They did not have my food even though I had ordered earlier. Choice of movies was poor and very limited
This was a United flight. Seats were way too small. Zero space for bags. My toddler and I were crammed in the middle back of tnr plan with no option to upgrade. Food was awful. Crew was late getting to the plane - it was just pure hell.
Pros: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Pros: "No crying babies around :-)"
Cons: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."
Pros: "Since I was traveling with a child we were borded first"
Cons: "The seats weren’t the most comfortable"
Pros: "the airplane was brand new. l really like it and the crew was nice."
Cons: "The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not."
Cons: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Pros: "The service from the flight attendants was wonderful."
Cons: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pros: "You can charge your phone on the flight. Got snacks on each flights"
Cons: "the food options"
Cons: "The food abs the service provided by iberia representatives at the counters at the airport"
Pros: "The plane was nice."
Cons: "The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean."
Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Pros: "Fine flight once we were in the air."
Cons: "There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B."
Pros: "Nothing. Iberia wouldn’t let me on the plane."
Cons: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Pros: "Crew was friendly."
Cons: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Pros: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Cons: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Cons: "Flight was bit chilly, though that’s better than being stuffy"
Cons: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "TAP is great to fly, friendly, safe and solid, nice crew"
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "Clear communication about delays and boarding, comfortable seats, great service."
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Pros: "Very happy with the service and seat comfort. Thank you"
Pros: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Cons: "No delays."
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Cons: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"
Cons: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."
Cons: "The staff at check in was terrible and unhelpful. And the entertainment turned off about 3 hours into the flight. (10+ hour flight )"
Pros: "Professional security and interviewers, best in the world."
Cons: "Dated entertainment systems, few choices for films. Earlier food service is better for a late flight."
Pros: "Yes crew was amazing and bathrooms remained clean for entire flight"
Pros: "Overall the crew was nice and helpful"
Cons: "I payed a full price for my flight and got the conditions almost like a low cost flight. Don't think I'll bother to pay so much money next time. not such difference...."
Pros: "לא ניתן מספיק מזון, המסכים היו בעייתים, מטוס מאוד מיושן הדיילות לא הציעו מספיק שתייה"
Cons: "There was a delay of 5 hours that haven’t been announced before I left my home and stayed at the terminal between 23:00 to 05:00 - no compensation or anything"
Pros: "Friendly crew. Good service and a pleasant flight."
Cons: "Seats were crammed. No TV entertainment. The terminal was at a corner of the airport with no food..."
Pros: "I reserved window seats on the day of purchases of this ticket and for which I had a printed copy showing confirmation for window seat 24 . At checkin, I was told no history of this was found in a little computer and that I needed to be reassigned new seats . I was furious and very disappointed at elal for temperingcwith my seat and for not finding any sign of it on their data base. It was clear that someone high rank was able to not just take my seats, but erase the memory of it. The only available window seat was 21 Aa, which I had to pay $120 extra for. The irony is that my special meal assignment was not tempered with.... It find this act of ElAl, deceiving, inappropriate, not professional, disappointing, and extremely unfair. The least they could’ve done to award me that seat."
Cons: "I have been traveling with EL AL for 40 years, many Adderall for good reasons. First, the security. Secondly the direct nonstop flight. This particular plane that was a new were version and I’m happy to see that Elal did change the planes and had a great entertainment system."
Pros: "Departed and arrived on time. No frills, decent leg room"
Cons: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
my husband's monitor did not work. there was a visibly ill family in my husband's row.
Pros: "Loved everything! Including the food."
Cons: "I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find"
Pros: "Got us there safely"
Cons: "Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport."
Cons: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Pros: "vegetarian dish was OK."
Cons: "entertainment was very poor. very limited selection of movies and tv shows."
Cons: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Pros: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Cons: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Cons: "Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time."
Cons: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Pros: "It was on time"
Cons: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."