
10.0 Excellent2020 Jul 24
The line was exponentially shorter than enterprise at pick up in Salt Lake. Staff was very nice. Free upgrade with my rentalN/A
Rated #4
Thrifty
7.4 Good (194 reviews)
1 location in Salt Lake City Airport
Thrifty
Locations in Salt Lake City Airport
  • 7.8
  • 7.8
  • 7.3
  • 7.1
  • 7.5
Recent reviews
10.0 Excellent2022 May 13
Thrifty was very efficient with drop off. Unfortunately, if they would let us review insurance options prior to pickup or with online reservation, the process would be faster. And really...$50-60 a day for insurance?? Insurance would have been more than the entire rental. I would have liked to verify with my own car insurance, prior to or at online reservation, since each state is different for coverage. Otherwise, the experience was easy and efficient.
2.0 Mediocre2022 May 10
Did not have a great experience via Priceline. Stood in line for over an a hour for a car for them to tell me my reservation wasn’t complete even though I prepaid for the car. Thrifty said I needed a voucher with an it number as well as another number. Had a Priceline travel specialist on the phone for 40 mins and they had no clue what thrifty was talking about. I had to rent a car via thrifty directly and pay them to get a car and request a refund through Priceline since at this point I have paid for 2 cars. No idea if I will actually receive the refund.
2.0 Mediocre2022 Apr 02
Car was not ready when I arrived, even though I was an hour and a half later than I said I would be because of flight delay. They said it would take at least a half an hour to get my car ready, said there would be no USB port in the car or any ability to charge a cell phone in it, and they would not upgrade me to another car at the same price. When I canceled my reservation, they refused to refund my money, because I had made the reservation through an online service - even though it was Thrifty that had charged me. A bad experience overall.
2.0 Mediocre2022 Mar 24
The car was fine but I had to wait 2 hours in line to get my car even with a reservation.
2.0 Mediocre2022 Mar 14
They overbooked and had no car for me and many others
10.0 Excellent2022 Jan 02
Fast and efficient. Did not have the model I had reserved for the time I reserved it, so had to upgrade. Otherwise, a good experience.
2.0 Mediocre2021 Dec 19
At pickup there was one slow staff member at the desk and 20 people in line. After waiting 20 minutes I bailed to another company. Many others did the same.
6.0 Good2021 Nov 27
They didn’t gave the Range Rover I ordered and they charged a $40.00 fee sine I met the counter rep at the airport “in person” vs online check in.
10.0 Excellent2021 Nov 22
Very easy
10.0 Excellent2021 Nov 02
Great customer service and very easy to book!
Rated #5
Dollar
7.1 Good (156 reviews)
1 location in Salt Lake City Airport
Dollar
Locations in Salt Lake City Airport
  • 7.7
  • 7.6
  • 7
  • 7.1
  • 7.1
Recent reviews
10.0 Excellent2022 Apr 05
Excellent
4.0 Okay2022 Apr 04
Horrendous drop off process at Treasure Island, no instructions, when I called for assistance they provided no helpful information, turned out the office is closed/no longer in service?? Almost missed my flight.
2.0 Mediocre2022 Mar 24
Pickup at SLC was a mess. Instructions said to take off-site shuttle. But after waiting (with 3 kids) for over half an hour I called and was told there was no off-site shuttle running that day an to go to another place. Went to that place was redirected somewhere else. Took forever!! So frustrating. Then had to wait in line for over 30 minutes. Not an easy process.
10.0 Excellent2022 Mar 20
Smooth checkout and pickup, no problems
2.0 Mediocre2022 Feb 07
The insurance offered on the kayak site wasn't accepted by dollar. I learned this after flying and attempt to pick up the car. Kayak said my total, with insurance and another driver would be $444. When I picked up the car, and they would accept the $55 insurance that I had already paid for, the total was $950. This included an $200 deposit that they said I'll get back, but even still $750. I will never do business with dollar or kayak again. The $55 insurance was refunded. They told me it's a third party company that works with kayak, but the actual rental company can choose to not accept it. I'm so pissed. On the day I picked up the rental, no other company had any cars available, so I had no choice but to be screwed by these shady people. Take your business elsewhere or just don't go through kayak. I don't have a lot of money, this vacation was a well budgeted luxury. Enjoy my money, I guarantee I need it more than you.
2.0 Mediocre2022 Feb 05
I lost my credit card that I originally booked rental with Priceline (Kayak), and neither Dollar, nor Priceline would allow me to use my Visa debit card, or switch to my travel companions name and credit card. I was forced to switch to Hertz with no reservation, which cost me $475 for a one day rental versus the $213 I originally paid through Priceline (Kayak). I spoke with several customer service agents from both Dollar and Priceline, and they were all powerless to connect me to my reserved and paid for car sitting 50 feet away from the counter agent.
8.0 Excellent2022 Jan 29
Car had a bit of a smell to it. Great car though, good value, easy pick up and drop off.
2.0 Mediocre2022 Jan 23
Picking up at SLC takes way too long. Check in counter is slow and agents are unfamiliar with system and process and as a result take way too much time
2.0 Mediocre2022 Jan 21
We landed in Salt Lake City and had already paid for our rental car weeks in advance. We got to the dollar counter and they told us we did not have a car available even though we already paid for one. There was nothing they could do to help. So, we had to go to several other rental car companies and pay twice as much to get a vehicle.
2.0 Mediocre2022 Jan 04
I had a huge trip to go to out of state. Prepaid on Kayak but when I got to airport to pick up car major issues happened. Because my ID used Timothy and c.c used Tim they would not release. Kayak also would not change reservation to a person in my group who's name matched exactly. After a long fight I just rebooked with Dollar direct but cost me over one thousand more. Would never use again.
Rated #6
Payless
6.8 Good (314 reviews)
1 location in Salt Lake City Airport
Payless
Locations in Salt Lake City Airport
  • 7.4
  • 7.4
  • 6.6
  • 6.5
  • 6.8
Recent reviews
10.0 Excellent2022 Apr 07
Did not receive the car I actually had on my confirmation.
8.0 Excellent2022 Mar 26
Vehicle was fine. We signed up for a Jeep Cherokee and instead received a Jeep Wrangler which was sufficient for our needs. Your counter person was a bit grumpy with everyone. Other than that, the overall experience was good. I will likely use Kayak/Payless again on my next rental.
2.0 Mediocre2022 Mar 21
They did not have any cars when I got to my destination. Car less. Stranded
6.0 Good2022 Mar 13
Way overpriced!we had to wait too long in line for car to be cleaned for rental. Staff was friendly and courteous. Drop off slow in line but quick when finally greeted. Car was nice and clean but little to low for getting in and out of.
10.0 Excellent2022 Feb 25
Nothing at all. Great experience as always.
4.0 Okay2022 Feb 09
I could not find Payless at Salt Lake City Airport - so I took an Enterprise at short notice (they were great)
2.0 Mediocre2022 Feb 06
I was charged over a $100 over what was offered in my original booking and was not clearly informed about the (2) optional services that were added to my booked when I picked up the car.
10.0 Excellent2022 Jan 19
The car was excellent. Quick easy check in and check out
4.0 Okay2021 Dec 26
Friendly staff, however obviously having issues where we picked up at SLC airport. Many minor things, but in our case the car we were given had very bad front tires - bald - these should have been changed I am certain they were illegal. If I had noticed before we were halfe a state away I would not have taken the vehicle.
2.0 Mediocre2021 Nov 29
Double booked my vehicle had to go back twice
Rated #7
Advantage
6.7 Good (252 reviews)
1 location in Salt Lake City Airport
Advantage
Locations in Salt Lake City Airport
  • 6.9
  • 7.3
  • 6.6
  • 6.1
  • 6.8
Recent reviews
7.2 Good2020 May 10
The car was nice. And complimentary shuttle was great.Customer service could have been better, it did not feel that welcoming. When shuttling having my information to verify we aren’t getting into a strangers car would have felt safer. When going over the pre damages on the car before I leave I felt that it would be more beneficial for them to come out and inspect the car with me rather than me doing it alone. Security deposit amount needs to be listed because that was a surprise. But we enjoyed the car and returning it was easy. I just feel that those other things I mentioned need to be worked on.
9.2 Excellent2019 Dec 09
The rate was great and I like that they had Toyota Sequoias.The pick-up drop off is a little clunky. The exterior signs at the airport do not say Advantage, the driver for another company explained that one shuttle picked up for Advantage and the other. And I know that this is not necessarily Advantage's fault but when you google Advantage Airport another location in SLC shows up.
10.0 Excellent2019 Dec 09
Pickup is by shuttle that stops at the airport Rental Car office for other brands. Return to that office offsite is navigable by Google mapping.Satisfied with rental. Mid Size SUV reserved was Toyota Rav4 but substituted with Mitsubishi Outlander of equivalent size, also 4WD.
4.8 Okay2019 Nov 19
Don't rent from them if you're local!Car was clean and comfortable.Charged me an extra 20 bucks a day for unlimited miles because I was "local". That was not advertised. Probably some garbage in the "small print".
8.0 Excellent2019 Nov 01
Location at terminal
5.6 Okay2019 Oct 23
Drop off was easyUpon pickup staff was rude and even though I reserved and paid for one thing was told that I could not have that unless I paid more because I wasn’t from out of town. There should be additional questions when booking so that you are aware of the price diu long upon pickup and so you’re not thinking the price you paid at reservation was it when it wasn’t. I will never rent from Advantage again.
4.8 Okay2019 Oct 20
Returning the car was fastThe car had mechanical issues upon pick up (I was only renting for a few hours) and it was very difficult to get it resolved. The advantage staff and roadside assistance were little help.
10.0 Excellent2019 Oct 16
Employee at front counter was very professional, helpful, and friendly during check-out.
6.0 Good2019 Oct 09
The manager did make corrections to fix the problems and was very kind.The car was very dirty at pickup outside. Full of scratches and a cigarette burn hole in the seat. They charged an upgrade charge without permission and a fuel charge w/o permission. As mentioned previously the manager did fix it but when on vacation I don't expect to have to deal with deception
7.6 Good2019 Oct 05
Staff was friendly and very forthcoming with all the extra chargesVehicle was advertised as unlimited miles on your app. When I went to pick up I was informed that the limit was 250 miles per day. I was driving to a city that was 275 miles away
Rated #8
Avis
6.5 Good (199 reviews)
1 location in Salt Lake City Airport
Avis
Locations in Salt Lake City Airport
  • 7.2
  • 7.1
  • 6.4
  • 6.4
  • 6.3
Recent reviews
10.0 Excellent2022 May 16
Everything went great. No complaints. Would definitely rent there again.
8.0 Excellent2022 May 02
Easy in and out. Friendly staff. Good value.
8.0 Excellent2022 Apr 29
The pick up and drop off was so easy
8.0 Excellent2022 Apr 25
I had rented online a Kia Soul for the weekend. Just needed a ride for myself and my son. After waiting for an hour to get the car at the counter I was surprised that they had given me a a Dodge Challenger coupe instead. Totally different from what I had originally signed up for. I considered it a great upgrade as the car had some serious pep!
2.0 Mediocre2022 Apr 05
I waited in line for over an hour to pick up a reserved vehicle. People were very nice, after I got to the counter, everything went smooth as silk. After flying, waited in line for over an hour to rent.
2.0 Mediocre2022 Mar 30
Picked up my car at Salt Lake City airport and the car had no oil,I had to wait 12 hours for a tow truck and to get another rental. Just horrible service. When I got to Fresno for the drop off the workers were amazing.
10.0 Excellent2022 Mar 29
Convenient pick up walking off SLC airport terminal. Long line, about 30 minute wait. They were overcommitted with number of cars vs number of customers and did not have our truck ready. They promised to resolve the issue in 20 minutes of additional wait and did so in 15 minutes. They upgraded us to a larger truck as a gesture. They did well under the circumstances
2.0 Mediocre2022 Mar 27
Waited in line for an hour and 20 minutes for my pre reserved car apparently because Avis was understaffed and didn’t have enough cars. Will not be back. Every other car rental counter had no lines. All signs point to mismanagement and lack of care for the customers.
10.0 Excellent2022 Mar 26
The staff was so nice and picking up our vehicle was so easy
4.0 Okay2022 Mar 22
We were supposed to get a mid-sized SUV. We got a Jeep again. It did not have all-wheel or 4 wheel drive as they normally do and which we needed for snow in the mountains. I don't think a Jeep even can qualify as a mid-sized SUV. There is little leg room for the driver which could be dangerous if he has to react quickly. The guy at pick up was not particularly interested in our needs. Drop-off was another story. The man there was very polite and efficient. Fortunately there was no line ahead of us. That part I would rate excellent. I plan never to use Avis again however, because this is the second time we've asked for a mid-sized SUV and they've given us a Jeep which does not handle slippery mountain roads well .
Rated #9
Budget
5.8 Okay (299 reviews)
1 location in Salt Lake City Airport
Budget
Locations in Salt Lake City Airport
  • 6.5
  • 6.4
  • 5.7
  • 5.4
  • 5.7
Recent reviews
2.0 Mediocre2022 Mar 19
People at the counter were absolutely disrespectful.
4.0 Okay2022 Mar 14
Understaffed - pickup took way too long.
2.0 Mediocre2022 Mar 13
Worst pick up in the history of rental car pickups.
2.0 Mediocre2022 Mar 02
Car came with a tire that was leaking and I had to get it fixed. They also charged me $50 more than agreed upon saying it was in the computer and they couldn’t change it even though I had a print out of the quote with me.
6.0 Good2022 Mar 01
Long line at pick up is the worst way to start off a vacation. Waited 45 min for vehicle.
4.0 Okay2022 Feb 22
The difference in size between a Tahoe ( which we requested) and a Durango (which we got) is about 20 square feet of space for our ski trip. Also, no ski racks available which we requested. 5 people, 6 checked bags and 5 sets of skis packed into that car was torture and they had nothing else “in that class”.
2.0 Mediocre2022 Feb 14
They didn’t have the car we reserved. We needed a full sized SUV and they offered us a pick up truck or a Camry. The response at the desk was “we give our cars out first come first served” - which I am pretty sure is the opposite of a reservation. They were unwilling to compensate us in any way for the issue (literally said we could take or leave the cars, at the same price as the full sized SUV, but that the entire airport was sold out so “good luck”). They said we could call customer service and see about some sort of refund. Overall the one thing they need to do is give you the car you reserved and paid for. FAIL.
10.0 Excellent2022 Feb 01
Everything was great. I can’t believe how much car rental costs have increased.
4.0 Okay2022 Jan 16
No opción for awd and snowbird tires
2.0 Mediocre2022 Jan 04
They told us that even though we had a confirmed reservation that they didn’t have the car we had booked. Stated that Kayak couldn’t see current inventory and that they had nothing for us. Suggested that we go ask one of the other car rental agencies for a vehicle. Luckily, Avis had a vehicle (smaller than what we had booked) that with some creativity we were able to fit our luggage and children into. Lesson learned, never book through a third party again, especially when traveling with skis/snowboards that can only fit in a small range of rental vehicles.
Rated #10
Ace
8.9 Excellent (32 reviews)
1 location in Salt Lake City Airport
Ace
Locations in Salt Lake City Airport
  • 9
  • 9.1
  • 8.8
  • 8.3
  • 9.1
Recent reviews
10.0 Excellent2022 Jan 10
Check in went smooth and fast, friendly staff.
6.0 Good2021 May 16
The experience at the pickup wasn’t the best, not very professional. The drop off at the park and jet was awful. The attendant was hateful, directions were unclear and as my daughter said the whole set up was sketchy. It turned out ok but won’t be using them again.
2.0 Mediocre2021 Apr 15
The base price was goodLess fees, better transport from airport. Nicer staff
10.0 Excellent2021 Mar 21
Location closer to airport.
10.0 Excellent2021 Jan 19
yes they were okto expensive, ore reasonable price
6.0 Good2020 Nov 10
Very Poor location and communications, tp pick up, maybe all of this is due to covid. We sat for over 1 hour waiting to be picked up, we finally took an uber.
10.0 Excellent2020 Jan 03
Great job! Very efficient. had young people working that were very well trained and professional.
10.0 Excellent2017 Aug 24
Friendly, helpful and accommodatingOur flight was delayed and we were unable to contact the rental office due to cell phone failure. They saved our car for us over night even though they had no other vehicles available for other customers. And they were so pleasant when we finally showed up, 15 hours later than we had planned.
9.2 Excellent2017 Aug 23
Good valueThe staff was friendly and didn't try to sell me additional insurance.You have to call to be picked up at the airport.
10.0 Excellent2017 Jun 27
Awesome Staff!!!I will rent from here every chance I get! The staff was awesome and treated me like family. Totally different renting experience!
Rated #11
Hertz
7.3 Good (94 reviews)
1 location in Salt Lake City Airport
Hertz
Locations in Salt Lake City Airport
  • 8.2
  • 7.8
  • 7.3
  • 7.4
  • 7.2
Recent reviews
4.0 Okay2022 Apr 24
Additional charges were ridiculous. Printed receipt showed we booked a 4 door vehicle and at the desk they said we only booked a 2 door so we had to pay upgrade fee.
10.0 Excellent2022 Mar 21
The Hertz representative at the counter in Salt Lake City was professional and super-friendly! I don't remember her name...hope her brother in New Zealand makes it to Utah!
2.0 Mediocre2022 Mar 18
The customer service was lacking. First, we were put in a car that wasn't the size we had paid for. The person at the counter was rude about it and only the Hertz gold customer service was helpful. After arriving an hour late, we were also told our car wasn't ready and we'd have to wait 30 minutes for it to be cleaned.
2.0 Mediocre2022 Mar 04
They charge a non-compulsory insurance and then they do not solve the power to return it. they are thiefs
10.0 Excellent2022 Feb 09
Vehicle was GMC Arcadia. Nothing special but perfectly fine. There was some minor body damage at the rear fender. Desk person was pleasant and the car was ready to go. No waiting.
4.0 Okay2022 Feb 02
Deceptive practices at the counter. Applied protection and services I did not agree to.
10.0 Excellent2021 Dec 01
They upgraded to a better car, without charging extra.
2.0 Mediocre2021 Nov 28
I had a delay while enroute to Salt Lake City that caused me to be a few days late. Your app is not user friendly to allow me to change my reservation dates. I ended up losing my reservation and my money. I'm not happy with my experience.
2.0 Mediocre2021 Oct 18
The counter person refused to apply my gold membership to the rental, which meant a lower grade car, giving me some bs about "it must have been associated with the wrong credit card". Then pushed hard to sell me a prepaid tank of gas, claiming gas was more expensive at the drop off city than the pickup. Which was also bs.
3.9 Mediocre2021 Sep 22
The payment process at the counter was inadequate because they could only swipe my charge card and the the charge card I wanted to use would not take swiping. It was the card that provided collision coverage. I attempted to use this card at a later date with a contact that could charge to this card and reverse the charge to the original card used back at the counter at the airport. I was unable to do this according to Hertz. so I was left with no collision coverage. Secondly I want to change my drop off location in Las Vegas to a different hotel. I was told at the Treasure Island locale that this was not possible. It seemed to me there was no help to be had on any issue. I was rather disappointed in the lack of any help.
Rated #12
E-Z Rent-A-Car
6.9 Good (95 reviews)
1 location in Salt Lake City Airport
E-Z Rent-A-Car
Locations in Salt Lake City Airport
  • 7.2
  • 7.3
  • 6.7
  • 6.4
  • 6.8
Recent reviews
2.0 Mediocre2019 Sep 14
They charged me 312.00 MORE. Told me it wa a deposit? Told me they didn’t have the car that I wanted but gave me additional. Did NOt tell me I would be charged. Clearly BAIT and SWITCH. I will never do kayak or ez car again
10.0 Excellent2019 Aug 02
Very smooth. We were able to upgrade to a Yukon for $10 extra per day. It was a very quick and easy process. Shuttle to and from airport was quick.
7.6 Good2019 Jul 30
The staff was good. The car was great but I do not think I will use them again.I am not sure why I was charge an extra $35 over the price $75 I prepaid for two days at $25/day. I did not notice it was a "shuttle" service to pick up the car and it took a while to find the pick up spot. No fun since they did not answer phone.
7.6 Good2019 Jul 08
Customer service needs a little improvement.
4.0 Okay2019 Apr 28
Car was in poor condition . Large deposit on credit card not refunded promptly .
10.0 Excellent2019 Apr 12
Staff at the counter was very friendly and allocated me a really good car for the value paid. I am very satisfied with the service. The service was quick and the shuttle to the airport was fast too.
4.8 Okay2019 Apr 09
Drop off easyOver charged, costumer service was inhospitable.
2.8 Mediocre2019 Jan 25
the first rental car I had shut off when I was driving down a hill. After feeling like the car was dangerous I went to exchange cars at the rental agency. I was treated with disrespect and without any apologies from this less than ideal situation.
5.6 Okay2018 Oct 30
Pretty poor pickup/customer serviceThe car was clean/in good condition. The price was reasonable.The woman at the front desk was exceptionally rude and unprofessional. On her cell phone throughout the conversation. She made me get out of line after waiting about 45 minutes to be helped, because the fraud detection fired on my card and it declined. I was on the phone with chase and had it remedied in less that 5 minutes, but had to wait an additional 15-20 minutes to get back in line and be helped. My boyfriend offered to put the hold on his card, but they refused and said I would have to ad him as an authorized driver and pay more if we did that. All and all I’d say find a different place. I wouldn’t use them again, even though the car was fine. I was seeing red leaving here.
5.6 Okay2018 Sep 09
The associate was very helpful in explaining everything.This was my first time renting a car and it was a mixed experience. The car wasn't very clean when I received it. When I made the reservation with a drop off of 4:30 AM, I wasn't told they would be closed and that I'd just have to leave it outside the gate. Also, I wasn't told about the $200 deposit they take at the counter.
Rated #13
Airport Van
6.6 Good (56 reviews)
1 location in Salt Lake City Airport
Airport Van
Locations in Salt Lake City Airport
  • 6.5
  • 7
  • 6.6
  • 6
  • 7
Recent reviews
10.0 Excellent2020 Jul 07
The staff was amazing, I wish I got His name but he was super helpful, very efficient and super friendly.I think the cost could be more up front, I wasnt aware of the deposit. I know It was probably somewhere in the agreement, but other than that it was great.
2.0 Mediocre2020 Jun 24
I ended up canceling the reservation the day I was to pick up the car and ended up using another company. The number given in the confirmation email to call once you land for shuttle service to pick up the car was no longer in service so I googled for a different number. That brought you to an automatic messaging instructing you to call the same number to arrange airport pick up. After about an hour of waiting unsure of whether or not any shuttle was coming I received a text saying someone would be by in about another hour to pick us up. By that point i had already canceled the reservation and booked with Avis and picked the car up at the airport, no shuttle necessary.
5.6 Okay2020 Jun 24
The van was not a newer van it had 73k miles and the tires were scalloped so at highway speeds we were in a cement shaker. We called about 45 mins out for a trade and they declined to meet us. Anytime we called for pickup it required multiple attempts to reach someone and even though we gave an hour notice when we were returning the attendant was not at the office and we waited 10 mins for him because he did not receive the Multiple calls of our arrival It was useable van but a mediocre experience on all fronts but it was cheaper by $100 I would get a nicer van and pay the $100 more
5.2 Okay2020 Jan 25
The staff tried to be semi courteousI made a reservation and couldnt pick up the car because they closed at 6pm. Not much more to say. I was stranded
4.0 Okay2019 Dec 29
Staff was great and pick up drop off smoothVan had worn tires, no snow tires we got stuck 3 times and was huge hassle. tires had no tread and is dangerous to drive in any condition especially snow
5.2 Okay2019 Dec 16
Car was okay, a little dirt on floors.We weren't notified that we needed to call to be picked up at the airport. Leaving, we had a 10:00 flight and they don't open until 8:00. No one showed up until somewhere around 8:15 as we were being picked up by the Uber driver we were force to call.
10.0 Excellent2019 Aug 27
Good price, staff was easy to work with
8.4 Excellent2019 Jun 21
Rental counter is located inside a Ramada inn which is being renovated. Look past that and everything's just fine.
4.8 Okay2019 Mar 30
No information provided re; you must in call for Airport pick up. Shuttle easy to miss being a red GMC van with NO signage on sides (like all the other companies) - only a curling paper sign in window on drivers side.Sketchy location. Seedy Ramada Inn room with badly stained carpet. Replace with nicer wood/tile flooring. Need signage out front for AVR, signage needed on Shuttle Van, instructions clearly stating need to call Airport for Shuttle pick-up on confitmation email.
2.0 Mediocre2019 Mar 25
NothingThey called as i was getting on the flight to go to the destination telling me they didn't have the type of car available. They also informed they were closing at 6 pm. My flight was going to land at 6:30. They could not accommodate. I had to scramble and rent from Budget. Terrible.
Rated #14
Silvercar
8 Excellent (4 reviews)
1 location in Salt Lake City Airport
Silvercar
Locations in Salt Lake City Airport
  • 8
  • 8
  • 8
  • 8
  • 8
Recent reviews
2.0 Mediocre2018 Sep 21
SoldoutNot one thingWhen I got to my destination to pick up the car, they were sold out and I was up a creek.
10.0 Excellent2018 Aug 05
Loved SilvercarGetting an Audi, not waiting in long rental car lines, and great customer experience and service.
Rated #15
National
7.6 Good (13 reviews)
1 location in Salt Lake City Airport
National
Locations in Salt Lake City Airport
  • 7.8
  • 7.5
  • 7.5
  • 7.8
  • 7.6
Recent reviews
9.6 Excellent2020 Jun 30
Pick up was agent was very nice, and drop off was the easiest!The car could have been cleaned better, inside there were certainly some areas that were missed.
10.0 Excellent2019 Jun 26
Helpful staff as always with National. Very quick, easy and efficient pickup and drop off. Clean vehicle as described in great condition. I never worry when I rent from national.
7.2 Good2019 Jan 08
4wd unavailableEverything was quick and nice customer service but unhelpful that they only had 4vehicles to choose from.My husband called an hour before pickup to make sure they had 4wd or allwheel. Instead of just checking to verify, they said oh there is a 95% Chance there will be a one. Well I arrived with 4 vehicles to choose from. None 4wd or awd. Very frustrating since I had to drive to Denver in a snow storm. would have went with another company had i known. It’s Utah, please have 4wd vehicles.
7.6 Good2018 Nov 03
Quality of the carCost of LWD, the final price was not listed during online booking but late at the desk
2.0 Mediocre2018 Jul 23
Charged TwiceGreat CarI was charged twice for my rental car and was not offered any help. I showed the woman helping me when i was picking up the car that I had been charged twice, yet she assured me that one of the charges would disappear. The charge never dropped and it took away all of the money I had for my weekend. I called back the next day to ask if they can help, and they said it was up to me to fix it and I had to call my bank to figure it out.
2.0 Mediocre2018 May 12
The person who I dropped off the truck with said my problem was with idaho falls and blew me off.
Rated #16
Firefly
7.3 Good (3 reviews)
1 location in Salt Lake City Airport
Firefly
Locations in Salt Lake City Airport
  • 7.3
  • 7.3
  • 7.3
  • 7.3
  • 7.3
Recent reviews
2.0 Mediocre2016 Mar 31
FIREFLY CLOSED EARLYWe were not given a chance to use them.Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.
Sunnycars
2 locations in Salt Lake City Airport
Sunnycars
Locations in Salt Lake City Airport
Recent reviews
Advance Car And Truck Rental
1 location in Salt Lake City Airport
Advance Car And Truck Rental
Locations in Salt Lake City Airport
Recent reviews
Affordable
1 location in Salt Lake City Airport
Affordable
Locations in Salt Lake City Airport
Recent reviews
Avr
1 location in Salt Lake City Airport
Avr
Locations in Salt Lake City Airport
Recent reviews
Eagle Rent A Car
1 location in Salt Lake City Airport
Eagle Rent A Car
Locations in Salt Lake City Airport
Recent reviews
Easirent
1 location in Salt Lake City Airport
Easirent
Locations in Salt Lake City Airport
Recent reviews
Elita Rent A Car
1 location in Salt Lake City Airport
Elita Rent A Car
Locations in Salt Lake City Airport
Recent reviews
Europcar
1 location in Salt Lake City Airport
Europcar
Locations in Salt Lake City Airport
Recent reviews
Fox Autorent
1 location in Salt Lake City Airport
Fox Autorent
Locations in Salt Lake City Airport
Recent reviews
Goldcar Rental SP
1 location in Salt Lake City Airport
Goldcar Rental SP
Locations in Salt Lake City Airport
Recent reviews
keddy by Europcar
1 location in Salt Lake City Airport
keddy by Europcar
Locations in Salt Lake City Airport
Recent reviews
Rugged
1 location in Salt Lake City Airport
Rugged
Locations in Salt Lake City Airport
Recent reviews
3174 travelers who rented a car in Salt Lake City Airport gave the car agency they used an average rating of 6.4

Car rental locations at Salt Lake City Airport

Good to know

Most popular agency

Hertz

Most popular car type

Mini

Average price

₪158/day

Good deal

₪142/day

Top tips for renting a car at Salt Lake City Airport

  • When visiting the area, a car rental at Salt Lake City Airport is a great way to explore and head to all the attractions on your to-do list. As the city is not known for being particularly walkable and does not have its own extensive public transportation system, driving is one of the best ways to move between neighborhoods and visit nearby towns, such as Ogden. Having your own Salt Lake City Airport car rental also makes it easy to transport any sports equipment or luggage.
  • Depending on your specific preferences and needs, there are quite a few models for you to choose from for your car rental at Salt Lake City Airport. If you will be doing quite a bit of driving or traveling with several other passengers, you may want to choose a spacious SUV. Those that primarily plan on staying in downtown Salt Lake can always opt for an economy or compact model instead, as these are a bit smaller and generally are easier to park and move through narrow roads.
  • Once you are ready to return your car rental at Salt Lake City Airport, you can do so by bringing it back to the exact area where you initially picked it up. All rental companies that have branches at Salt Lake City Airport keep their fleets on-site at airport property, so make sure to remember where you initially picked your vehicle up from, as this is where you will be dropping it off. Some companies at the airport may allow you to return your vehicle after hours, but this will depend on their individual policy.
  • Salt Lake City is a large city that is a major business hub, so the streets often have traffic. If you want to avoid getting caught in congestion, try to pick up and drop off your vehicle around rush hour, which is normally between the times of 7 and 9 am and 4.30 and 6.30 pm. You will find that there are a few roads that tend to be busier than others, and these include Interstates 15, 154, and 215.
  • 25% of our users found rental cars at Salt Lake City Airport for ₪142 or less
  • Book your rental car at Salt Lake City Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Salt Lake City Airport