Traveler reviews
Overall rating
5.7
Okay
Based on 899 reviews
Boarding
5.9
Comfort
5.5
Crew
6.7
Entertainment
4.3
Food
4.6
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Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Volaris information
| IATA Code | Y4 |
|---|---|
| Routes | 456 |
| Top route | Mexico City Benito Juarez to Cancun |
| Airports served | 68 |
| Top airport | Guadalajara Miguel Hidal |
Volaris traveller reviews
Pros
"Airplane crew was nice."
(in 56 reviews)
"Service staff were very nice."
(in 16 reviews)
"Very professional and on time!"
(in 21 reviews)
Cons
"The flight was in time."
(in 7 reviews)
"You pay extra for EVERYTHING!"
(in 12 reviews)
""Nothing Horrible trip, horrible service.""
(in 24 reviews)
Recent reviews
Traveler rating
54
26
25
67
3
Find reviews that mention:
boarding pass
crew was friendly
seats were very uncomfortable
always on time
bad service
bad experience
leg room
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2.0
I didn’t like anything, they were the worst airline I ever used, charged 40 dollars if you flight as USA citizen, if you want food you have to pay for it, seats are uncomfortable service is the worst
Reviewed Sep 2023review from
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2.0
The flight was 3 hrs delayed and no remorse from airline
Reviewed Sep 2023review from
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2.0
Is an airline for poor people there for, you can expect bad service, bad attitude from its employees
Reviewed Jun 2023review from
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6.0
Uncomfortable seats.
Reviewed Jun 2023review from
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10.0
More options for snacks or drinks ( taking in consideration that a lot of people suffer from Diabetes now days
Reviewed Jun 2023review from
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4.0
To check in, it was horrible. their charges are outrageous. too many passengers, few people at the counters
Reviewed Jun 2023review from
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2.0
Our fly was changed time with out notifications
Reviewed Mar 2023review from
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6.0
Could be better to fly on time.
Reviewed Mar 2023review from
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10.0
Ok
Reviewed Mar 2023review from
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10.0
If you can offer a snack can be better.
Reviewed Mar 2023review from
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8.0
Cons: people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this.
Reviewed May 2021review from
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4.0
Cons: The delay
Reviewed May 2021review from
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8.0
Pros: Organization
Cons: Offer something to drinkReviewed May 2021review from
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10.0
Pros: easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood
Cons: best flight ever with volaris!!!!Reviewed May 2021review from
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2.0
Cons: There were plenty of available seats to social distance however upon asking to be relocated they would only do an aisle seat for money. What happened to caring for others SAFETY?! I sent a Twitter message (with photos) and no reply. Shitty service and lack of concern for human health.
Reviewed Apr 2021review from
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4.0
Cons: 4 h delay
Reviewed Apr 2021review from
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4.0
Pros: Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience
Cons: Personal at checking in. They have the worst attitude everReviewed Mar 2021review from
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2.0
Pros: Not much
Cons: Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!Reviewed Mar 2021review from
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10.0
Pros: amazing crew
Cons: more padding in seatsReviewed Mar 2021review from
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4.0
Pros: On time fight
Cons: Service airline should serve a least water to the passengers with charging them for itReviewed Feb 2021review from
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10.0
Pros: Como la gente me trató
Cons: NadaReviewed Jan 2021review from
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4.0
Pros: Crew were nice
Cons: They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable.Reviewed Jan 2021review from
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8.0
Pros: I got safe and sound
Cons: Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad serviceReviewed Dec 2020review from
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8.0
Pros: Above average amount of leg room. Plane was very clean.
Cons: Seats could have a bit more padding. Sitting becomes uncomfortable quickly.Reviewed Dec 2020review from
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2.0
Pros: Terrible! Terrible signage, terrible treatment, terrible organization!
Cons: Everything!Reviewed Nov 2020review from
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2.0
Pros: Nothing
Cons: Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobusReviewed Nov 2020review from
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4.0
Cons: Comfort of seats and when checking in being checked in with your party not scattered around.
Reviewed Nov 2020review from
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8.0
Pros: Crew was amazing. Felt safe from check 8n to arrival
Cons: Second flight that was not on time. Seat was a bit uncomfortable.Reviewed Nov 2020review from
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6.5
Pros: Crew always nice
Cons: Boarding process was very slow-not normal for VolarisReviewed Oct 2020review from
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2.8
Cons: Volaris has no social distancing in flight
Reviewed Oct 2020review from
Volaris FAQs
What is Volaris' carry-on size allowance?
On board Volaris flights, cabin baggage should not exceed 57x40x33cm. If your hand luggage is bigger, the Volaris assistance team will most likely ask you to pay extra for checked luggage.
Where does Volaris fly to?
Volaris offers direct flights to 65 cities in 6 different countries. Cancún, Mexico City, and Guadalajara are the most popular cities covered by Volaris.
What is Volaris’ primary hub?
Volaris concentrates most of its flight operations in Guadalajara.
How does KAYAK find such low prices on Volaris flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Volaris.
Flight status
Volaris route map
Top airports served by Volaris
- Guadalajara Miguel Hidal Airport (GDL)
- Tijuana Rodriguez Airport (TIJ)
- Mexico City Benito Juarez Airport (MEX)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- León Del Bajio Airport (BJX)
- Mexicali Airport (MXL)
- Culiacán Fedl De Bachigualato Airport (CUL)
- San José del Cabo Los Cabos Airport (SJD)
- Puerto Vallarta Ordaz Airport (PVR)
- Los Angeles Airport (LAX)
- Morelia Airport (MLM)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- Oaxaca Xoxocotlan Airport (OAX)
- Mérida Rejon Airport (MID)
Volaris contact information
- Y4 IATA Code
- + 1 855 8652747 Call
- volaris.com.mx Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.