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San Juan hotels in Santurce
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Best hotels in Santurce (San Juan)
Located in Isla Grande, this hotel is within a 10-minute walk of Sheraton Casino and Puerto Rico Convention Center. Pan American Pier and Condado Beach are also within 15 minutes.
Overall 8.8 Excellent
Based on 1,525 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Pros: Very clean
Cons: Nothing
Excellent
10.0
Excellent
9.7
Good
7.4
Pros: Good free breakfast
Cons: No hot tub and a cold swimming pool
Located in Condado, this beachfront hotel is in the city centre and within a 5-minute walk of Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 8.8 Excellent
Based on 766 reviews
All
- All
- Families with older children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: El mar y la piscina maravillosos .....
Cons: Nada todo me gusto
Excellent
10.0
Cons: Still holding money on my credit card.
Excellent
10.0
Cons: Housekeeping
Excellent
9.1
Excellent
8.0
Cons: Rowdy and loud guests were able to be heard at 3 am due to poor insulation.
Excellent
9.7
Cons: Food and beverage prices very expensive.
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
9.1
Good
7.7
Excellent
10.0
Okay
4.0
Pros: Nice bar and location
Cons: Rooms are ridiculous small. Cleaning of rooms can happen until 9pm and was never done before 6pm for us. Gym has lots of cardio equipment but little other machines. Bar tender at wine bar was not aware how to make a Gin & tonic!
Excellent
10.0
Pros: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.
Excellent
10.0
Pros: Everything was Fantastic
Excellent
10.0
Pros: The exceptional service and accommodations. Twice a day housekeeping, 24 hours pool areas, and peace and quiet. I arrived on my birthday; the staff presented me with a complimentary bottle of champagne along with a card in my bedroom. The room was upgraded to include a balcony. The staff was friendly and for the most attentive to your needs. The beach is a few steps away. The hotel is gorgeous! The hotel was not overstimulating with too many people nor the pool/hot tub areas.
Cons: The food in the hotel restaurants was expensive with small portions. The drinks were creative and just okay.
Excellent
10.0
Pros: Service
Cons: Nothing
Excellent
9.4
Pros: Great attention from the staff. The room was amazing along with the view. It was in close walking proximity to a lot of stores. Only 15 minutes from old San Juan.
Cons: The price is a bit steep. Cost is similar to a St. Regis or a Ritz property.
Excellent
9.7
Cons: Staff are very friendly. Clean very clean and neat. Great service. Great facilities.
Excellent
10.0
Pros: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).
Cons: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.
Okay
5.7
Pros: The hotel itself is very pretty and historical.
Cons: The pools are tiny, the service is subpar, housekeeping was always late and turndown service was spotty at best. The receptionists weren't helpful at all, in fact it felt like they were doing us a favor every time we had questions. The service at the pool often took up to 45 minutes to come by and it felt like they were purposely not making eye contact in order to slow things down even more. Not recommended.
Excellent
9.7
Pros: At the end of the day, the service provided by this hotel and its excellent staff is what takes it to the next level. From the moment you arrive, they make sure that everything is taken care of for you and then some, to ensure that you enjoy your leisure time to the maximum. Room Service, Pool Service, Concierge, in-house restaurants...everything was spectacular.
Cons: No beach access
Excellent
10.0
Pros: I love the service everyone was so kind and helpful. The hotel was beautiful inside and out.
Excellent
10.0
Pros: but without all the extra costs. Free wifi. No BS "pool fees". Great restaurants - in fact 1919 may surpass Il Mulino. It doesn't have a casino, but the Marriott and Intercontinental are right up the street.
Excellent
10.0
Pros: Attention to detail, luxurious accommodations, outstanding staff.
Cons: We loved everything
Good
7.4
Pros: Excellent venue.
Cons: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.
Excellent
10.0
Pros: Excellent service
Excellent
10.0
Pros: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!
Excellent
8.2
Pros: Very comfortable bed, bathtub seats two, service is top notch! The property is beautiful
Cons: I was there a year ago and the hotel was pristine! Now I see the hotel not being cared for. Paint chipping, vents in my room were dusty & rusted. Also, there were too many young children for my liking. Housekeeping was attentive to my requests but not thorough in cleaning. Dusty lamp, bathtub was dirty. The small things make all the difference. I also wish the property had more night time entertainment.
Excellent
10.0
Pros: If you want the ocean view and relax, you dont need to go any where else. I can spend 24 hrs lying in their ocean front glass railed porch/ infinity pool
Excellent
10.0
Pros: Pool area
Cons: I couldn't stay more days
Excellent
9.4
Pros: Beautiful room - even the pull out couch was extremely comfortable - memory foam mattress! The lobby staff (registration, concierge, bell hop, etc) was very attentive and friendly. The hotel has a very classic feel of old luxury. I would definitely stay there again!
Cons: The beach was actually over at the neighboring hotel, they said we would have full service at their beach but every time we went, they were "out" of umbrellas on the Vanderbilt side of the beach. We counted and they only had about 12 umbrellas in total for Vanderbilt guests which is ridiculous! Also the are designated for Vanderbilt is over in the corner without a direct view of the ocean. I was disappointed.
Okay
4.2
Cons: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel
Excellent
10.0
Pros: Was an incredible experience and highly recommend. Service and facilities are second to none. Loved it and will come again!
Cons: Only slight negative was service at the outdoor/pool bar...it was a little slow.
Good
7.7
Pros: Very nice room and oceanfront beautiful.
Cons: Service at pool side restaurant slow and poor. Staff not attentive and had to leave table to ask for serviice. This happened at breakfast and lunch. Had a bad experience with quality of food served and staff did not offer to correct. Once food served waiter never came back to table to see if I needed anything. After this experience decided to eat dinner outside of hotel. Front desk staff great.
Good
6.2
Pros: Service was good, but disorganized. Sundeck was nice. Staff was friendly whenever you saw them.
Cons: Our room had a musty odor and did not smell clean. There's a big variation in rooms. We upgraded to an "Oceanview" room - but looked out onto a roof and an abandoned building with the ocean tucked to the right. When I complained, they said their "Oceanfront" rooms are all suites and cost $200 more a night. What? So not worth it! If I was to return to Puerto Rico, I'd stay at La Concha and eat at Pinkys everyday. Vanderbilt was so not worth it.
Excellent
10.0
Pros: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great
Cons: Not much to dislike.
Excellent
10.0
Pros: Our overall stay was amazing. The food and drinks were a bit costly, but it is a five star resort. The staff were helpful, friendly and the service was outstanding. Our tour guide stated " once you stay at the Vanderbilt, you will not stay anywhere else". My fiancé and I agree!
Located in Isla Grande, this aparthotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Centro Europa and Port of San Juan are also within 3 mi (5 km).
Overall 8.8 Excellent
Based on 732 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Excellent
9.1
Excellent
10.0
Excellent
10.0
Excellent
9.7
Cons: Breakfast potatoes. I would like a more veggie friendly breakfast
Excellent
8.0
Pros: You are a few miles from the pier at Hyatt House. Good complimentary breakfast.
Excellent
9.1
Pros: Friendly staff, all in good condition, everything is new. The location is in the San Juan convention center district, we book it for a convention and we walk to all the activities. Nice view to the harbor and the cruise line. If you are traveling to take a cruise (Royal Caribbean terminal) it just right there. Overall is a 4 star hotel.
Located in Condado, this hotel is 1.1 mi (1.7 km) from Condado Beach, and within 3 mi (5 km) of Puerto Rico Convention Center and Pan American Pier. Plaza las Americas and Port of San Juan are also within 6 mi (10 km).
Overall 8.5 Excellent
Based on 1,413 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.9
Excellent
10.0
Excellent
9.4
Excellent
9.1
Excellent
9.1
Pros: The space was trendy and appealing, the staff was very friendly and Josie gave great recommendations of things to do. We went to the sister property to use their beach facilities which were very nice, accommodating, and not too far of a walk, but they have an amazing pool/pool area if you don't want to take the walk.
Cons: The room was EXTREMELY cold. The temp stayed around 64-66 the entire time which for both of us was unbearable. The first 2 days we tried adjusting the air ourselves, eventually we had to have maintenance come up who tried to get the air down then off to no avail. We eventually had to have it shut off from the main system but thank goodness we had a balcony and suite room so we could close off the bedroom and open the balcony door to warm things up.
Okay
5.4
Pros: Pool is nice and access to Stellaris is great.
Cons: Cleanliness is ok but bathrooms have a lot of mildew and the cleaning products they are using smell like hospital disinfectant. Not pleasant.
Excellent
9.4
Cons: Great location near breakfast places and nightlife.
Located in Condado, this beachfront resort is in the entertainment district and within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach. Puerto Rico Convention Center and Pan American Pier are also within 2 miles (3 km).
Overall 8.5 Excellent
Based on 962 reviews
All
- All
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Good
7.7
Excellent
10.0
Excellent
9.4
Excellent
10.0
Good
6.0
The front desk staff was not welcoming which is surprising for a place like this because this is the first contact with the hotel.
Excellent
8.0
Excellent
10.0
Excellent
9.7
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
9.7
Pros: All
Excellent
10.0
Pros: hotel staff was very friendly and helpful. hotel was right on the water, great drinks and food. Located in a nice area to walk around at any time of the day. Close to shopping, and local restaurants. Hotel guests were a mix of families, couples, business, and groups of friends. There was an adult only pool as well as 3 others. Will definitely be going back and staying here!
Good
7.6
Pros: the location is beautiful
Cons: We didn't actually get to staty at La Concha. When we arrived at the hotel from the airport, the hotel had overbooked. We were quite disapointed as the property looked beautiful. However, there was no confusion or fuss. The hotel knew what they did and I don't know why we were flagged as one of the "overbooked". we arrived about 7 pm. It may be we were a one nighter. However, they paid for a taxi and put us in the marriott down the street and comped the marriot room. It was all set up for us and we were whisked away So we didn't have to pay for the hotel night. The hotel they put us in was not as luxury as the La Concha (4 star vs 5 star) but it was nice and the Marriot folks at the San Juan Marriot were SUPER friendly and tried to do EVERYTHING they could to make us welcome and make it up to us with room upgrades, free drinks, dinner recommendations. So we felt adequately compensated. In the morning we walked down the beach from the Marriot to the La Concha (they said we were welcome to use the La Concha facilities) but ended up not using the pool, just having brunch at the hotel and it was lovely.
Excellent
8.6
Pros: I liked the facilities that La Concha offers for their guests as well as the modern décor. The location was superb and in close vicinity to Old San Juan, Isla Verde, and the airport. Ease to get around and shop around a bit , although shopping is somewhat limited. The room was clean and the staff very accommodating to our requests. The hotel had three pools, however the main pool was smaller than what's shown in the marketing materials. The infinity pool was great, only wished that it would have been larger. I would definitely say that the ocean view was a great bonus. Overall it was a very good experience at La Concha
Cons: The beds and pillows were uncomfortable.
Excellent
8.2
Pros: Beautiful hotel with open lobby and modern clean feeling.
Cons: Even though the reservation was a prepaid, I still got hosed with a resort fee. A couple of bottles of water and a beach chair shouldn't cost 25 bucks. Got the runaround as to why my Marriott status was worth nothing at this resort property.
Excellent
10.0
Pros: The staff were brilliant, extremely helpful and attentive. The porter staff were extremely knowledgeable and friendly. The front of house was professional and again could not do enough to help. the room was clean and tidy and the facilities excellent. Given I was also working due to plane delays, the addition of fast internet made working extremely easy. The restaurant was also excellent and the location of the hotel perfect, within easy reach of both golden sands and pools with 2 jacuzzis.
Cons: After my stay in the Marriott Stellaris (sister hotel to La Concha) about 1/4 mile away I was not a fan. This hotel shows them how it should be done. I can't rate either casino as I don't gamble but aside from that I could not fault La Concha Renaissance and would happily go again. I would not return to the Stellaris though.
Excellent
10.0
Pros: All Staff members we met were friendly and eager to please. The proximity to the beach, restaurants, and Old San Juan makes it an ideal location.
Cons: The lobby bathrooms were not always clean or had enough supplies. Pool areas need more attention in reference to being cleaned more often, such as dirty towels and plates and cups of food and beverage.
Excellent
10.0
Pros: I stay at La Concha frequently. I return because it is a comfortable, chic, friendly, safe resort with many amenities. The dining options are numerous. The staff are accommodating and friendly. The rooms are modern and cozy. The location is perfect. My favorite hotel in Puerto Rico!
Excellent
10.0
Pros: All 3 pools were beautiful. Definitely worth the upgrade to an OceanView Suite. The views are out of this world! Restaurants all had good food, even poolside. Pleasantly surprised. Would definitely return To PR and stay here again.
Cons: Nothing to complain about
Excellent
10.0
Pros: Wonderful service, style and ambience. Would go back in a heartbeat!
Excellent
9.4
Pros: location and beach were great.
Excellent
9.1
Pros: Loved the suite with full kitchen. Would do this again!
Cons: HOusekeeping was not cleaning room if I did not ask or let them know I was out. Room did not get made up last day at all, and I was out all day.
Excellent
9.1
Pros: Well maintained despite not being a new resort; Modern, comfortable and clean rooms; Large staff and very friendly and accommodating; Adult pool! It was the most quiet and least congested area. Not sure some people knew it was there. If you like resorts and don't mind the crowds you will enjoy this hotel.
Cons: Party-like atmosphere on the weekend- if that's what you want you will have a great time. Personally, I didn't like the music on the beach. Also, the beach is fairly narrow and the main beach area and pool area are both crowded with chairs very close to one another. I prefer more space and don't want to be sitting an inch away from a total stranger. It can be tough to find the sun in the afternoon when the hotel casts a shadow on the beach. Scope out a good spot early.
Excellent
9.7
Pros: Modern look that is on the beach with pools and in a nice area. Every part of the hotel was clean including the gym and toilets. The restaurants were also excellent with good choices and healthy options available. Overall awesome and would definitely recommend this luxurious hotel.
Cons: Resort fees. I feel that the hotel is priced right and that there is no reason to tack on resort fees. Drinks a little pricey
Excellent
10.0
Pros: The staff is extremely friendly and helpful! The breakfast buffet is super yummy and the drinks at the bar with Juan are so good! He genuinely cares about people and making quality drinks! Pool & beach access is amazing.
Cons: The only thing that could’ve been better was perhaps the ac in the room. We had a suite so at times it felt a little warm.
Good
7.7
Pros: I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.
Cons: Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.
Excellent
10.0
Pros: Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.
Cons: On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.
Okay
4.8
Pros: The beach and pool facilities are great
Cons: My room did not electricity for 48 hours, the hotel would not offer much more than a complimentary buffet breakfast.
This family-friendly San Juan hotel is located near the airport, within 1 mi (2 km) of Playa Ocean Park and Casino del Mar at La Concha Resort. Condado Beach and Carolina Beach are also within 3 miles (5 km). Sacred Heart Station is 27 minutes by foot.
Overall 8.4 Excellent
Based on 718 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Cons: No free breakfast
Excellent
8.5
Pros: Customer service
Cons: House keeping. They took too long to clean our floor.
Good
7.7
Pros: Good service
Cons: Don’t like frosted glass bathroom door. Lacks privacy
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
8.8
Okay
5.1
Excellent
10.0
Excellent
10.0
Good
7.4
Excellent
8.0
Excellent
8.5
Excellent
8.8
Excellent
9.7
Pros: Gave us access to Isla Verde Marriott courtyard facilities as well. Staff was great! Across the street from a supermarket, near plenty of restaurants.
Cons: Hotel menu was unimpressive, pool area not attached to the beach, but really there is a ton to like about this hotel!
Excellent
9.7
Pros: Good location, everything was clean, great staff.
Cons: Parking not included.
Excellent
8.8
Pros: Hotel staff were friendly and informative. All areas of hotel were very tidy. I felt very welcomed and appreciated during my stay.
Cons: The foot sham on the bed had stains. Cleaning service did not clean the glasses we used in the room. Hallways were quite cold for my taste. A bit pricey. Seems to be the norm in San Juan.
Excellent
10.0
Pros: Good location, lots of restaurants and shops within walking distance.
Excellent
10.0
Pros: It was a wonderful experience. The staff was warm and friendly, and the room was immaculate.
Excellent
9.0
Pros: Excellent staff and service Welcome cookies
Cons: Resort fees but this would go for all hotels in the area. Parking options
Excellent
8.2
Pros: Live that the rooms were clean and modern. Staff was super friendly and helpful.
Cons: It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!
Excellent
10.0
Pros: Great staff. Clean
Cons: Nothing.
Good
6.2
Pros: La localizacion
Cons: Precios altos, el area de la picina pequeña y tenia muchas ojas. Me cobraron dos veces la trasancion y no me ofrecieron algún descuento o estadia. Aun espero por mi credito de vuelta.
Good
7.4
Pros: Poool open24 hour a thumbs up!
Cons: Lost my eyeglasses , i called first they say they found one and later no trace of them.. .strange.
Good
6.2
Pros: free cookies and ping pong table. staff was very friendly
Cons: Lobby smelled like sewage. there was a stain on one of the towels. The bed comforter looked dirty, but I think it was actually the stuffing just clumped together from washing many times.
Located in Isla Grande, this spa hotel is within a 15-minute walk of Puerto Rico Convention Center and Pan American Pier. Condado Beach and Port of San Juan are also within 3 mi (5 km).
Overall 8.2 Excellent
Based on 784 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
5.7
Cons: Housekeeping is mediocre, they take too much time to get the whole floor clean.
Mediocre
2.0
Excellent
8.5
Excellent
8.0
Cons: Limited choices restaurants
Excellent
9.7
Excellent
8.8
Excellent
10.0
Excellent
10.0
Excellent
9.7
Excellent
9.7
Excellent
9.7
Excellent
10.0
Excellent
10.0
Good
7.6
Pros: The view the infinitity pool and the casino
Cons: The staff at nice and also they don't change your sheets everyday unless it's requested
Excellent
9.7
Pros: staff there is the best KATERINA was amazing
Cons: loud nosises from other rooms I could hear everything
Good
7.6
Pros: The rooms are clean, facility well kept, and staff friendly
Cons: The bed was not as comfortable as we expected
Excellent
8.0
Pros: It was close to convention center.
Cons: It does not have facilities to clean your clothes at your own. It should have a small laundry area. I stayed 4 days for a volleyball tournament, and I had to clean the uniforms by hand everyday. They just have a few fridges we were put on a wait list and never call us.
Excellent
10.0
Pros: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
Cons: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Excellent
10.0
Pros: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Cons: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Excellent
8.0
Pros: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Excellent
10.0
Pros: the infinity pool and the service as well as the area
Cons: no minibar
Good
7.7
Pros: Love the casino love the Metropole restaurant love the pool
Cons: I don't like it there is not a beach in the hotel
Excellent
10.0
Pros: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
Cons: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Excellent
8.0
Pros: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
Cons: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Excellent
9.6
Pros: Rooms were very nice, clean and comfortable. The staff was warm and friendly. Loved the total non-smoking environment which amazingly included the casino. We also appreciated having the green option available for opting out of daily room service.
Cons: Had difficulty getting service in their restaurant in the evenings. In fact, one evening we were the only two patrons and after being seated for 10+ minutes with no waitperson approaching us, we left to go eat elsewhere. However, breakfast was great!
Good
7.7
Pros: The infinity pool was great! Rooms were nice and beds were extremely comfortable.
Cons: The rooms didn't have vents and the food and drinks are expensive.
Good
7.7
Pros: Hotel is clean and friendly staff
Cons: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
Good
6.8
Pros: Good location and hotel looks great
Cons: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Located in Miramar, this hotel is within a 15-minute walk of Conservatory of Music of Puerto Rico, Condado Beach and Puerto Rico Convention Center. Pan American Pier and Escambron Beach are also within 1 mile (2 km).
Overall 8.2 Excellent
Based on 549 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
8.0
Good
6.8
Pros: Size of room
Excellent
8.0
Pros: Really close to the beach and Condado !!!
Excellent
10.0
Good
7.7
Excellent
8.2
Good
7.4
Excellent
10.0
Good
6.0
Excellent
10.0
Excellent
9.4
Excellent
9.1
Pros: Everything was great.
Cons: Limited parking.
Excellent
10.0
Pros: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.
Cons: N/A
Excellent
8.0
Pros: The room was basic but clean. Front desk was courteous and helpful. My 16 yr old daughter and I stayed here for one night as a stopover before we moved on to Rincon. It is a short distance from the airport and has several great restaurants within walking distance. Safe area, pleasant people and quiet. The rooftop seating and views were a great bonus. I would definitely stay here again. Reasonably priced, comfortable beds with average size rooms.
Good
7.6
Pros: Customer service location very clean n cozy
Cons: Lack of parking
Good
7.7
Cons: I left a plastic bag with packaged foreign sweets in the regrigerator of my hotel room behind unwittingly and the staff made no attempt of rescuing this bag for me. I called the following day and the fact that it did not occur to the corresponding staff person that the bag might have meant something to its owner, seeing that the products inside were not just local fare, aggravates me. The hotel should have at least a 24 hour policy of holding on to things that any guest leaves behind, no matter how small or insignificant they might seem to them, so that if the guest who left has a chance of reclaiming them, he/she can. In this respect, the hotel disappointed me.
Excellent
8.6
Pros: The deluxe King room was fairly big and had a nice ocean view. It included a king bed, a dining table for 2, a desk for writing, a microwave and a minifridge. I enjoyed having free WiFi. It is a hotel with all the basic necessities. The hotel is well located near bus and taxi transportation. There are also restaurants, a supermarket, a bank, postoffice, a cinema etc. - all closeby. The checkin service was prompt, friendly and courteous. We arrived early and were given our room prior to the scheduled checkin time.
Cons: The carpets were vacuumed but can use a steam cleaning. I guess this would be a major undertaking. Just use slippers when in the room.
Excellent
10.0
Pros: The staff were wonderful. Especially the young women who works in the evenings. She offer to park our car. It was so helpful because, never being in Puerto Rico, we didn't know where we could park in the streets. She always went above and beyond. Loved our stay.
Excellent
9.7
Pros: I was a little worried reading previous reviews, however this hotel has almost everything you need during your stay in San Juan. The room was spacious, very neat and clean. Loved the attention to detail like making animal designs with towels and convenience of resealable shampoo pouches. Microwave and fridge in room. Luggage racks. Plenty of towels. Hairdryer and iron in room. Excersice room. Expectacular views from rooftop. Free Wi-Fi. Complementary coffee drinks. Nice amenities surrounding the hotel like movie theater, supermarket, pharmacy/souvenir shops and different kinds of restaurants all within walking distance. There is even a reasonable price restaurant across opened 24/7. Although didn't use it, access to buses to and from Old San Juan. Very helpful, courteous staff. Short minute drive to airport. Only regret, not staying longer.
Cons: No pool. The water in shower didn't stay same temperature. Slow draining tub. To be fair, I had not had the chance to raise these concern with manegement. Only stayed one night.
Excellent
9.7
Pros: Front desk people were very polite, fun and helpful.
Good
6.2
Pros: I like that is in a good area , not bad at all. Some convenience places to eat and buy simple things. Close walking to some local and hotel beaches. The hotel staff are very friendly and helped me out in every question or need I had. They solved the problem when I first arrive due to they gave me a room that had very bad smell of humidity. I was happy they found one Avalos room. This a small hotel that I recommend for a couple or just Adult Solo trip. Not for a family. Hallways in every floor need ventilation, it feels dry and some smell not bad but to a closed space smell. but in overall rate is a good hotel towards excellent for the price, WIFI Very good and having signal everywhere in the hotel. Quiet enough for resting. Bathroom nice and big, shower very good pressure. I would use this hotel for my solo trip but for the overall, I would suggest not to pay more than a $90.0 per night.
Cons: I don't watch TV but I heard people complaint about problems with TV, until I had the experience my TV lost signal. I did not request to get it fixed because I expent my time outside the hotel. Bath tube drain clogged while showering so water was filling up above your feet. Parking not recommended... Very tiny space for all cars and every time you want to use the car same person at the front desk had to move and re park the other cars, while some one is waiting at the front desk until this person finish to accommodate the cars again. Don't get me wrong... They were always helpful, friendly and always willing to help you. Bad quality of customer service in the restaurant in front the hotel... and pricy.. But better go to other areas. Curtains in the room are too smal of the size of the window..so light comes through all night and doesn't keep the room dark. No door tags for RESTING /DO NOT DISTURB.. So cleaning service (very nice) they have to knock out your door. Price. I believe the rate is little high for what is worth. Find a better discount in the Internet even so the hotel is not Chain hotel company. Good luck.
Excellent
10.0
Pros: Had an excellent stay. The staff was extremely friendly and helpful. I could tell the woman who was over our floor took pride in her work.
Excellent
10.0
Pros: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.
Cons: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.
Excellent
10.0
Pros: Everyone at the front desk was very friendly and helpful with all of our questions-Would stay here again if in the area-Loved the terrace on the top floor, we preferred that to a pool.
Excellent
10.0
Pros: Location
Cons: Bed was kinda hard.
Excellent
9.1
Pros: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,
Excellent
8.2
Pros: The price was great. The front desk staff was fantastic!! They chatted with us and called us taxis. Walked a lot in the area, felt safe. Free coffee downstairs. Would stay again.
Cons: Not a luxury hotel by any means. If you're a tourist going to old San Juan, consider the cost of taxis to/from.
Good
6.2
Pros: Accessibility to local and near by areas. Overall clean. Great coffee machine.
Cons: No breakfast. No pool. Parking lot is a joke! With only 4 spots and super small area in it to reverse and get out. Possibility in hitting your rental.
Excellent
10.0
Pros: The staff was very good. Spectacular view of both the Condado Lagoon and the Atlantic Ocean. You can walk or take the bus anywhere remotely near San Juan. That's fantastic since driving can be a nightmare. The room was clean. TV, microwave, and refrigerator were great too. Pueblo Supermarket was a short walk away and authentic Puerto Rican food right across the street. All the beachfront hotels, stores and beaches were a short walk around the corner. Buses and trains were both only 75 centseach!!! Highly recommended.
Cons: Nothing. It was beautiful.
Excellent
8.0
Pros: The hotel staff is professional and the room clean. The price is reasonable and the area was perfect. If you and your family is in San juan for shopping, business or medical reasons and on a budget its the best Place to stay. It has a gym, small laundry and a roof top deck with a nice view over the lagoon. The rooms are comfortable, clean, air conditioned and has cable TV.
Cons: i can think of anything I didnt like about the hotel accept for the short hot water showers. You runout of hot water in the shower in 6 minutes. So shower fast.
Excellent
8.0
Pros: Staff was very helpful! Great recommendations for food and places to go. Would definitely stay again.
Excellent
9.7
Pros: We have stayed at this hotel many times over the last few years and have always been very happy with the level of comfort and cleanliness. there is a rooftop terrace with amazing views over the lagoon, ocean and marina where you can lounge on a sun bed or sit with drinks at a table. The hotel is on a busy road but still nice and quiet. The Miramar is on the bus route to Old San Juan just a 10-15 minute ride away so no need to drive and look for parking.
Cons: The attached bistro has been closed for about a year so no breakfast or coffee available although there are snacks and drinks machines on different floors and several nearby cafes.
Okay
4.0
Pros: Front desk folks were nice and helpfuL for the morning shift.
Cons: the tv in our room did not work. Night shift person would not come take a look. Coffee machine only worked part of the time.
Good
6.2
Pros: I like the fact that you were close to restaurants and shopping. Close to the cruise port. We took a walk to Walmart and Marshall's near by. They have a roof top lounge area that is very nice at night. Wonderful breakfast at the restaurant downstairs. There is also a 24 hour restaurant across the street. There are plenty of eating places in the area.
Cons: Had to wait over an hour for our room to be ready. So they stored everyone's luggage while they explored the town.
Excellent
8.2
Pros: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.
Cons: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.
Excellent
8.0
Cons: This hotel is good for the price. Convenient to get around San Juan from this location. Not a large parking area but they park your car so its ok. Spectacular view from th
Excellent
10.0
Pros: Nice clean hotel will a very nice staff. The lady that was the desk clerk was outstanding. They have a roof top terrace on the 9th floor with an outstanding view of the area. The area also has a nice local flair with many local restaurants and there is a grocery store a few doors down. I would stay here again.
Excellent
10.0
Pros: The location the staff and the easiness of everything. Free wifi and printer are very helpful especially while on business.
Cons: My room ran out of hot water in the shower within 5 mins. That is honestly the only thing I have to complain about this comfortable hotel.
Nestled on the beach, this Condado resort is within a 10-minute walk of Atlantic Beach and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 8.1 Excellent
Based on 793 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Good
7.7
Good
7.4
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
8.2
Excellent
8.0
Excellent
8.0
Excellent
9.4
Good
7.7
Excellent
10.0
Excellent
8.0
Pros: EMPLOYEES VERY NICE WORK VERY HARD TO PLEASE YOU
Cons: LOBBY MUSIC VERY LOUD I USED EAR PLUGS
Excellent
10.0
Pros: Always the location room and service nothing
Okay
4.5
Pros: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.
Cons: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.
Excellent
8.0
Pros: It was on the beach, close to restraunts, walking to almost everything
Cons: Drinks were very expensive!! 22$ for a local beer and a glass of sangria!! Worst sangria the whole trip! Went down the street and ordered a 3.99 sangria, was the best one!!
Excellent
9.7
Pros: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.
Cons: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.
Excellent
10.0
Pros: Perfect room and view
Excellent
8.0
Pros: Our family loved the close proximity to the beach.
Cons: Taxis were too expensive. There's not enough public transportation.
Excellent
9.4
Pros: Staff is really courteous, upgraded our room for free. Always smiling, will help you no matter what. Had an amazing stay, and will definitely come back again.
Excellent
9.7
Pros: Wonderful live music at pool and in lobby. Beautiful beach, plenty of chairs and umbrellas. Nice pool, just a little chilly.
Cons: Food is so-so and overpriced (no big surprise).
Excellent
10.0
Pros: Nice área of San Juan near many restaurants. Old San Juan is a quick 75 cent bus trip (very nice buses) from in front of the hotel. Hotel has great pools, beachfront, with lots of activities for anyone.
Good
7.7
Pros: Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance
Cons: Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it
Excellent
10.0
Pros: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.
Excellent
10.0
Pros: customer service
Excellent
10.0
Pros: The hotel is run like a well oiled machine. The staff is extremely helpful and friendly. They always recognize you when entering or leaving the hotel. The lobby is well air conditioned, clean with a touch of elegance. I couldn't have asked for a better room. Large, clean, beautiful view of the ocean and pool area below. I did not eat at any of the restaurants but I would think they are good based on the hotel overall. If you valet your car you can scan the parking ticket on your smart phone and the car will be waiting for you when get downstairs. I will definitely stay at this hotel again.
Cons: I can not say anything bad about this hotel. Excellent, excellent, excellent!
Excellent
9.6
Pros: Rooms very nice; beach view and excessibility excellent; safe environment for walking and sight seeing.
Cons: The bar and loud music is in the check-in area; parking cost not included for guest; food prices very expensive.
Excellent
9.0
Pros: The staff was very accommodating.
Excellent
9.7
Pros: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!
Cons: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!
Excellent
8.2
Pros: Great location for shopping and dining along the Ashford strip. The beach outside the hotel was great, plenty of chairs and umbrellas provided by staff. Pool area very nice with swim up bar.
Cons: The music at the check in area is unbearably loud. My keys didn't work and I had to go back to check in three times, which was annoying, but they did upgrade my view to compensate for the trouble which was nice.
Excellent
10.0
Pros: There is definitely plenty to do right at the resort, but if you're feeling a little adventurous you can trek up to Old San Juan for beautiful sight seeing. The staff at the Marriott were more than accommodating and made sure all of our requests were met. The front desk staff was tremendously helpful with recommendations of places to see, eat, shop or whatever we were seeking to do. We can't wait to visit beautiful Puerto Rico again in the very near future!
Excellent
10.0
Pros: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences
Cons: Nothing to dislike
Excellent
10.0
Pros: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.
Cons: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.
Okay
4.0
Pros: Lovation
Cons: Ghetto crowd. Overpriced for value. Breakfast lousy.
Excellent
9.7
Pros: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.
Cons: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.
Excellent
10.0
Staff is helpful and responsive. Sometimes short-staffed, but always make it right. The place itself is great with amazing views.
Excellent
10.0
Pros: The view was amazing
Cons: Bigger rooms
Excellent
10.0
Pros: The COVID 19 protocols were very good!
Cons: The prices of food, maybe.
Located in Condado, this hotel is within a 10-minute walk of Casino del Mar at La Concha Resort and Parque La Ventana al Mar. Plaza del Mercado and Condado Beach are also within 1 mi (2 km).
Overall 7.8 Good
Based on 2,777 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Pros: Good service
Excellent
8.5
Pros: Overall service.
Cons: It was ok. No identifiable faults.
Excellent
9.7
Mediocre
2.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Nice s
Excellent
10.0
Okay
4.5
Excellent
10.0
Excellent
8.0
Excellent
8.0
Good
7.7
Excellent
8.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Location was perfect. The value for the money is real. Staff pretty good. Pool 24hrs.
Cons: No parking
Excellent
8.0
Pros: Good breakfast included, friendly staff, and convenient parking lot next to hotel for $17/day. Only negative was that the location was loud and noisy at night (due to busy popular location) and we were woken up while sleeping.
Good
6.3
Pros: Big room
Cons: Bathroom, small and disgusting, very dirty
Excellent
8.8
Pros: Cleanliness and lots to do within walking distance
Cons: All the homeless people laying around in the area
Mediocre
3.4
Pros: Pros: Lobby: very clean, with friendly staff at front desk. Nice aquarium. Free water and coffee. Plenty of room to sit and lounge with descent music and accessible large screen televisions. Location: across the street from walgreens. On the corner of Ashford Avenue. Most places within walking distance.
Cons: Cons: Wrong room: we reserved a king bed but instead we were given two Queens without being told. We found when we walked into the room that it was the wrong room. The front desk eventually corrected the mistake Poor vector control: there were ants and roaches in the room. ants on the carpet and night stand. Woken up to a dead roach on the floor near the door Poor AC: the window AC wasn't able to make the room cooler than 73 degrees Fahrenheit despite the setting being at a lower number Dirty towels: the white towels had stains on them and would leave lint on the skin after drying off Bedding: stiff bed. Their was no underlying bed liner Parking : an open lot behind the hotel with no visible security presence.
Excellent
8.0
Pros: The distance to the beach, the location in terms of dining/night life
Cons: Everything was great at the hotel except breakfast. We stayed there for 4 days and 3 out of 4 there was at least something to eat but the las day was going into the weekend so it got busier. By 8:45 AM all the food was gone and they had nothing to re-fill it with. It wasn't just one item but omelettes, side, sausage, cereal, and even pastrywas gone. When I asked the floor manager if they have absolutely anything to eat he was very unapologetic and said we should have come earlier
Excellent
10.0
Pros: The one bedroom suite with the ocean view was beautiful. Temperature was perfect and the housekeeping was timely and thorough.
Cons: The breakfast that was included in the rental should've been cooked to order. Also, the door doesn't close all the way unless you slam it.
Excellent
10.0
Pros: Nice amenities. Very clean and accesible. Comfortable. Nice breakfast.
Cons: The bathroom smelled too much to clorox. Expensive parking.
Okay
5.0
Pros: Some of the rooms are modern, clean and spacious. The location is superb; close to highways (but not too close), many restaurants, the beach, convenience stores and many other atractions. The lobby looks great and the staff, at first impression (see "What did't you like?" section), seems knowledgeable, useful and amicable.
Cons: Management decided that 3:00 AM on a Tuesday was the perfect time to, using pneumatic hammers and drills, install a sign on the exterior of the nroth tower (where I was staying)!! After some negotiations (you would had thought this was a given) with the front desk they agreed to move me to a room in the south tower. However, that room was not clean, the bed was not amde and the closet doors would not open. The front desk offered to send maintenance to fix everything...AT 9:00 AM!!! Once again it took some convincing, but they finally move me to a clean and, more importanly, quiet room. The hotel manager promised to credit my account with two nights and parking fees; however, during check-out they refused to give me a receipt saying that it would be emailed to me. I am still waiting for the email or the credit.
Excellent
10.0
Pros: Everybody was so nice to us!
Cons: Needs room service ASAP
Excellent
10.0
Pros: GREAT value in an AWESOME location with great views!
Cons: Nothing
Excellent
10.0
Pros: The bathrooms were amazing! Balcony, the buffet style breakfast in the morning was amazing!
Cons: After a week the bed got hard but that was the only thing!
Excellent
8.0
Pros: Excellent staff and breakfast
Cons: Nothing
Excellent
9.7
Pros: All in all this stay was wonderful
Cons: Do to coved the breakfast was grab and go but I should have expected that
Located in Miramar, this beach hotel is within a 15-minute walk of Conservatory of Music of Puerto Rico and Condado Beach. Puerto Rico Convention Center and Pan American Pier are also within 1 mile (2 km).
Overall 7.8 Good
Based on 358 reviews
All
- All
- Families with older children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
9.3
Pros: I loved the view from my window....El Morro:))
Cons: Having to valet park. No other option
Okay
5.4
Excellent
10.0
Mediocre
2.0
Cons: Unexpected hidden fees.
Excellent
8.3
Excellent
8.0
Okay
4.8
Excellent
9.4
Good
7.4
Excellent
10.0
Good
6.0
Excellent
9.1
Excellent
10.0
Okay
4.0
Pros: the location. That's all
Cons: a) no parking. Only valet , very slow car return. & 15 USD more... b one person for check in and one for check out only. Only one credit card terminal that decline my credit card. No other alternative. I used that same credit card the day before and hours later stillin San Juan ....and it worked perfectly... c) Breakfast at le Papillon. The two girls simply do not use their mouth for even saying hello, good bye. You can say thanks thousand times, it does not matter, they keep on ignoring you d) dinner at the other restaurant. They had a trouble with paperwork and could not serve alcohol...so they spent the entire dinner running around tables nervously...waiters, maitre ...everybody....polite at least but overwhelming....
Good
6.6
Pros: The staff was super friendly and helpful.
Cons: No on site parking and no breakfast.
Okay
5.7
Cons: Hotel is a little dated
Excellent
9.7
Pros: Great breakfast, food was perfect.
Cons: area surrounding hotel, looked a bit seedy. Short of staff at restaurant, but food was great.
Excellent
10.0
Pros: Good service
Cons: Anything
Excellent
9.4
Pros: I received everything I was looking for. Staff was friendly and helpful. Good location.
Excellent
8.5
Pros: Great location and great dining facility.
Excellent
10.0
Pros: Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful.
Cons: Nothing.
Good
7.1
Pros: It was close to cruise ship terminal. Staff friendly Clean
Cons: Small pool Restaurant a bit pricey No beach For 250 a night I expected more Not a resort, just a hotel...no frills
Mediocre
3.7
Pros: Location
Cons: Air didn't work, room was not a good value for the price, bathroom needs updating.
Okay
4.0
Pros: Poor. Did not clean the room one day.
Good
6.8
Pros: The staff, very helpful
Excellent
8.0
Pros: Location.
Located in Condado, this hotel is steps away from Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 7.6 Good
Based on 1,117 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Okay
4.0
Had to spend the first 2 nights in 2 separate rooms because our reserved room was not empty. The keys stop working every 2-3 days. Dated and not well maintained. Decent location but not worth the price
Mediocre
2.0
Pros: The hotel cancelled my reservation without communicating this to me in any way. I called to confirm, in light of the hurricane and was told it had been cancelled. This was a month after the storm and just 2 wks prior to my scheduled arrival. I feel the hotel or it's parent company IHG had a responsibility to notify me by phone or email as soon as possible to make other plans. Please, note, the hotel was operational and housing relief workers.
Cons: Poor communication
Good
6.8
Excellent
10.0
Excellent
10.0
Excellent
8.0
Excellent
10.0
Good
6.0
Pros: The extremely helpful staff at the front desk
Cons: the breakfast was bad
Excellent
9.7
Pros: Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.
Excellent
8.6
Pros: Just one block from beach
Cons: Bathrooms could have been a bit cleaner, a little expensive for my taste but average for the area, hard to get parking!
Excellent
10.0
Pros: I have to say at first look you think you did not get a good deal. However, the cleanliness and the staff and the location can’t be beat!. And I can’t stress it enough just how great the staff was. You can ask them anything and they will accommodate you to the best of their abilities. Even though it’s a huge tourist industry they treat everyone so well. If I were to go back to San Juan I would definitely stay in this location again
Cons: I think the only thing that could’ve been better is the dehumidifier in the room fills up really fast but I wouldn’t say that that was a horrible thing but it helps to have it empty. It keeps the room much cooler.
Located in Condado, this hotel is steps away from Parque La Ventana al Mar and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 7.5 Good
Based on 1,145 reviews
All
- All
- Families with young children
- Families
- Young couples
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
9.7
Excellent
9.1
Good
6.5
Excellent
8.2
Excellent
8.0
Pros: The staff were really nice and accommodating. Room was clean and quite. Close proximity to beach and restaurants and Cafe. Close to old San Juan.
Good
6.2
Pros: Courteous staff. Cleanliness was good. Bathroom, sink and matching tiles looked nice.
Cons: Room was somewhat small, or at least it felt like that. A/C unit in room was a old fashion type device. Worked very well but it surely made a racket! This hotel has a tiny parking area for guests. The hotel is surrounded by condominiums and there is seldom a parking spot available on the street.
Excellent
10.0
Nestled on the beach, this Condado hotel is just steps away from Atlantic Beach and Casino del Mar at La Concha Resort. Condado Beach and Puerto Rico Convention Center are also within 2 miles (3 km).
Overall 7.5 Good
Based on 494 reviews
All
- All
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Mediocre
2.0
Mediocre
2.0
Pros: Nothing
Cons: No internet in the room No control of air-conditioning no thermostat No food allow No Resturant Parking was limited, extra, and on the street No viable amenities Too expensive per night Poor product, Flop house Poor presentation, stained bedding
Good
6.2
Pros: Cheep waterfront no frills but really nice stay
Cons: To much PDA on the beach and in the bar
Okay
5.4
Pros: The location was good, but there was no parking available. You are able to see the beach from a big window from the room. Staff is friendly.
Cons: Elevators need to be remodeled. Bathrooms were dirty. There was no parking available.
Excellent
9.7
Pros: The hotel is in a prime location in Condado. It doesn't have the bells and whistles as some of the other luxury hotels around the area, however the time are clean and it is significantly cheaper than most hotels in Condado. The staff was shower nice, especially Carlos. This is our second stay at this hotel and we plan to come back.
Good
6.0
Pros: beachfront veranda and bar
Cons: rooms are noisy and small. Elevator works when it wants to
Excellent
8.2
Pros: This hotel is right on this beach which caught my eye. They have a bar which lights up blue at night so it looks very pretty. The location is awesome! In the heart of all the bars/clubs..night life is never dull here. Condado is definitely a party town, lol. It's only like a 10-15 minute ride to old San Juan which is super convenient. The staff was very nice. Not sure why some reviews say the staff wasn't nice to them...maybe busy season or the customer had an attitude themselves! I could bother the staff at anytime time whether it be 2 AM or 2PM...and they'd assure me it wasn't a bother! The cleaning people were super friendly and were ALWAYS on time everyday to clean the rooms. Def recommend this place.
Cons: The bar was pricey...$5 for the local beer, Medalla...hell no! LOL
Okay
4.0
Pros: The pictures on the website looked nothing like the room-very very small room.
Mediocre
3.7
Pros: I didn't like nothing. I learn so much with this stay for next time. These days I counting on booking hotel not being a huge deal, that all hotels should be same level of quality but PEOPLE please don't stay here. Staff - the worst, the worst!!!! Location is good, but not worth it. If you book it you are about to make a huge mistake.
Cons: Noise from everywhere, ac can't control, cold as hell night and day time. Only soap is what you get in 3 stars hotel!! That's craaaazy. No bar. No unlocked balcony on a top floor. No vending machine. No breakfast. NO GUESTS. NO GUESTS. 25 fee for anyone you want to visit you. Anyone. l had a WEEK booked! Not refundable. I politely asked what we can do. People that work there they are TRAINED to give you imidiately responds that you don't want to hear. They don't work with you. I booked my self other hotel. Holiday inn - few blocks away. Breakfast. Gym. Pool. Clean. 3 stars too! Kayak will get personal email from me about this hotel. And again, except young guy on reception and cleaning lady's, those guys that work there look like one on the street that want your wallet !
Good
7.1
Pros: Beach front hotel, great view...!
Cons: Bathroom was shared between two bedrooms, even thought they make sure the other room was not occupied, it felt a little insecure.
Good
6.5
Pros: Location was perfect.
Cons: Some of the front desk staff were not customer service oriented.
Good
6.5
Pros: Close to the beach
Cons: Room was very small, not really looking good, no control over A/C.
Excellent
9.1
Pros: Location, cost, staff was excellent
Cons: Elevator, needs serious attention, stopped with a jolt, and missed being even by two inches, if you didn't pay attention you might trip! But overall, we will be looking for it on our next trip!
Mediocre
2.8
Pros: Beachfront access. That is the ONLY redeeming factor.
Cons: Everything. The room was nasty, elevator was scary, got bitten by bugs at night (likely bed bugs), bathroom was disgusting, check-in staff was rude, pretty much everything about this place was terrible. The mattress has clearly not been replaced in over 30 years. I would definitely not recommend staying there, especially for the rate. The Best Western right around the corner is about the same price and is a million times nicer. Seriously, avoid this like the plague. It's an AWFUL hotel.
Mediocre
2.0
Pros: Ocean view from Lobby
Cons: The room was the size of a jail cell, towels were small, didn't smell fresh and I found women's hair on them. Wifi didn't work , front desk said it doesn't reach all the rooms. I asked to be moved but front desk told me there wasn't any rooms available (on a Monday, total BS) Next day , I was denied a late check out for the first time in 16 yrs of travel. Funny thing is one of the employees told me they were atleast 70% vacant. So I'm confused with I wasn't switched to a diff room with wifi and denied a late check out to 1130am
Excellent
9.4
Pros: The location was absolutely perfect. And you get what you paid for.
Cons: The elevator was creepy.
Good
6.0
Pros: It's very convenient to get around in the area. I really enjoy the fact that the restaurants, bars, few other things were right there in the area. The hotel is OK it needs a lot of renovation the place itself but I only stay for three nights. If you're gonna stay for two or three nights that would be fine.
Cons: The place needs some improvement in term of renovation, painting and so on....I guess you'll see you get there!
Mediocre
3.7
Pros: Location is good
Cons: Bad air , to much noise ,bad elevador
Good
6.0
Pros: The vrach, the restaurant next door
Cons: Long complicated check in for a place with rooms like jail cells. Tiny bed, bad mattress, worn out sheets. Extra fees for everything. You can hear people from their rooms from down the hallway.
Excellent
10.0
Pros: This place has a amazing location and beautiful views. The staff is extremely friendly and helpful . They will tell you where to go how to get there where to eat etc......
Cons: Is one of the only gay hotels listed and there was a lot of heterosexual couples staying there . It doesn't bother me but not lots of gays there . And they didn't have a bar or restaurant
Okay
5.7
Cons: Few parking spots available, parking fee even if they park your car on the street
Mediocre
2.0
Pros: Room was dirty, the lobby was awafull dirty contains, broken furniture.
Excellent
10.0
Pros: I liked how it was right on the beach and right in a tourist area of town. Lots of restaurants, stores, and bars there.
Cons: You have to pay an additional $11 per day for parking which is whack because others park there without having to pay anything.
Located in Condado, this hotel is within 1 mi (2 km) of Museo de Arte de Puerto Rico and Condado Beach. Puerto Rico Convention Center and Jose Miguel Agrelot Coliseum are also within 3 mi (5 km).
Overall 7.2 Good
Based on 517 reviews
All
- All
- Families with young children
- Families
- Couples
- Groups
- Solo travelers
- Business travelers
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Excellent
10.0
Pros: Was here for a short, two-night stay after spending a few days in Culebra. The front desk staff was extremely nice when checking in. I forgot my water downstairs at the desk and the employee who checked us in ran all the way up to our room to return it even though it was half full and he could have just thrown it away. They recommended both the hotel's restaurant, Zabo, as well as a local food truck for dinner; as we got in quite late. We ended up at Zabo that night and the food was great, pretty fairly priced, and the service was fantastic. The hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city. The rooms are pretty small, but very nicely decorated and clean. Would stay here again for the staff alone. They go the extra mile and really care about their guests!
Excellent
9.1
Pros: Location
Cons: Roof top breakfast served in rain alternate area would have been better
Excellent
10.0
Pros: Good breakfast and clean bed and comfortable
Excellent
8.0
Pros: Everything
Cons: The sushi place next to the hotel. They don't let you park your rental in front of their business. Typical Chinese folks. Lol
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Accommodations in San Juan
Airports in San Juan
Landmarks in San Juan
- Cruise Line Terminal
- Viejo San Juan
- Capilla del Santo Cristo de la Salud
- San José Church
- La Fortaleza
- Castillo de San Cristobal
- Casa Blanca
- Condado Beach
- Plaza de Armas
- San Juan Museum of Art & History
- Santa María Magdalena de Pazzis Cemetery
- Museo de Las Americas
- Catedrál de San Juan Bautista
- Felisa Rincon de Gautier Museum
- San Juan National Historic Site
- Casa del Libro
- Convento de Los Dominicos
- Museo Pablo Casals
- Casa Alcaldía de San Juan
- Museo de Arte Contemporaneo de Puerto Rico