1. I have reserved a premium SUV and the SV proposed me at place was Skoda Kodiaq. If this is premium SUV, I do not know then what is non-premium SUV. 2. I did not take additional insurance as I have visa gold card, but at the counter it is appeared that if I do not take the "all inclusive" package, than I am going to have hidden fees like administrative fee, cleaning fee and so on. Would be better to see this fees from the beginning. 3. If I stay with initial model, they wanted to block on my credit card something like 6000 EUR never can be accepted by French Visa card so I was forced to take all inclusive package, but daily fee for all inclusive for "premium SUV car" was around 100 EUR, so I was forced to downgrade to economy car. 4. si in the end: - economy car, - all inclusive package
They asked me 70 euros for renting the car out of the operating hours. I told them this was written nowhere. Besides, if it is in their general conditions, it should be written very explicitely in a communication to the customer. I decided to cancel the renting. Very bad experience as we took a taxi tab for 2 days, the time to find another renting company and this cost me money
Excellent service and excellent car. Will definitely use them again.
On arrival they didn’t want us to give the car, unless we agreed to pay for their insurance which was £35 per day, even though we had our own insurance. Mex Bulgaria is a scam and I wouldn’t recommend them to anyone. We cancelled the booking, but we had to pay late stay fee, which was 35 euros and this fee wasn’t mentioned anywhere.
This is a scam company and should not be on kayak. Check Google reviews, they all say the same. They offer cheap rates but charge a large daily insurance premium in order to rent this cars so the price is not reflective of the initially cheap price. Avoid at all costs.
Pros:
This is scam I did not even pick up the car. It was advertise it work 24 hours. Actually the hours of operations were 9am 5 pm. Outside these hours you are charged 70 euros for paperwork and shuttle to the airport which is 1 mile away. The parking lot with cars is absolutely dark, at the same moment the “owner” of this fine establishment start picturing the car with his cell phone with explanation that he wants to document the current condition of the car and to find out what are the new damages of the car after return. I could not see the car at that time how can I see the condition. After I told them that this does not make lots of sense (extra charges and the pictures on dark parking lot) I was called ridiculous, and middle class overworked American who is overworked and has no time to call the rental car company directly to find out how this “fine establishment” works. Why I should call if I can book online? Why middle class overwork American should be an insult? O and last but not least he comment on my dress code. This 25 y/o fine gentlemen who represented himself as an owner told me that I am very low class citizen and he does not want me as customer anyways, he figured out that by the way I was dressed ( I was pullover sweat pants and running shoes- 90% of people travel like that long flights as far as I can see). So far I end up paying this scammer 35 euros (I hope this is al I paid, I have to check my cards) plus what I paid for the rent car previously online and left the parking lot without picking up the car. Thanks god my brother came to pick me up from there.Cons:
Never offer this scammer anymore to anyone!!!! I personally learn my lesson, never rent from shady sites. Go directly to establish rental car company.