Hotels near Isla Grande airport

Hotels near Isla Grande airport

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Isla Grande (SIG) - San Juan, Puerto Rico
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Best hotels near Isla Grande airport

Cleanliness
9.4
Comfort
9.4
Facilities
9.3
Location
9.4
Overall
9.1
Overall 9.1 Excellent
Based on 975 reviews
Cleanliness
9.4
Comfort
9.4
Facilities
9.3
Location
9.4
Overall
9.1
Cleanliness
9.6
Comfort
8.8
Facilities
9.2
Location
9.2
Overall
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.6
Overall
9.6
Cleanliness
9.4
Comfort
9.5
Location
9.5
Services
9.4
Staff
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Facilities
9.4
Location
9.4
Overall
9.0
Cleanliness
9.4
Comfort
9.4
Location
9.4
Overall
10.0
Services
9.2
Cleanliness
9.4
Comfort
9.3
Facilities
8.8
Location
9.3
Overall
8.8
Cleanliness
9.5
Comfort
9.5
Facilities
9.0
Location
9.6
Overall
9.3
Cleanliness
9.6
Comfort
9.6
Location
9.8
Services
9.1
Staff
9.5

Excellent 10.0
Pros: The hospitality, espectacular service and the daily room spruce up by housekeeping.
Cons: We liked/loved the hotel
Okay 4.0
Pros: Location is great and easy to the airport. Nice lounge area by pool
Cons: Very expensive — 1200/night for a 1 br suite. Sundries shop sucked; no coffee bar; cleanliness not great; found prior guest’s garbage in room; room service limited and shut down. Does not enforce mask rules. Forgetful brunch staff.
Excellent 10.0
Pros: It was very nice looking and had so many amenities and things to do right next to the resort. Also the service was above and beyond!
Cons: there is nothing i didn’t like. I loved it! would recommend and stay again!
Okay 5.0
Pros: The view and staff
Cons: The size of the room, corner no partial view of the ocean, room dirty, spots on pillows, curtain fell from Sheetrock ceiling, tv didn’t work!
Excellent 8.0
Pros: Love the location it’s close to the airport and quick inexpensive taxi ride. Another thing I like about the facility is the staff was tentative to my needs.
Cons: What I didn’t like was how expensive foods and drinks were on the resort. Also, the elevators had a weird smell everyday.
Good 7.0
Pros: The bedroom of the King Suite was spacious, the facilities were lovely, the staff was WONDERFUL and the food at STK was exceptional. The pool area was great.
Cons: When we checked in there were a few things broken or missing which isn't great after a long day of travel, but the staff was wonderful and quick to respond with things we needed.
Excellent 8.0
Pros: The facilities, rooms and green areas super clean and well-pleased.
Cons: I don't like that in restaurants 1919 and STK ask for dress code when the hotel is located in an area of great tourist demand. i have visited the Disney Spring, FL STK several times and do not limit the diners, much less when they are guests of the same hotel.
Excellent 10.0
Cons: Housekeeping
Excellent 10.0
Excellent 10.0
Pros: Attention to detail, luxurious accommodations, outstanding staff.
Cons: We loved everything
Excellent 10.0
Excellent 10.0
Pros: Pool area
Cons: I couldn't stay more days
Excellent 10.0
Pros: El mar y la piscina maravillosos .....
Cons: Nada todo me gusto
Excellent 10.0
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Excellent 10.0
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Okay 4.2
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Excellent 10.0
Cons: Still holding money on my credit card.
Excellent 10.0
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Excellent 10.0
Pros: Everything was Fantastic
Excellent 10.0
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Good 7.4
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Good 6.2
Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.
Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
Okay 5.7
Pros: The hotel itself is very pretty and historical.
Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
Okay 4.0
Pros: Nice bar and location
Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
Good 7.7
Pros: Very nice room and oceanfront beautiful.
Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
Condado Vanderbilt Hotel - San Juan
Rated #1
9.1
Excellent 9.1
Based on 975 reviews
Details
Reviews
₪1,739

Cleanliness
9.1
Comfort
9.2
Facilities
9.5
Location
9.2
Overall
9.2
Overall 8.9 Excellent
Based on 939 reviews
Cleanliness
9.1
Comfort
9.2
Facilities
9.5
Location
9.2
Overall
9.2
Cleanliness
10.0
Comfort
8.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.3
Location
9.3
Services
9.0
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Facilities
9.5
Location
8.5
Overall
9.0
Cleanliness
9.1
Comfort
9.0
Location
9.0
Services
8.9
Staff
9.1
Cleanliness
9.2
Comfort
9.3
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
8.8
Comfort
9.0
Facilities
8.0
Location
8.9
Overall
8.0
Cleanliness
8.8
Comfort
8.9
Location
9.1
Services
9.0
Staff
9.1

Excellent 9.0
Pros: Location
Cons: When checking in the hotel it smelled a little bit like mildew as if the floor had recently been flooded in which it was also a number of air dryers being used to attempt to dry up the water. The pool accommodations were not as good compared to the other location at the Hyatt place directly across the street which offered a larger facility, accommodations for children and a overall better family experience and environment
Okay 5.0
Pros: Breakfast are included
Cons: The air conditioning no working
Excellent 10.0
Pros: The staff was nice and the room was very comfortable
Cons: N/A
Excellent 10.0
Pros: Staff were great and the room size was perfect for business traveler. Even had an office chair!
Excellent 9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent 8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent 9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
Hyatt House San Juan - San Juan
Rated #2
8.9
Excellent 8.9
Based on 939 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Food
1.5
Location
9.2
Overall 8.8 Excellent
Based on 1,677 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.2
Food
1.5
Location
9.2
Cleanliness
9.0
Comfort
9.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
9.7
Comfort
7.5
Facilities
9.6
Food
1.5
Location
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
9.0
Staff
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.2
Comfort
9.2
Location
9.3
Services
9.1
Staff
9.3
Cleanliness
8.7
Comfort
8.7
Location
9.0
Overall
10.0
Services
8.5
Cleanliness
8.9
Comfort
8.9
Facilities
9.3
Location
8.9
Overall
10.0
Cleanliness
8.7
Comfort
8.7
Location
9.0
Services
8.7
Staff
9.0

Excellent 9.0
Pros: The breackfast was good in variety. Nice pool area. Clean rooms.
Good 7.0
Pros: Nice employees, close to a lot of fun and great places.
Cons: Had to keep asking for clean towels, nobody came to freshen the sheets or change the trash our entire stay. After day 3 I believe someone did but we slept in that day and were still in the hotel but they did not try again.
Excellent 10.0
Pros: Everything
Good 6.0
Pros: Overall was good
Cons: In all 3 noghts of my stay, the never clean the room, gave us clean towels, empty trash or clean sheets on the bed!!!
Excellent 10.0
Pros: The breakfast was awesome. Customer service was great all of them especially Johnny! The pool was nice and the bar. I like the 24 hour food service at late nights. Housekeeping was very polite and always there if I needed more towels.
Cons: The air quality in the room. Too much moisture from the unit which cause everything seemed damp even down to the carpet . I booked 2 rooms on the same day but was charged too different prices. I tried to dispute it but because it was booked thru booking.com I couldn't get an adjustment. This was unfair and customer service could not explain it.
Okay 4.0
Pros: The location is excellent for night life pool was great for kids and family Room and bed very comfortable.
Cons: No towels at the pool Common areas were constantly dirty. Mask and other social distance protocols were not enforced at all.
Excellent 8.1
Good 7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Excellent 10.0
Pros: Very clean
Cons: Nothing
Hyatt Place San Juan/City Center - San Juan
Rated #3
8.8
Excellent 8.8
Based on 1,677 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.8
Facilities
9.3
Location
9.8
Overall
9.5
Overall 8.9 Excellent
Based on 158 reviews
Cleanliness
8.8
Comfort
8.8
Facilities
9.3
Location
9.8
Overall
9.5
Cleanliness
8.6
Comfort
8.1
Location
8.9
Services
8.3
Staff
9.2
Cleanliness
8.6
Comfort
9.3
Facilities
9.3
Location
9.3
Overall
9.3
Cleanliness
8.7
Comfort
8.8
Location
9.8
Overall
10.0
Services
8.5
Cleanliness
9.5
Comfort
9.3
Location
10.0
Services
8.8
Staff
9.2
Cleanliness
9.0
Comfort
8.8
Location
10.0
Services
9.0
Staff
9.8
Cleanliness
9.6
Comfort
9.3
Location
10.0
Services
9.3
Staff
9.6

Excellent 10.0
Pros: Excellent, service, staff, location!!!!
Excellent 10.0
Pros: Beautiful place. The courtyard is incredible and perfect location in old San Juan.
Excellent 10.0
Pros: It was a perfect get away for my husband and me. We enjoy our stay. The room was super clean when we got there. Close to most places, we walk everywhere from there. The parking was also walking distance.
Cons: Room temperature was too cold went we arrive. I understand it gets super hot but we got there around midnight and all I want a cozy blanket.
Excellent 10.0
Pros: Everything was perfect 🥰
Excellent 10.0
Pros: I was not expecting that. Pictures look fantastic, but nothing like arriving and seeing with your aye.
Cons: Nothing to complain about.
Excellent 9.1
Pros: Bed was so comfortable. Bathroom was good not too comfortable, but good enough. Parking is not included but there’s pay parking close a block away.
Cons: A little dusty, but everything else was very nice and cozy.
Villa Herencia Hotel - San Juan
Rated #4
8.9
Excellent 8.9
Based on 158 reviews
Details
Reviews

Cleanliness
8.9
Comfort
8.9
Facilities
9.4
Location
9.7
Overall
9.5
Overall 8.8 Excellent
Based on 534 reviews
Cleanliness
8.9
Comfort
8.9
Facilities
9.4
Location
9.7
Overall
9.5
Cleanliness
8.6
Comfort
8.5
Location
9.6
Services
8.5
Staff
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.8
Services
8.8
Staff
9.1
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.8
Overall
10.0
Cleanliness
8.7
Comfort
9.0
Facilities
4.0
Location
9.6
Overall
8.3
Cleanliness
9.0
Comfort
8.9
Location
9.6
Services
9.1
Staff
9.3

Good 7.0
Pros: The building was gorgeous and the location was central to everything. The history is interesting and architecture is beautiful.
Cons: If you are picky about cleanliness you may not be happy. Our room,upon checking in, was just bare minimumly cleaned. Housekeeping only came one day and never showed up the other day. The pool is way smaller than pictured. If you go into your stay knowing what to expect you will enjoy it.
Good 7.0
Pros: big hotel, nice rooms and great location, but if you are looking for a more private experience, stay at the Hotel Herencia, just 2 min away.book the top suite and you have a whole terrace by yourself. the rooms are clean, a little bit smaller than the Convento, but having the terrace by yourself, is worth a smaller room. Hotel Convento is a great place, great service and food at the restaurants. and if you are missing your flight, they I've you a voucher to stay at a near by Marriot close to the airport, so you can spent all day there and use their facilities, I thought, that was a very nice touch.
Excellent 9.0
Pros: Staff, location, space, AC, history of building, restaurants, rooftop pool.
Cons: The sheets weren’t fitted and they would come off the bed easily.
Okay 4.0
Pros: I really wanted to love this hotel, especially after paying $1K for 3 nights. Plus I love architecture and history and El Convento has plenty of both. The beautiful architecture didn’t disappoint and the historical location is awesome, and we liked the rustic charm of the old solid wood furniture.
Cons: As several other reviewers have written, the rooms are in shabby condition. There were lots of cracked floor tiles, mismatched outlets, sloppy caulking at tile and wood joints, cock-eyed lamp shades, a leaking toilet, poor internet, etc. Nothing huge and we soldiered on and made the best of it, but it’s NOT a luxury hotel and certainly NOT worth $300 a night.
Okay 5.0
Pros: The location is great and the hotel is one of the cheaper ones of the several hotels nearby. The pool on the root is great. The staff were really fantastic and helpful at every step of our stay.
Cons: The cleaning of the room was adequate for adults but as we traveled with an 18 month boy, he found a lot of dust and the room's patio turned his feet black with dirt. The bathroom had no ventilation or window, and smelt a little mouldy. The bedsheets were a little tattered and the mattress was sagging in the middle.
Excellent 8.0
Cons: Check in was slow, seemed understaffed
Excellent 10.0
Cons: We have been trying for over a month to recover an expensive personal item we left in our room. We have not been able to get a returned call or a response to the emails we have sent to specific managers and the reservations desk. This is beyond “bad service” - I can only conclude the item has been kept and sold by staff.
Excellent 10.0
Excellent 8.5
Excellent 8.5
Excellent 10.0
Good 7.1
Pros: The staff was awesome!! Very comfy beds and a very good location!
Cons: The hotel is very old which is cool, but it need some upgrade.
Excellent 10.0
Excellent 10.0
Pros: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.
Cons: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.
Excellent 10.0
Pros: Beautiful hotel, wonderful hosts, located in an old world city.
Excellent 10.0
Pros: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.
Cons: Having to leave so soon. Should have booked a much longer stay!
Excellent 10.0
Pros: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.
Cons: There is a lot of traffic directly outside. Not good for early check in.
Excellent 10.0
Pros: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.
Excellent 9.6
Pros: It's a historic building with an invaluable art collection.
Cons: Their claim to have a pool is ludicrous.
Hotel El Convento - San Juan
Rated #5
8.8
Excellent 8.8
Based on 534 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
8.3
Location
9.2
Overall
8.5
Overall 8.7 Excellent
Based on 1,124 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
8.3
Location
9.2
Overall
8.5
Cleanliness
9.2
Comfort
9.1
Location
9.3
Services
9.0
Staff
9.0
Cleanliness
10.0
Comfort
9.3
Facilities
9.3
Location
10.0
Overall
9.3
Cleanliness
9.1
Comfort
9.2
Location
9.2
Overall
10.0
Services
9.0
Cleanliness
8.8
Comfort
8.8
Location
9.1
Services
8.8
Staff
8.7
Cleanliness
9.1
Comfort
9.0
Facilities
7.3
Location
9.2
Overall
7.3
Cleanliness
9.0
Comfort
9.0
Location
9.3
Services
8.9
Staff
9.1

Excellent 8.0
Pros: Staff, customer service, early quick in, quick check out, hotel was close to beach and LA placita
Cons: The food at the pool was really nasty (wings and fish and shrimp kabobs) and The balconies were really small.
Excellent 9.0
Pros: Room and facilities very clean.
Cons: Check in process slow.
Excellent 10.0
Cons: Everything staff, cleaning, overall great.
Okay 5.0
Cons: The staff from check-in was rude
Excellent 8.0
Cons: Need microwave in the room I shouldn’t be going to another floor to microwave my food
Okay 5.0
Cons: Price and in particular the 18% Resort Fee is not justified. “The beach” are a couple of old, dirty chairs and umbrellas. The beach of AC Hotel is not the same as the one of the Marriott and as suggested. It is next to it and of poorer quality/standard. It is in the last corner of Condado beach. Not the best location. Also at 4:30pm the so called beach closes and umbrella and chairs are taken away. Pool looks nice but most guests seemed to consider it as party and drinking location. Not possible to relax. Overall far too expensive for what you get.
Okay 5.0
Pros: Location
Cons: Housekeeping was the worst. Our room wasn’t cleaned the whole time. Someone did come in and change the bedding at my request but that was it.
Good 6.0
Pros: I do like the location
Cons: The smell ( humidity)
Excellent 9.4
Cons: Great location near breakfast places and nightlife.
Okay 5.4
Pros: Pool is nice and access to Stellaris is great.
Cons: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.
Excellent 9.1
Pros: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.
Cons: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.
AC Hotel by Marriott San Juan Condado - San Juan
Rated #6
8.7
Excellent 8.7
Based on 1,124 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.1
Facilities
9.4
Food
8.5
Location
9.4
Overall 8.7 Excellent
Based on 993 reviews
Cleanliness
9.1
Comfort
9.1
Facilities
9.4
Food
8.5
Location
9.4
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.3
Services
8.9
Staff
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
8.0
Cleanliness
9.6
Comfort
9.7
Facilities
9.8
Food
8.5
Location
9.7
Cleanliness
9.0
Comfort
9.1
Location
9.5
Overall
7.5
Services
8.9
Cleanliness
9.1
Comfort
9.2
Facilities
8.3
Location
9.3
Overall
8.6
Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Location
9.5
Overall
9.5
Cleanliness
8.9
Comfort
9.0
Location
9.1
Services
8.5
Staff
8.9

Excellent 10.0
Pros: Very clean and love the layout ,the beach was so close ,we love that the pool was also close
Cons: The only thing I can say is that shouldn’t charge $100 a Day for accidental fees ...
Excellent 9.0
Pros: It was clean and there were security all over the hotel!
Cons: The men working on the chairs for the beach they were not friendly and it looks like they weren’t happy with there job! They were rude and were saying silly comments about the customers.
Good 7.0
Pros: I love the Suites and the lobby area
Cons: The TVs were too small. Very few stations
Excellent 10.0
Pros: Everything. It was a bit pricey I booked last minute though but it was money well spent pools open 24/7 food is great a little pricey cause of the location casino was great and the club and bar was jumping on the weekend I loved it. Also famous people come all the time on the weekends great place to be you literally don’t even have to leave Step out balcony still had great views omg so gorgeous The beach is very dangerous so swim at your own risk
Cons: Everything. When I tell you it’s the best place to stay it is
Okay 5.0
Pros: Beach access was excellent, room was clean, most staff was friendly. Great location for access to the city.
Cons: The DJ blasting music on Thursday night until 3am - hearing the "boom boom boom" of the bass reverberating all the to the upper floors kept me from sleeping. Drinks are very overpriced. Staff did not make beds, only provided towels (perhaps due to covid).
Good 6.0
Pros: House keeping was excellent (Maria/11th Fl.) Gym staff was excellent (Virna/Yoga instructor) The ocean tower rooms are beautiful.
Cons: Guess were smoking weed on the balcony and the smell was coming into our room. Front desk was no help. We were on the 11th floor and you could here the music and screaming that was coming from the lobby lounge.
Excellent 9.7
Excellent 10.0
Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks! Pool & beach access is amazing.
Cons: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 9.7
Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.
Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
Excellent 10.0
Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!
Excellent 9.1
Pros: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.
Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
Excellent 9.1
Pros: Loved the suite with full kitchen. Would do this again!
Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Okay 4.8
Pros: The beach and pool facilities are great
Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
Excellent 10.0
Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.
Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Good 7.7
Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.
Cons: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
Excellent 8.2
Pros: Beautiful hotel with open lobby and modern clean feeling.
Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Excellent 10.0
Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.
Cons: Nothing to complain about
Excellent 9.7
Pros: All
Excellent 9.4
Pros: location and beach were great.
Good 7.6
Pros: the location is beautiful
Cons: We didn't actually get to staty at La Concha. When we arrived at the hotel from the airport, the hotel had overbooked. We were quite disapointed as the property looked beautiful. However, there was no confusion or fuss. The hotel knew what they did and I don't know why we were flagged as one of the "overbooked". we arrived about 7 pm. It may be we were a one nighter. However, they paid for a taxi and put us in the marriott down the street and comped the marriot room. It was all set up for us and we were whisked away So we didn't have to pay for the hotel night. The hotel they put us in was not as luxury as the La Concha (4 star vs 5 star) but it was nice and the Marriot folks at the San Juan Marriot were SUPER friendly and tried to do EVERYTHING they could to make us welcome and make it up to us with room upgrades, free drinks, dinner recommendations. So we felt adequately compensated. In the morning we walked down the beach from the Marriot to the La Concha (they said we were welcome to use the La Concha facilities) but ended up not using the pool, just having brunch at the hotel and it was lovely.
La Concha Renaissance San Juan Resort - San Juan
Rated #7
8.7
Excellent 8.7
Based on 993 reviews
Details
Reviews
₪1,658

Cleanliness
9.0
Comfort
8.8
Facilities
9.6
Location
9.6
Overall
9.2
Overall 8.7 Excellent
Based on 557 reviews
Cleanliness
9.0
Comfort
8.8
Facilities
9.6
Location
9.6
Overall
9.2
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.1
Comfort
9.1
Location
9.5
Services
8.7
Staff
9.2
Cleanliness
10.0
Comfort
9.0
Facilities
10.0
Location
9.0
Overall
9.0
Cleanliness
9.0
Comfort
8.6
Location
9.6
Services
8.3
Staff
9.2
Cleanliness
9.0
Comfort
8.8
Facilities
10.0
Location
9.6
Overall
10.0
Cleanliness
9.2
Comfort
8.8
Location
9.6
Services
8.7
Staff
9.2
Cleanliness
8.7
Comfort
8.5
Location
9.2
Services
8.4
Staff
9.0

Excellent 9.0
Pros: Location, bedding comfort and staff courtesy was superb. Great location for those wanting to explore Old San Juan and enjoy all it's charm.
Cons: The parking arrangements instructions were not clear and a bit confusing. Other than that... everything was ok.
Good 7.0
Pros: Nice people!
Cons: Room was bright and noisy at night
Excellent 10.0
Pros: Very family oriented
Cons: Great service everyone was very attentive
Excellent 9.0
Pros: The property is Beautiful and comfortable especially the bed felt like sleeping on a cloud. the staff were friendly and great with referring places to eat.
Cons: The appliances are old and rusty. No elevator had to carry luggage upstairs.
Mediocre 3.0
Pros: We didn’t see any breakfast
Cons: Was not aware that some rooms had no windows and were located directly off lobby snd kitchen. We could hear everything. The bathroom was so tiny, you couldn’t even turn around in it. The whole experience was claustrophobic.
Excellent 8.0
Pros: The property was beautiful, comfortable and staff was great.
Cons: The household items were old, microwave and toaster had rust.
Excellent 9.0
Pros: The location of this hotel is very good its in the middle of Old San Juan. Place is very comfortable, clean and cool. They don't offer parking but they have parking association with a parking garage close by. I really liked the decorations. The price for the quality of stay is actually really good.
Cons: The only thing I didn't like was that they didn't have an elevator because we had a lot bags.
Excellent 10.0
Pros: The staff, the location, the building, room, amenities were all great. It's a beautiful old building that has been preserved & updated well. We look forward to staying there again!
Cons: We loved everything!
Excellent 9.0
Pros: This hotel is absolutely beautiful , I love the Spanish vibes it has and the rooms were big & spacious. the decor was beautiful I loved it , location was also great a lot of restaurants bars & fun things to do around . It just gave me a very home feel to it :) would def stay here again
Cons: The room we had didn’t have windows besides the ones you fully open but we didn’t wanna do that cause of mosquitos . No big deal tho
Excellent 9.7
Pros: The location and the facilities are great.
Cons: Sofa-bed need a new mattress or get whole new sofa-bed.
Excellent 8.2
Pros: Hosts were very helpful and courteous. Our luggage was stored on site before our room was ready which allowed us to explore Old San Juan the morning we arrived. We received a phone call when our room was ready and came back to find that our hosts had moved all of our luggage to our room for us. This is not a traditional hotel but felt more like a guest house. We had our own space, and the room was nice, but not super fancy. There was a common area with a kitchen sink and fridge and some seating, tables. The entrance to the Suites is through a storefront of a jewelry shop. The Suites are in the heart of Old San Juan and within walking distance to many restaurants, shops, and other attractions. We stayed one night and about 24hours total, and it was just right for our needs.
Cons: Common area is right outside the doors to most suites. Our door was not sound-deadening by any means. We were awakened really early by some other guests who seemed to be leaving for the airport for a morning flight. Also, seems to have some plumbing issues. Although the bathroom was modern and very clean, we were asked not to flush used toilet tissue down the toilet, which was a bit strange for us. A covered waste basket was available and it wasn’t a huge deal but certainly unexpected.
Excellent 10.0
Pros: My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++
Fortaleza Suites - San Juan
Rated #8
8.7
Excellent 8.7
Based on 557 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.3
Overall
10.0
Overall 8.7 Excellent
Based on 178 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.4
Comfort
8.9
Location
9.3
Services
9.1
Staff
9.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Location
9.2
Services
8.8
Staff
9.1
Cleanliness
9.0
Comfort
8.8
Location
8.8
Services
8.1
Staff
9.0
Cleanliness
9.5
Comfort
9.2
Facilities
10.0
Location
9.6
Overall
10.0
Cleanliness
8.8
Comfort
9.2
Location
8.9
Services
9.2
Staff
9.1

Excellent 9.0
Pros: Exactly the type of place we wanted to stay. Small, private and romantics
Cons: We wanted to stay in a boutique hotel and be able to enjoy the amenities. This was weekend get away with my husband before going on to the rest of the island, and planed on spending an afternoon at the pool, happy hour at the rooftop and enjoy the views. However, the bar doesn’t open until 5pm and they were holding a wedding so we couldn’t be on the rooftop the Saturday night we planned to be there. It was disappointing and being a small hotel there is no other area to hang out and have a drink. It was disappointing that the rooftop was not available to their own guests. We tried their sister hotel, but that wasn’t the vibe we were looking for. Would go back but would first ask if there is an event that blocks their only amenity area.
Good 6.0
Pros: Location is nice. Staff goes above and beyond being attentive and caring. The experience of "Romantic dinner in the room" was great, with a caring and knowledgeable butler. Food was exquisite! Beds are really comfortable.
Cons: The lobby is a low ceiling, weird, dark space. The room is extremely expensive for what you get; overrated. It is a small room, dark, with no view except for a small window overlooking nearby buildings and the lagoon. The bathroom is average, with a malfunctioning damaged trash can and blower.
Excellent 8.0
Pros: The pool!!
Cons: The price
Excellent 10.0
Pros: The rooms are quite unique; great service; Sage restaurant was superb as well as brunch at Arya in sister property
Excellent 10.0
Pros: The rooftop restaurant Sage is gorgeous, the food and service fantastic. Raya at the other property is an exceptional venue. A little more formal with a fusion menu. Staff is extremely attentive and helpful.
Excellent 10.0
Excellent 10.0
Pros: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!
Excellent 10.0
Pros: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?
Cons: The fact that I had to leave!
Excellent 10.0
Pros: Its an amazing boutique hotel Better than expected!!
Olive Boutique Hotel - San Juan
Rated #9
8.7
Excellent 8.7
Based on 178 reviews
Details
Reviews
₪1,005

Cleanliness
8.8
Comfort
8.6
Facilities
8.7
Location
9.5
Overall
9.3
Overall 8.6 Excellent
Based on 1,065 reviews
Cleanliness
8.8
Comfort
8.6
Facilities
8.7
Location
9.5
Overall
9.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.1
Comfort
8.9
Location
9.6
Services
8.7
Staff
9.4
Cleanliness
9.0
Comfort
7.0
Facilities
6.0
Location
10.0
Overall
8.0
Cleanliness
9.4
Comfort
9.1
Facilities
8.8
Location
10.0
Overall
9.4
Cleanliness
8.7
Comfort
8.5
Location
9.5
Overall
10.0
Services
8.2
Cleanliness
8.7
Comfort
8.7
Facilities
10.0
Location
9.6
Overall
10.0
Cleanliness
8.3
Comfort
8.2
Facilities
9.0
Location
9.3
Overall
8.6
Cleanliness
8.4
Comfort
8.4
Location
9.1
Services
7.7
Staff
8.8

Excellent 8.0
Pros: Antonio was great! Front desk overall was very helpful.
Cons: Had an issue accessing our room b/c the batteries needed to be changed on the lock. They didn’t realize there was an issue with battery until we asked for a third time for the keys to be programmed. Would have been nice for that issue to be handled sooner. Also would like to see the rooftop area and decor maintained better. The furniture looked worn and used. There was also a bleach bottle and a construction sign with wires near the hot stone tubs.
Excellent 9.0
Pros: Nice roof deck, location and nice lobby
Cons: Slow elevator, shower head leaked
Excellent 10.0
Pros: We loved it
Cons: Love the historical area clean hotel BIG ROOMS
Good 6.0
Pros: Street view is nice, location is central san juan, most things walking distance. Staff is nice, setup of hallways and room elevators is pretty. Hot tubs available are nice as well.
Cons: Rooms inconsistent with amenities, tv remote didn't work. Compared to my friends rooms, some were missing coffee machines, some didn't have outlet at bathroom sink, some had ice buckets, no one had clocks, some rooms had charging stations some didn't, some balcony door latches broken or can't be open. No beach towels. My room was very humid and had mosquitos.
Excellent 10.0
Pros: My mother and sister recently celebrated milestone birthdays and I planned an international “girls” getaway to commemorate the occasion. Finding a comfortable, clean, centrally located, and safe hotel was of utmost importance to me, especially since I would not be attending. This location checked all the boxes and I received daily comments about the helpfulness of the staff. Highly recommend!
Excellent 10.0
Pros: Thwarted are the best
Cons: They are the best
Excellent 8.2
Pros: Charming boutique hotel. Delicious restaurant in house. Staff was great and the location is excellent!
Cons: The room size and the elevator need work
Excellent 9.7
Pros: Customer service. Uniqueness of hotel.
Cons: Elevator was broken while we were there. Light switch in bathroom would not turn off.
Excellent 10.0
Excellent 10.0
Pros: We loved the atmosphere and the staff. The rooms were fun and the whole family was comfortable. We would stay here again and recommend it to our friends visiting Old San Juan!
Good 7.4
Pros: I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.
Cons: The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
Excellent 10.0
Pros: This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.
Cons: It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
Excellent 9.7
Pros: This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it.
Cons: The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
Excellent 9.7
Pros: Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
Excellent 8.8
Pros: Friendly helpful staff. Excellent location. Iconoclastic décor.
Cons: I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
Excellent 9.7
Pros: We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels.
Cons: They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
Excellent 10.0
Pros: The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
CasaBlanca Hotel - San Juan
Rated #10
8.6
Excellent 8.6
Based on 1,065 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
7.9
Location
8.7
Overall
8.7
Overall 8.3 Excellent
Based on 547 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
7.9
Location
8.7
Overall
8.7
Cleanliness
8.0
Comfort
8.0
Facilities
5.5
Location
8.5
Overall
8.5
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
9.0
Cleanliness
8.5
Comfort
8.6
Location
8.5
Services
8.1
Staff
8.9
Cleanliness
9.0
Comfort
9.0
Facilities
8.6
Location
9.4
Overall
9.1
Cleanliness
8.4
Comfort
8.5
Facilities
8.5
Location
8.4
Overall
8.5
Cleanliness
9.0
Comfort
8.8
Location
8.7
Services
8.4
Staff
9.0
Cleanliness
8.3
Comfort
8.3
Facilities
7.7
Location
8.3
Overall
8.0
Cleanliness
9.1
Comfort
8.6
Facilities
8.0
Location
9.1
Overall
8.3
Cleanliness
8.8
Comfort
8.4
Location
8.9
Services
8.6
Staff
8.9

Excellent 8.0
Cons: Sheets were a little dirty and hotel only gave 2 towels. We could not get more when we asked.
Good 6.0
Pros: Location was great. Staff were nice and very helpful
Cons: The bed was hard as a rock. There were no amenities (i.e. breakfast, pool, even the coffee shop was closed). And the prices were significantly inflated.
Good 7.0
Pros: Air conditioning worked well. Bed was comfortable.
Cons: There was no coffee in the room. No coffee in lobby. Restaurant was not advertised. Not sure if there even was one. Thicker pillows would be nice to have.
Excellent 8.0
Pros: The service, excellent,
Cons: The fridge ran hot during the stay, the water s Drained slow, shower hot water lasted under 5 minutes. Hotel mg, was very kind to address the tub concern. Still was the same after, asked another hotel guest if the issue was the same for hot water. And it was, chalked it up as a hotel saving on hot water :).
Mediocre 3.0
Pros: The rooftop was the only good thing and staff was friendly but very strict
Cons: My ac wasn’t cooling called to notify they checked and it still wasn’t working and the water wasn’t hot also checked and they stayed it was ok called next day for same 2 issues and they moved me to another room where the ac was fine but water wasn’t hot the heater went out so they fixed it but water still was cold I paid 886.00 for lukewarm water
Okay 5.0
Pros: It was ok for the price.
Cons: Not near the beach. Very strict hotel policies.
Mediocre 3.0
Pros: Location
Cons: Room bad.
Excellent 9.0
Pros: The rooftop was great and the room were just like on the website and all the staff at the hotel was friendly at all time we were even able to hold our luggage until our flight
Cons: I wish the restaurant was still available to eat inside or breakfast
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.
Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.
Excellent 9.1
Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Good 6.8
Pros: Size of room
Excellent 10.0
Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.
Cons: N/A
Excellent 8.2
Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.
Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Good 6.2
Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.
Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Excellent 9.1
Pros: Everything was great.
Cons: Limited parking.
Excellent 8.0
Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Excellent 10.0
Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Excellent 10.0
Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Good 6.2
Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.
Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Excellent 10.0
Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Excellent 8.0
Pros: Really close to the beach and Condado !!!
Good 7.7
Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.
Okay 4.0
Pros: Front desk folks were nice and helpfuL for the morning shift.
Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.
Good 6.2
Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.
Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.
Good 7.6
Pros: Customer service location very clean n cozy
Cons: Lack of parking
Hotel Miramar - San Juan
Rated #11
8.3
Excellent 8.3
Based on 547 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.9
Food
8.5
Location
8.8
Overall 8.2 Excellent
Based on 743 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.9
Food
8.5
Location
8.8
Cleanliness
7.0
Comfort
6.5
Facilities
7.0
Location
7.5
Overall
6.0
Cleanliness
9.3
Comfort
9.0
Facilities
8.8
Food
8.5
Location
8.8
Cleanliness
8.7
Comfort
8.6
Location
8.8
Services
8.6
Staff
8.8
Cleanliness
8.6
Comfort
8.0
Facilities
8.6
Location
8.0
Overall
8.0
Cleanliness
9.4
Comfort
9.4
Facilities
9.2
Location
8.6
Overall
9.0
Cleanliness
8.8
Comfort
8.7
Location
9.0
Overall
4.0
Services
8.7
Cleanliness
8.4
Comfort
8.6
Facilities
9.3
Location
8.4
Overall
8.8
Cleanliness
8.9
Comfort
8.7
Facilities
10.0
Location
8.8
Overall
10.0
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.5
Staff
8.8

Poor 1.0
Pros: I didn’t like anything!!! I would never spend my money on this hotel ever again.
Cons: I didn’t like anything!! I wouldn’t never stay here again or recommend it to anyone. When my room was finally ready at 7pm the room was a mess. There was cocaine still on the table the beds were not made the restroom was horrible it was left like that from the people that were staying before us and it wasn’t clean. That’s how they gave me the room a messy room with drugs.
Mediocre 3.0
Cons: This hotel is over price minimal things to do food always cold ..... casino small use less
Okay 5.0
Pros: The coffee shop was ok. No variety and very small.
Cons: No housekeeping until 3 days, 3ven if requested. The room was missing one lamp and never was replaced. No covers or comforters in the room. Ice machine never have ice. TV have very poor signal, no programming to watch.
Excellent 9.0
Pros: The price for the hotel was pretty high for that hotel.
Cons: N/a
Okay 4.0
Pros: Very clean and beautiful
Cons: Nothing
Excellent 9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Excellent 8.5
Excellent 8.5
Excellent 8.7
Excellent 10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Excellent 10.0
Excellent 8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Excellent 8.0
Cons: Limited choices restaurants
Excellent 10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Excellent 8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Good 7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent 10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Good 7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Excellent 10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Okay 5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Good 7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Good 6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Good 7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Good 7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Excellent 8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Excellent 9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Sheraton Puerto Rico Hotel & Casino - San Juan
Rated #12
8.2
Excellent 8.2
Based on 743 reviews
Details
Reviews
₪1,070

Cleanliness
8.6
Comfort
8.5
Facilities
6.9
Location
8.4
Overall
7.5
Overall 8.0 Excellent
Based on 334 reviews
Cleanliness
8.6
Comfort
8.5
Facilities
6.9
Location
8.4
Overall
7.5
Cleanliness
9.0
Comfort
8.0
Facilities
9.0
Location
10.0
Overall
10.0
Cleanliness
6.5
Comfort
6.5
Facilities
5.0
Location
6.0
Overall
6.0
Cleanliness
8.6
Comfort
8.3
Location
8.3
Services
8.3
Staff
8.8
Cleanliness
8.0
Comfort
7.0
Facilities
7.0
Location
6.0
Overall
8.0
Cleanliness
7.2
Comfort
7.2
Facilities
6.5
Location
7.0
Overall
7.4
Cleanliness
8.8
Comfort
8.7
Location
8.4
Services
8.3
Staff
9.2
Cleanliness
8.4
Comfort
8.7
Facilities
9.0
Location
8.6
Overall
9.3
Cleanliness
8.7
Comfort
8.4
Facilities
6.8
Location
8.6
Overall
7.1
Cleanliness
8.8
Comfort
8.2
Location
8.5
Services
8.0
Staff
8.8

Okay 4.0
Pros: The bed
Cons: I’m very disappointed in this location. I get here and find out the pool is close because they are doing construction. I’m here visiting and I’m not really a beach person I enjoy the pool more and for this to be close and paying what I was paying for this room a night that they could accommodate for that.
Good 6.0
Pros: Car services was great but really need more English speaking workers. We had to wait for the guy to get someone who spoke English and the same with the restaurant.
Cons: Same as above
Excellent 10.0
Pros: Rooms were clean and staff was friendly
Cons: The location was great
Excellent 10.0
Pros: The staff was extremely nice, helped us look for places to go for dinner nd every recommendation was better than the last. I gotta say, it was amazing. I would recommend this Hotel without a doubt.
Cons: Everything was amazing! no complaints.
Excellent 9.0
Pros: I loved that the staff was extremely helpful at all times. The front desk personnel went above and beyond for my family. I am grateful for the experience.
Okay 5.0
Pros: They clean the rooms every 3 days and you have to request towels. I’m busy days you have to make reservations to eat at the restaurant that’s located inside the hotel even though you’re a guest. No microwave inside the rooms, one elevator. It’s just not worth it. Never again.
Excellent 8.5
Pros: Great location and great dining facility.
Mediocre 2.0
Cons: Unexpected hidden fees.
Excellent 10.0
Excellent 8.0
Pros: Location.
Excellent 10.0
Pros: Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful.
Cons: Nothing.
Okay 5.7
Cons: Hotel is a little dated
Okay 4.0
Pros: Poor. Did not clean the room one day.
Okay 4.0
Pros: the location. That's all
Cons: a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....
Excellent 9.4
Pros: I received everything I was looking for. Staff was friendly and helpful. Good location.
Excellent 10.0
Pros: Good service
Cons: Anything
Good 6.8
Pros: The staff, very helpful
Mediocre 3.7
Pros: Location
Cons: Air didn't work, room was not a good value for the price, bathroom needs updating.
Excellent 9.7
Pros: Great breakfast, food was perfect.
Cons: area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.
Good 7.1
Pros: It was close to cruise ship terminal. Staff friendly Clean
Cons: Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills
Excellent 9.3
Pros: I loved the view from my window....El Morro:))
Cons: Having to valet park. No other option
Good 6.6
Pros: The staff was super friendly and helpful.
Cons: No on site parking and no breakfast.
Courtyard by Marriott San Juan Miramar - San Juan
Rated #13
8.0
Excellent 8.0
Based on 334 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
7.5
Location
8.9
Overall
7.2
Overall 7.9 Good
Based on 522 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
7.5
Location
8.9
Overall
7.2
Cleanliness
7.3
Comfort
9.3
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
7.0
Facilities
5.0
Location
6.0
Overall
5.0
Cleanliness
8.3
Comfort
8.3
Location
9.0
Services
8.2
Staff
8.5
Cleanliness
7.3
Comfort
6.6
Facilities
6.0
Location
8.3
Overall
4.6
Cleanliness
7.0
Comfort
7.2
Facilities
7.2
Location
7.8
Overall
6.6
Cleanliness
8.7
Comfort
8.6
Location
8.9
Services
8.5
Staff
8.6
Cleanliness
8.1
Comfort
8.4
Facilities
8.5
Location
8.6
Overall
9.3
Cleanliness
8.4
Comfort
8.5
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
7.1
Comfort
7.5
Location
9.1
Services
7.5
Staff
7.7

Excellent 8.0
Pros: Close to ocean
Cons: No free breakfast for the stay as much money u spent for one night we should have free breakfast
Excellent 9.0
Cons: The menus at the restaurants don't have the prices . Therefore you know is a gamble. We are expecting to pay a bit more because is located within the hotel, but the amount we paid was ridiculous! For 4 cuban sandwich, 2 pancakes with nutella, and coffee. $200 is a lot! I'm the kind of person who don't mind paying money for something good, worth it. But breakfast at Mojitos place was a big disappointment.
Poor 1.0
Pros: Food
Cons: Very ran down & old not worth the price
Excellent 9.4
Pros: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Cons: Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Good 7.4
Pros: Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Cons: Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
Okay 5.7
Pros: Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
Excellent 9.4
Pros: The staff were amazing and very accommodating
Cons: The view was amazing, the hotel was very comfortable and easy to get around.
Excellent 8.0
Pros: Room
Cons: Parking
Excellent 10.0
Pros: Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
Okay 5.4
Pros: The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
Cons: The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
Excellent 9.4
Pros: I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Cons: Prices are very high, especially breakfast!
Okay 5.1
Pros: I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
Cons: The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Excellent 8.8
Pros: The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Cons: Pool food was a bit oily.
Excellent 10.0
Pros: It was in the right between the old and the new city.
Excellent 9.4
Pros: the facilities pool and beach beautiful
Cons: some rude personnel in valet parking
Mediocre 2.0
Pros: Nothing.
Cons: Staying there
Excellent 8.0
Pros: Great location, beach, view of laguna and ocean. Close by recreation areas like Velauno.
Cons: Old building, rooms need remodeling. 1. Small broken piece of roof under bed 2. Stained shower floor
Okay 5.3
Pros: beautiful pool area
Cons: Unfriendly staff, most outside people, horrible view, 4 July with no activities, very disappointed
Excellent 9.6
Pros: I enjoyed the private beachfront and pool. Our room was very comfortable, too!
Cons: I wish there was a shuttle to and from the airport. Also, there was no happy hour on any part of the resort. A special here or there would have encouraged me to eat more at the resort, but instead I explored nearby restaurants.
Caribe Hilton - San Juan
Rated #14
7.9
Good 7.9
Based on 522 reviews
Details
Reviews
₪1,781

Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
7.3
Overall 7.5 Good
Based on 3 reviews
Cleanliness
6.6
Comfort
7.3
Facilities
7.3
Location
8.0
Overall
7.3
Cleanliness
6.0
Comfort
4.0
Facilities
4.0
Location
6.0
Overall
4.0
Cleanliness
6.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0

Okay 5.1
Pros: View from our room
Cons: No beach
Excellent 8.2
Pros: The hotel is comfortable - not exactly a luxury hotel but certainly adequate. The staff is very polite and helpful. I was there for work so I didn't get to use all the facilities so I can't really comment on them, but my stay was very pleasant.
Cons: I was charged an extra $100 or so tax (for a 3 night stay) in addition to the so-called "taxes" I was charged by Kayak. Whose fault is this? I assume Kayak is to be blamed here, since they do not mention that there are extra fees and taxes in addition to the price they charge. This is a deceptive practice.
Condado Lagoon Villas at Caribe Hilton - San Juan
Rated #15
7.5
Good 7.5
Based on 3 reviews
Details
Reviews
₪1,908

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