Guest reviews
Overall rating
6.5
Good
Based on 27 reviews
Cleanliness
7.7
Comfort
6.8
Pick-up/Drop-off
6.5
Value for money
5.6
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
4
6
3
1
5
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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2.0
Pros: The staff wasn't helpful and we asked for a refund before even renting the car.
Cons: The information on their website is inaccurate and misleading.
review from
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8.4
Pros: No car Available
review from
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7.2
Pros: Excelente la atención y servicio del personal
Cons: Cuando contraté el servicio indicaron q el carro o entregaban en David y estaba cerrado, tuvimos q trasladar os al aeropuerto
review from
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6.0
Pros: Sort of
Cons: Said Audi g4 was cheap Kia Rio not a great car!
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5.6
safety hazard -- bald tires on rental car
Pros: Similar to Thrifty in U.S., but this was outweighed by lack of tread on rentail car tires.
Cons: Thrifty employee acted as though renting a car with almost no tread on its tires was normal.
review from
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10.0
Great car for a great price
Pros: Good, reliable car tgat easily fir 4 adults plus all their luggage (mist of us traveled light). Friendly service at pick up and drop off. The car was very clean when we picked it up.
Cons: Although the car was super cheap, the insurance was quite steep. Tge website didn’t mention anything about the cost of the insurance; we had expected extra costs for it, but not this much. It would be good if tge website were more transparent on the topic.
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2.0
They still owe me a $300 refund! It's been 11 days.
Pros: Not much.
Cons: We ordered a Jeep Wrangler and were only offered a Suzuki Jimmy that could practically fit in the back seat of the Wrangler. They refused to drop the price, saying it was a comparable vehicle and a Wrangler was not available. We were also told that it is mandatory to get full insurance in the country of Panama, so the price immediately went from the quoted $78 to $350 for the week. Then we ended up getting a vehicle from my wife's family, so I returned the Jimmy after only 3 hours. I added fuel to it and was told I would still be charged for 1 full day, at just over $44. I was told they would refund the remaining $300 and as of today, 11 days after the rental, I still don't have my refund. I intend to seek legal action if I don't get my money back very soon.
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4.4
Charged 10X's the cost quoated
Pros: Good vehicle, clean
Cons: Cost was 10X's the quote when booked online. FORCED to take extra insurance or would not let us rent
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4.0
Cons: Getting held hostage over insurance that my CC already covers and having a letter from insurance company in English and Spanish that clarifies the issue being ignored. Be careful as u show up and are hit with uneccessary fees and are stuck
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9.2
Overall very good except for one thing
Pros: Car was great, no issues.
Cons: Forced to purchase mandatory collision coverage or they would not let me have the car. Supposedly this is common in Panama. I believe I was covered with my credit card insurance. This raised the price a ton.
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8.0
Cons: At registration, agent trying several times to put add=ons into the bill. Otherwise, good car. Delivered clean and in good condition.
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2.0
Worst car rental experience ever
Pros: Nothing
Cons: After a 20 min line they just said to me that my reservation was automatically canceled because im local(panamanian) and online reservations are only for tourists. I had to looked for others car rental companies and thanks to Alamo Rent a car they save my weekend. So stupid to said or to even have a policy (that no one knows about it) that affects local people.
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Top tips for renting a car from Thrifty in David
- Mini rental cars from Thrifty in David are around 26% cheaper than other car types, on average