Car rental at Wilmington New Hanover County Airport

Car rental at Wilmington New Hanover County Airport

Search hundreds of travel sites at once for airport car rental deals at Wilmington New Hanover County Airport (ILM)

Wilmington, NC, United States - New Hanover County
13 Dec — 20 Dec
Same drop-off
Wilmington, NC, United States - New Hanover County
Mon 13.12
Noon
Mon 20.12
Noon
Driver's age:

Wilmington New Hanover County Airport car rental reviews and directory

Rated #1
Budget
Best rated
7.7 Good (59 reviews)
1 location in Wilmington New Hanover County Airport
Budget
Locations in Wilmington New Hanover County Airport
  • 7.6
  • 7.8
  • 7.6
  • 7.7
  • 7.5
Recent reviews
7.9 Good2021 Aug 15
I used Budget to rent my car from. When I went to pick up the car, I was 2 hours early so they were going to charge me a lot more. Ok, that’s fine but when I dropped it off 2 hours early, they only took $5.00 off. It thought it was a little pricey for a small size car. I had it for six days and it was over $500.00. I think I will shop around more when booking a vehicle. Also, there were eight people in front of me when I dropped off and only one person working so I was in line for about 25 minutes before I got to the counter. The person was helpful and knowledgeable though. Other then that, things went well. The car was pretty new so no issues there.
10.0 Excellent2020 Dec 18
Woman at desk was super helpful!
4.8 Okay2020 Sep 08
They never told me I could only do 1 month rental at a time. So that resulted in me being overcharged and spent 45 minutes on the phone to fix that. Next i have been on the phone with them 3 times so far because they have incorrectly over charged me by over $1000. It still isn’t fixed but I essentially was told to let them fix the first two mistakes and then call again to fix the rest of the over/double charges.Billing
6.0 Good2020 Aug 11
Staff was nice.The car smelled like an ashtray. Disgusting!!
10.0 Excellent2019 Jul 15
Everything went as planned.Occasional upgrade available.
8.0 Excellent2019 May 14
Staff was friendly. No wait to pick up car.Inside of car was not cleaned. Previous person who rented card spilled soda on console and door handle and left soda bottle in car. I had to clean the inside of the car.
8.8 Excellent2019 Apr 30
Very east in & out, rental parking right next to the terminal, nice people.The car was near the end of its "rental" life as far as I was concerned.
2.0 Mediocre2018 Sep 03
The customer service was terrible.
10.0 Excellent2018 Aug 04
Great rentalThe car was sleek and very clean.Nothing
2.0 Mediocre2018 Jun 05
Not availableNothingI showed up to get the car that I had reserved online. They said they didn’t have an economy car and one wouldn’t be ready for an hour. I suggested a free upgrade - the agent said that wouldn’t be possible. I walked next door to NATIONAL and I was driving away from the airport 5 min later in an SUV for $10 more than the budget price.
Rated #2
Hertz
7.5 Good (89 reviews)
1 location in Wilmington New Hanover County Airport
Hertz
Locations in Wilmington New Hanover County Airport
  • 7.7
  • 7.7
  • 7.4
  • 7.6
  • 7.5
Recent reviews
8.0 Excellent2021 Nov 27
Routine as expected. Curious staff.
2.0 Mediocre2021 Nov 09
Drop off was quite a problem as they had no parking spots available as instructed to park the car in those spots and no one working at the time not couldn’t get any time of help on what to do over the phone either. That took a whole lot of extra minutes and we almost missed our flight. On top of that, I never got my receipt back after the opening hours so decided to call to make sure all was ok and they said the reservation number I had which was my hertz receipt number given by them wasn’t pulling up my information, was someone else. They couldn’t find my reservation with the number they provided me nor my drivers license nor my last name. Finally only by my credit card charge they found me but said it was a different reservation number than I had - which was my hertz receipt tho. And then they said it was still an open reservation as if I still had the car when I absolutely didn’t. So they still haven’t checked it out and finalized my rental. By 11pm I finally got the receipt email sent after calling them abs going through all that around 3pm and car was dropped off at 5am.
5.9 Okay2021 Oct 12
Ordered a small car. Got a GMC Yukon 4 wheel drive. Gas mileage was terrible. Huge vehicle.
3.9 Mediocre2021 Sep 02
The car was not clean to the point when rounding the first curve, an old muffin rolled out from under the seat.
7.9 Good2021 Aug 27
I searched and searched for a good rental that included value for my money plus comfort and I found it at Hertz. Pick up and drop off was easy. The shuttle is so convenient. I had a great car throughout my whole trip. Clean and great milage. Would use them again!
7.9 Good2021 Aug 23
All was good. I know one way rentals are not the norm, but when I selected dealer pick on the type of car, I did not expect to travel 10 hours in a Dodge Ram 1500 Semi which drank the gas
10.0 Excellent2021 Jul 26
Pro: Original vehicle was unavailable but the staff was able to put me in one that matched my needs entirely.
10.0 Excellent2021 Jun 24
iT WAS EASY AND AFFORABLE
8.0 Excellent2021 Jun 15
Staff took good care of me.The car was given to me with a gouge in the tire. Are there no safety checks before renting a car?
10.0 Excellent2021 Jun 14
The staff was friendly & helpful. Quick & easy.
Rated #3
Alamo
7.5 Good (53 reviews)
1 location in Wilmington New Hanover County Airport
Alamo
Locations in Wilmington New Hanover County Airport
  • 7.4
  • 7.6
  • 7.5
  • 7.5
  • 7.5
Recent reviews
1.9 Horrible2021 Sep 29
Didn’t have the correct vehicles for what was requested, clerks make up rules as they go to make their jobs easier. After fact checking and proving them wrong they would still argue. Won’t return to Alamo at that location.
1.9 Horrible2021 Aug 11
I couldn't believe how poor the service was at the Wilmington Airport Alamo Car Rental location. I had a confirmation number and was on my way to pick up the car when Nicole from the rental company called to tell me that they didn't have a car for me. I told that I had a confirmation and she informed me that didn't matter. She made no attempt to help me and offered no solution, just told me there wasn't a car for me. Lesson is to never trust a confirmation from Alamo.
10.0 Excellent2021 Jul 10
Had a great experience with Alamo. Convenient and professional in every way.
2.0 Mediocre2021 Jul 03
Nothing. Will never try Alamo again.First, my flight arrival time that I booked (11:30PM) was moved to Alamo's closing time of 6PM (without notice). Second, when I requested a late pickup, they refused. Hertz was accommodating. Third, they offered that I could pick it up the next day. What was I supposed to do, wait at the airport till they opened the next day? Forth, I asked if they were suggesting that I take my business elsewhere, all I got was crickets! Needless to say, I canceled my reservation and took my business to Hertz who set up for both a late night pickup AND an early morning drop-off. All three agents involved in the transaction were courteous and did what they promised. It all worked perfectly! Better yet, the price was HALF what Alamo was charging for their dis-service.
8.0 Excellent2020 Nov 14
Yes quick and easy.
5.2 Okay2020 Oct 18
Drop off was easy.I ordered an economy car, not a minivan. The minivan was ok but when I started it up, the screen said that the tire was low so I had to go back into the airport to tell them. They said it was fine so for four days, I drove around in a minivan that said “tire low”. Not good customer service.
2.0 Mediocre2020 Aug 20
I was able to book a rental car but when I went to pick it up they said they had no cars available. I ended up having to rent from another company and was very expensive.
10.0 Excellent2020 Jul 12
Staff was friendly and accommodating. I would use them again.This is not a bad thing just wish I could have added a day to the front of the rental. Due to COVID we landed a day early.
8.4 Excellent2020 Jun 27
Nothing
6.0 Good2020 Mar 21
Staff was friendly but during drop off and pick up the person helping me stopped two times to help his coworker even though I was there first. Neither one of them didn’t say excuse me or apologize for holding me up while I waited patiently. The customer service person that didn’t know what they were doing just interrupted as well without saying excuse me. How hard is it to say i’ll be right with you let me finish taking care of my customer. It was very rude and inconsiderate as my time was just as important as the other customers time. I may rent from Alamo again but not certain because again this happened during drop off and pick up.The staff could just be more considerate and fair of everyone’s time. If I were a different type of person it would’ve been a problem.
Rated #4
Thrifty
6.2 Good (53 reviews)
1 location in Wilmington New Hanover County Airport
Thrifty
Locations in Wilmington New Hanover County Airport
  • 6.2
  • 6.5
  • 6.1
  • 6.1
  • 6.2
Recent reviews
6.0 Good2021 Jul 04
I did not rent a car from you. Has my information been stolen?Please contact me. I did not rent a car
10.0 Excellent2021 Jun 28
Ease of pick up and drop off for the carprice
10.0 Excellent2021 Apr 19
It was all good.It was all good.
8.4 Excellent2020 Jul 20
Staff was very friendly. They did not have record of my economy car reservation from Kayak. They were able to place me in a Ford F150 instead of an economy sized car that was ordered. The lady stated that 3rd party vendors information doesn't always come through with details.Have the car size as requested.
4.4 Okay2020 Jul 12
Not much.Once the staff showed up at the booth they were friendly and helpful. But I had to wait 25 minutes and call the person since they were "moving cars around". Then there were "computer problems", so the pick off took way much longer than it should have. I was told that the "manager's special" that I reserved was an F-150 pick up truck. There was nothing on my reservation that said that so I couldn't dispute it - so in order to get a smaller car, I was charged an additional $10 per day. Plus I was tired from traveling all day, it had already taken way to long to pick up a car, so I didn't argue. I think they plan things that way.
10.0 Excellent2020 Mar 18
really, everything was perfect...
10.0 Excellent2020 Jan 06
The staff was friendly. I was also glad dropoff was quick.
4.0 Okay2019 Dec 03
Staff was nice. F150 only had 800 miles on it.Got the manager's special(so no choice of vehicle) and it was an f150. I know my fault... Did not include the airport pick up fee in the advertised price, so all in all should have gone with enterprise midsize because there was no cost savings.
2.0 Mediocre2019 Oct 15
Drop off was easy but still had to deal with the airport parking lot.The girl checking me complained about her manager openly but had to call her with every little question my wife and I had. Seemed like she was just babysitting the counter. Wish we had some more knowledgeable and confident in the process.
10.0 Excellent2019 Oct 14
Friendly staff. Excellent service. Easy pickup and drop off
Rated #5
Enterprise
8.5 Excellent (10 reviews)
1 location in Wilmington New Hanover County Airport
Enterprise
Locations in Wilmington New Hanover County Airport
  • 8.7
  • 9.3
  • 8.7
  • 8.3
  • 8.3
Recent reviews
10.0 Excellent2021 Oct 12
When I arrived the young woman working the desk was both courteous, friendly and worked in a timely manner. She really was the best part of the experience. The car was very clean, drove smooth and was perfect for what I was doing. I would strongly recommend your facility to anyone I know who will be traveling through your city/airport. Thank you so much
1.9 Horrible2021 Jul 21
So they don’t go through third party companies. So the reservation and car I was expecting never happened
7.6 Good2020 Aug 24
Quick pick up and drop offWas really hoping for an F 150 not a Dodge ram.
10.0 Excellent2016 Nov 30
Will be a Enterprise Customer from now on!The entire process from beginning to end was excellent. The price was right, the customer service was exceptional, and upgrade that we got was wonderful! We drove a Rav 4 and not only was it comfortable for our trip, it got roughly 30 miles to the gallon. It was roomy enough for all 3 of us plus luggage with quick response and great turning radius. We had a terrible experience last year with a competitor and kept waiting for the other shoe to drop. But Enterprise was exceptional through the entire process and honored what the promised and more. We will never rent from another company and highly recommend these guys.
Rated #6
Dollar
7.5 Good (9 reviews)
1 location in Wilmington New Hanover County Airport
Dollar
Locations in Wilmington New Hanover County Airport
  • 7.5
  • 7.7
  • 7.5
  • 7.3
  • 7.3
Recent reviews
3.6 Mediocre2020 Aug 10
NothingThey didn’t have the car we booked and instead gave us the only car they had which is a compact car that barely fit our needs and didn’t/wouldn’t reduce the cost of the vehicle. We called and made efforts several times but no one would budge. We barely made the compact car work, why wouldn’t they have what we needed on the lot when we booked a specific car type for a specific reason?
8.0 Excellent2019 Sep 22
Nice vehicle. Just what we neededThe idea that they charge $10 a gallon for gas is incredible
8.4 Excellent2017 Dec 21
Dollar/ Managers ChoiceI was more than satisfied with getting a brand new Dodge Ram with my choice of renting with manger's choice. I figured I would end up with some small unattractive car when I signed up not knowing the vehicle I would be given. I was dead wrong. Got the pick up which was perfect because I was traveling with tools.Everything was great except this was my first time renting a car, much less through Dollar. Picking up the vehicle went fast and I was on my way. I was informed exactly how to return the vehicle except the day, time and location. It was pouring rain when I arrived back and was getting picked up by a friend. Since I had so much luggage, I parked in the rent lot and filled out the form so I could just put the key on the drop box. All this was fine except my paper work said my rental had temporary tags when it actually had Tennessee tags. Still no problem. I went inside to drop off the key and there was no one at the desk. Which isn't a problem since I'm putting the key in the drop box but it was my first time doing so. I just hope I did everything correctly and don't get some crazy charge for not dropping the key or filling out paperwork the right way. But, I will definitely be using this service again. (As long as I don't get some crazy charge for filling out paperwork wrong)
8.0 Excellent2016 Nov 19
The customer service rep was extremely nice and professionalWe were one hour early for our "reserved" car and was told it was not yet available but of course we could upgrade for an additional cost
7.6 Good2016 Jun 26
Different expectationsManager Kelly and two front desk guys were very friendly and efficient. The car was new and immaculate. The base price was quite reasonable.Had to rent due to my own car being in repair shop. Requested an economy or compact because I wanted a small car. Only one car was available at this locatiopn and that was a Jeep Renegade, which - while small - was too big for me. For example, the side view mirrors are so big they blocked my view. Only alternative was a pick-up truck. (My personal car is a Honda Fit.) The taxes and fees at this airport facility are simply outrageous, and were almost as much as the rental itself. Can’t wait to return the car and get my own back!
10.0 Excellent2015 Oct 12
I was impressed by the prompt service and the courteous behavior of the dollar representative.Not finding a representative at 6 am at the airport.
Rated #7
Avis
7.3 Good (24 reviews)
1 location in Wilmington New Hanover County Airport
Avis
Locations in Wilmington New Hanover County Airport
  • 7.3
  • 7.5
  • 7.2
  • 7
  • 7
Recent reviews
7.9 Good2021 Oct 09
$114 is high for a 1-day rental of a small car in a small city. Invoice of $130 was wrong, but she fixed it.
1.9 Horrible2021 Jul 29
I received a call left on vm as I was on a plane enroute that my reservation was cancelled as Avis had no cars available. I checked with the customer rep upon arrival and was informed no vehicles had been available for 2 weeks. I should have been made aware of this when I made the reservation. I asked the customer rep why I wasn’t made aware and she said she didn’t know she didn’t make the rules. Extremely rude. And this was at 8 pm in the evening. I paid $75 to get to my residence.
10.0 Excellent2021 Jul 11
Everything was fine very smooth... but no Avis or Budge space to return car at end of rental. Initial communication could have been slightly better...almost too smooth, leaving out a few details and questions about insurance choices. Otherwise, everything was great
2.0 Mediocre2021 Jul 07
Nothing.They were closed when we arrived. I called and they were rude.
8.0 Excellent2021 May 30
They didn't know where the car was because it was absolutely brand new but someone put it in a field away from the other cars so it took us 25 minutes or so to find it find it.
2.0 Mediocre2021 Mar 21
They did not have a car at the time I needed one. They said it would be an hour and a half to get a car even though I made reservations 2 weeks before. I will never rent with Avis again.
4.8 Okay2020 Jun 30
The drop off was super easy.The car was disgusting and had towels and other beach items still in its trunk. Also, I had to wait for a car and even then they only had an intermediate size car for me instead of SUV, and then they wouldn't even decrease the prize
9.2 Excellent2019 Jan 22
I was charged $5 more than what I booked it for. They said the taxes were higher.
8.0 Excellent2018 Feb 27
NICE DRIVING CAR. VERY CLEAN.I WAS SUPPOSE TO PICK UP MY RENTAL AT 11:00 AM BUT DID NOT GET CAR UNTIL AN HOUR LATER.
10.0 Excellent2017 Jul 11
AwesomeKind courteous service, very affordable price.
Rated #8
National
6.9 Good (2 reviews)
1 location in Wilmington New Hanover County Airport
National
Locations in Wilmington New Hanover County Airport
  • 8.9
  • 8.9
  • 6.9
  • 6.9
  • 8.9
Recent reviews
5.9 Okay2021 Jul 28
The car was not ready when we arrived- we had to wait for almost an hour- but the people were friendly and the car was great
Easirent
1 location in Wilmington New Hanover County Airport
Easirent
Locations in Wilmington New Hanover County Airport
Recent reviews
Sunnycars
1 location in Wilmington New Hanover County Airport
Sunnycars
Locations in Wilmington New Hanover County Airport
Recent reviews
299 travelers who rented a car in Wilmington New Hanover County Airport gave the car agency they used an average rating of 7.3

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