10.0
Everything was smooth, clear, and easy from rental to return. The only problem was initially inspecting a car outside on a windy rainy day. Not their fault, but ideally in a garage would have been nice.Reviewed 2024 Mar 07
review from 2.0
The car wasn’t clean in the beginning and they charged me for the additional cleaning three times more than the car rental itself (50€)Reviewed 2024 Feb 27
review from 10.0
okReviewed 2023 Oct 08
review from 8.0
Nando was great in Porto. Unfortunately the drop off location in Lisbon (at the Tivoli hotel) has limited opening hours and does not offer a way to leave the car in the garage. This meant I had to wait 30 plus minutes to effect the drop off. The employee there was pleasant, the issue was the process.Reviewed 2023 Oct 06
review from 10.0
Excellent experience.Reviewed 2023 Sep 28
review from 10.0
The agent who helped us was great. Very pleasant, competent and helpful woman. She answered all of our questions, and she and another agent even packed our luggage into the back of the car and got us on our way quickly. I’d give her 5 stars!Reviewed 2022 Oct 28
review from 10.0
The pick up at OPO was great. Special mention for the lovely Anastasia who helped me in Porto airport. A great ambassador for the brand. On the downside the location of my drop off was VERY HARD to find. Marking is totally absent. Friendliness and helpfulness of the nice lady who helped was really great. Thanks!!Reviewed 2022 Sep 02
review from 8.0
Show all fees before rental, even when optional. Signage not easy to read for drop offReviewed 2022 Aug 20
review from 9.2
Pros:The two Sixt associates we dealt with, Ms. Cristiana Frene (Porto Airport) and Ms Silvia Tavares (central Porto), were absolutely wonderful -- very genuinely friendly and professional. Ms. Frene in particular spent considerable time giving me tips on how to make the most of our long weekend in the city. Absolutely fabulous experience, please do pass on the positive feedback!!!Cons:At drop-off, a number of nicks in the car were noted which were most certainly present when we had picked up the vehicle. We know this because we took detailed photos at the time of pick-up; however, as is usually the case in these circumstances with car hire companies, no Sixt associate was present at pickup to document on paper before driving off, but there was of course Ms. Tavares there at dropoff to note the damage. Ms. Tavares was clear that we would not be held responsible, as we had purchased extra insurance. However, this is an ethical issue of principle: Sixt's own insurance should pay for this, not mine. In any other context the approach taken would be considered insurance fraud. Again, we have the photos to show the damages pre-dated our rental.Reviewed 2020 Jan 29
review from 10.0
Pros:Staff very professional and really willing to address customer expectations.Cons:Shuttles could be quicker, but I understand this is more an issue from the airport authorities, the traffic is chaotic on the arrivals area!Reviewed 2020 Jan 02
review from 10.0
Pros:The check in and check out process with Sr. Ramos and Silvia Taranes was very quick and seamless. They both were very good at giving me the necessary information for my rental and spoke english very well which was great. Would highly recommend both of these staff!Cons:Nothing - everything was great. Thank you!Reviewed 2019 Dec 18
review from 10.0
Pros:Convenience and professionalismCons:Busy at the counter to receive our car.. very busy on that day .. everyone was very nice and professional Cristina was greatReviewed 2019 Oct 16
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