Pros:Staff were helpful and area was clean
Cons:Lots of hidden costs. Minimum insurance purchase amounts and red tape. Payment online is solely for the car rental not for any insurance etc. Staff were great though it’s not their fault.
Pros:Drop off was great and they transferred me back to my hotel.
Cons:Pickup was a mess — I was 60 mins late to pick up my car and they had already given it away. After Expressing my displeasure they finally offered a large tourist van as a replacement and promised to replace it was a small SUV later that day. They never replaced it — even after much follow up — which directly affected the quality of our experience and travel.
Cons:when we arrived car was not available. Wanted us to wait 2 hours for delivery. Next they announced additional 28 dollars a day for "mandatory" additional insurance. Went nearby got same car cheaper from Alamo/National no "mandatory" insurance. Never again with Economy.
8.0 Very good
Pros:The car itself was perfectly fine. A good working car with no issues.
Cons:I was quoted a very low rate for rental but the insurance to cover the car was over four times the rental rate. I wasn't able to rent without the insurance even though it should be covered through the credit card used to pay for it.
Cons:When we picked up the car, they charged us 4 times the price we were given when we booked online.
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