Guest reviews
Overall rating
7.0
Good
Based on 61 reviews
Cleanliness
7.8
Comfort
7.6
Pick-up/Drop-off
6.8
Value for money
6.3
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Pros
"Staff was friendly and attentive."
(in 1294 reviews)
"Pickup was quick and easy."
(in 125 reviews)
"Thanks for the great service!"
(in 880 reviews)
Cons
"Terrible value and poor customer service."
(in 189 reviews)
"Actually have a car available."
(in 1258 reviews)
"It was a horrible experience."
(in 167 reviews)
Recent reviews
Traveler rating
12
5
7
3
3
Find reviews that mention:
customer service
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car was clean
staff was friendly
great car
pick up and drop
great service
great experience
picked up the car
quick and easy
car available
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great price
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2.8
Cons: We booked and needed customer service to revise the booking but could not reach anyone. Consequently, we canceled the reservation and booked with Enterprise. That may have been going from fire pan to fire, but that is a tale for another time.
review from
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8.8
Pros: The car was very nice and got great gas-mileage. The drop off was very easy.
Cons: The pick up took a little too much time. There were other charges that were not included on our initial rental when we booked online, including an excessive insurance coverage that supposedly allowed us to enter into Bosnia (while visiting croatia), however there was no payment necessary when we crossed the border - they didn't even ask for car information. This should have been disclosed ahead of time, and should have been better explained if this was required or suggested.
review from
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4.4
Cons: We were given a price online that we paid in advance which we were led to believe was the total cost, including insurance. Upon picking up the car, we had to pay more than twice what we had already paid.
review from
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10.0
Pros: The desk staff in Dubrovnik was fantastic and very helpful
review from
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10.0
Pros: The agent who helped us did an excellent job. Her name was Dragana. She convinced me to pay extra for the insurance and upgraded vehicle, when I don’t think I have ever done that before. She also was very helpful with providing some recommendations for places to visit during our stay in Croatia.
Cons: Everything went smoothly and for my first time renting with Sixt, I had a very pleasant experience.
review from
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9.2
Pros: Everything was good on the rental side - could have given us the drop off address - it was at a different airport. And we went to the wrong location first.
Cons: The current drop-off location in Budapest is a very long walk to the terminal. It looks like it might be a temporary location as there was another lot under construction that we walk through. I think there should have been a shuttle.
review from
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4.4
Cons: I did not buy insurance from them and they ripped me off by saying I damaged a wheel rim, which I did not. When I returned the car, the guy went right to the rim....
review from
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8.0
Pros: Our rental was good, got excellent gas mileage. The staff was very helpful and friendly and very effiecent.
Cons: When booking on Kayak it offered a specific car insurance for this rental. This insurance was not accepted by Sixt rental car. It was not Sixt rental car fault at all, Kayak needs to be more clear about the insurance coverage and explain that the rental car agency does not accept outside insurance.
review from
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7.6
Pros: Car was ok - new and clean. It has nav (however couldn't find "dubrovnik airport" with en settings), enough space for 5 people and luggage, Very fast dropoff, little longer pickup
Cons: Additional costs not mentioned during booking: for using the car in other countries and using ferry;
review from
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4.4
Cons: We booked the vehicle by size based on Santa Fe look like vehicle and got BMW X1 a lot smaller vehicle for our baggage and had to pay extra to upgrade for a bigger vehicle since they told us the Santa Fe look alike does not exist. Bait and Switch. Under the description travel to nearby countries like Montenegro was free. However we got charged xtra. Very disappointed with this experience. .
review from
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5.2
Sixt Agents Are Scam Artists
Pros: Car was fine.
Cons: At the Dubrovnik location, the agent was very rude and condescending. He added fees to my booking for taking the car on the ferry and for driving 10 minutes through Bosnia, (which is a necessity when driving north in Croatia). I fought with him to remove the fees, which would have added $85 to my already-overpriced rental. He finally agreed, but not before trying to scare me about damage from the ferry or during the ten minute drive through Bosnia. Then, when I returned the car in Zagreb, the scam artists added notes to my final invoice, saying that the car was “severely soiled”. This was total BS, since the exterior of the car was clean, and we had cleaned out the car prior to returning it. I now have to call them and fight the additional charge that they will undoubtably add for the normal cleaning that they do before re-renting.
review from
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9.6
Easy Car Rental Experience
Pros: No problems renting from the Dubrovnik pick up. Everything went by the book for me.
review from
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Top tips for renting a car from Sixt in Dubrovnik
- 25% of our users found rental cars from Sixt in Dubrovnik for ₪98 or less
- Economy rental cars from Sixt in Dubrovnik are around 42% cheaper than other car types, on average