Daily cleaning, installation of cabin HEPA filters on flights from Egypt
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Scores according to KAYAK customer reviews
Pros: "The seat is comfortable"
Pros: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
Cons: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
Pros: "Leg room was OK"
Cons: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Cons: "Delay of 1 hour, waited on the plain extra hour."
Cons: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"
Cons: "They lost my baggage and everything I had was in that bag!"
Cons: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Cons: "No AC"
Cons: "Movies didn't work well"
Pros: "The landing."
Cons: "My special meal had been canceled."
Cons: "Must tell custom officials not to yell out "Lady come here". Boarding took way too long. Flifgt was delayed with no explanation or information."
Cons: "Boarding problems"
Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"
Pros: "Big plane"
Cons: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"
Cons: "Delay 1 hour!"
Pros: "Same as above"
Pros: "The quality of their team"
Pros: "Plenty of room Nice multimedia screens"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Pros: "A light meal."
Cons: "Very crowded -- good for the company. Delay in taking off."
Cons: "The delay"
Pros: "Comfortable and nice people"
Cons: "great delay without explanations"
Cons: "to hot, very hot!!!"
Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Cons: "The company lost my baggage"
Pros: "Quick and nice"
Pros: "To small area for passengers after security before boarding"
Cons: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"
Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"
Pros: "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
Cons: "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "heating controls /cooling tem not very good,"
Cons: "Checked bag got ruined, servie was terrible"
Pros: "The boarding was quickly. The crew very kindly"
Cons: "The seat are small. The food has a lot of salt and bread."
Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
Cons: "There e was NO Turkish air representative on the ground upon arrival. We needed a wheel chair the it was not arranged."
Pros: "no problems"
Pros: "Once on board flihht was fine."
Cons: "Had to board from tarmac up plane steps in the rain. Everyone got soaking wet. They should have some covering. Also some of my clothes in my suitcase arrived damp."
Pros: "Kind. Generous. Competent. Relaxed. Thank you."
Pros: "See above"
Cons: "See above"
Pros: "The crew"
Cons: "The kosher food"
Cons: "1:30 delay"
Cons: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Pros: "Everything was perfect"
Cons: "More drinks less food at night flight for short destination"
Cons: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Cons: "Food, not in time."
Pros: "Accuracy in times"
Pros: "Efficient. It was a very short flight."
Cons: "Offer of Wi-Fi."
Pros: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Cons: "Nothing, the experience was great."
Pros: "Comfortable airplane, organized crew and fast boarding operation"
Cons: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Pros: "Plan crew , pilots , services on plan and cleaning"
Cons: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Pros: "The flight attendant was welcoming at the door and the service was done efficiently."
Cons: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pros: "The food and the crew"
Cons: "The flight was delayed 2 hours"
Pros: "I appreciated that they didn't charge me to check in my carry on bag."
Cons: "It is sad that they could not add this flight on to my Star Alliance without my card."
Pros: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Cons: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Pros: "Although they were at the right size snd weight. I was skipped dinner."
Cons: "Disembarkation via buses. Not great."
Cons: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"
Pros: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Cons: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pros: ".usually I like this company."
Cons: "There was 50% of the flight with a feeling that the is no air. It was suffocating."
Pros: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Pros: "Same as above"
Pros: "Evrything was good"
Cons: "No entertainment on that flightes"
Pros: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Cons: "Food could be a bit better."
Pros: "We enjoy flying with Aegean, very good treatment for families with kids."
Cons: "The boarding,the flight attendants,the comfort,the entertainment and food"
Cons: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."
Pros: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Cons: "too many fussy babies crying and screaming."
Cons: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Cons: "about 50 minutes late"
Cons: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Pros: "Timing and cleanliness"
Pros: "I liked that I was going to Israel – I didn't like being an hour and a half late losing my luggage and not knowing when I'm going to receive it"
Cons: "Lost my luggage – plain one and a half hours late"
Cons: "Delay 1 hour and 20 minutes at departure"
Pros: "Great experience"
Cons: "They should work on their airport staff a little."
Cons: "it has nothing to do with aegean air but security at the flight was poor - we found out that by mistake my friend left a knife in his hand bag and it was not found untill we unpacked and saw it at home!!!"
Pros: "On time. Space. Great team."
Pros: "Good in flight service"
Cons: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."
Pros: "every thing was ferfect"
Pros: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Pros: "the food"
Pros: "Quick and direct flight."
Cons: "There wasn't any food or snacks. The airport was a bit chaotic."
Pros: "Clean Elegant Polite"
Cons: "Only wish it was in a desent hour and not in the middle of the night"
Pros: "cleen quiet and beutifull crew"
Cons: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
Cons: "Rude staffs at the check in"
Pros: "Food was wonderful. Seats in Crown class were very comfortable."
Pros: "Every things well"
Pros: "Amman airport and staff at ohare airport"
Cons: "Amount of food crew on the plane"
Pros: "Only direct flight available to amman"
Cons: "Cleaning it stinks bad"
Pros: "The flight was great. The crew was wonderful as we were traveling with a wheelchair. I will definitely fly Royal Jordanian again."
Pros: "This is the first trip on the Egyptian airline and the last trip and the reason delay."
Cons: "Very well"
Pros: "Crew was super friendly and seat was comfortabke"
Pros: "The flights were on time."
Cons: "Food could have been better. ."
Pros: "Crew was nice."
Cons: "The chairs are way too small and very crowded. Not clean, food was bad, and really old movies was a very limited selection."
Cons: "my seat was broken"
Pros: "too short to judge, but arrived before schedule."
Cons: "Too short to judge"
Cons: "Full of religus people oriblle babis craying"
Pros: "The food and beautiful women"
Cons: "The seats"
Cons: "They lost my bag"
Cons: "Always smelling cigarettes smoke onboard"
Cons: "Bag did t arrive no one to talk to horrible service no home delivery I have to keep going back to airport and talk to stupid young guys who talk too much and do nothing"
Pros: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Cons: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
Pros: "Quick, simple flight arriving 7 minutes early."
Cons: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
Cons: "Food, seat and entertainment are awful"
Pros: "Delay one hour without announcement"
Cons: "Short flight, comfortable seat"
Cons: "Worse Flight ever seen . they charge me $210 for my handbag when I'm stop in Jordan Air port for connection to fly to US right before the airplane door . they told me if I don't pay they will cancel my ticket ."
Cons: "Bording was not very organized."
Pros: "Non stop service."
Cons: "Poor service. Rude and unprofessional staff. Not enough food or beverage service."
Cons: "The airline canceled my return flight without notice because I did not board an earlier connecting flight."
Pros: "It was a short and efficient flight."
Pros: "The staff were nice and friendly and the plane was clean."
Cons: "There were weird issues. Although the plane was fairly new all three toilet seat lids would not stay upright meaning you had to hold them, which was creepy! There were no paper towels in the bathroom--only tissues. The food was poor and portions small even by airline standards. About 25 of us waited one hour for our bags to arrive."
Pros: "Staff and service was exelent"
Pros: "The entire experience was truly great! Crew is very professional, friendly, and accomodating! Very comfy plane, great food and a wide variety of entertainment!"
Cons: "Everything was great!"
Pros: "On time, quick"
Pros: "Overall service was smooth and simple."
Cons: "I couldn't turn off the personal TV, which made it hard to sleep."
Cons: "Flight was late."
Pros: "The plane was nice and clean."
Cons: "The food wasn't that good for me, the dessert was good. Not all the crew members were friendly with the passengers."
Cons: "The food is poor. It's time to make an upgrade. I think that you have to serve the main dinner at as a second mail."
Pros: "The juice box they gave us before take off"
Cons: "Nothing really"
Pros: "It is a great company by thier stuff"
Pros: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Cons: "The plane and the service the kosher food I ordered was freezing when I got it. The web check in is impossible"
Pros: "It was a very quick flight!"
Pros: "High price and no entertainment"
Pros: "I realy liked the airport where there are a lot of restorants and caffe and great duty free shops. The lounge is great and its free for master card and american express holder"
Pros: "Flight itself was great ... attentive service, nice airplane, food and beverages even when it's a short flight"
Cons: "Check-in in the Cairo airport: different lines led to large differences in processing time ... our line also processed business class which led to us taking over one hour for check-in (basically being the last one) and having to run through security even when we arrived rather early. No initiative by the check-in attendants to balance between the lines. When they opened two more counters to process check-in they only processed the 'fast' line. Pro tip: avoid the (economy) check-in line next to the business counter. This probably led to the second problem ... they gave us separate seats when traveling with a young child."
Pros: "Very professional crew"
Cons: "Boarding and departure always very early. No audio-video"
Pros: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"
Cons: "There are not enough bathrooms on the large plane so there often were 5 people in line"
Cons: "Airline cancelled my Thanksgiving NYC to Cairo flight 2 weeks prior, leaving to me to scramble to find another flight and paying an additional $300+ on another airline. On top of it, phone support staff I talked with were not the least helpful, empathetic or friendly. I was jerked around about receiving a full refund even though it was the airline that cancelled, and finally had to dispute the purchase with my credit card company. They've lost my business forever."
Pros: "good service with a friendly crew. clean and comfortable."
Cons: "the food is not good at all (i had the vegetarian meal). the bread roll had mold on it. I would suggest boarding according to seats. when boarding all together you get stuck in line before and inside the plane itself."
Pros: "A 25 minutes of flight- there was no food or VOD"
Cons: "It would have been nice to see the flight info during the dlight on the screens"
Pros: "It was on time."
Cons: "The plan was really old. It had ashtrays."
Cons: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Pros: "We landed without crashing"
Cons: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Pros: "The crew in the aircraft were good but the ground services were poor"
Cons: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Pros: "Crew amazing .. seats not comfortable"
Cons: "Delayed boarding .."
Pros: "On time"
Cons: "Food abd more comfort flight"
Pros: "The flight was very uncomfortable and dirty"
Pros: "Evry think"
Pros: "On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara"
Cons: "Maybe, some entertainment???? But still a good flight even without it."
Pros: "They delivered me my order sanwhich and flight was on time"
Cons: "The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight"
Cons: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Pros: "The tickets were relatively inexpensive."
Cons: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Cons: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Pros: "Flight timing was good"
Cons: "Boarding was a bit complicated"
Pros: "Friendly crew. Pretty much on time departure. Comfortable."
Cons: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Pros: "The price"
Cons: "The mass"
Cons: "Space for the leg"
Pros: "was not full so had some space"
Cons: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Cons: "Poor airline"
Cons: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Cons: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Pros: "On schedule"
Cons: "No drinks offered"
Pros: "good crew."
Cons: "very not comfortable chairs"
Pros: "You get what you pay for, nothing more and nothing less."
Cons: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Cons: "Late boarding for unknown reason."
Pros: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Cons: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Pros: "Easy check-in and boarding."
Cons: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Cons: "See above"
Cons: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Pros: "Way and take two taxi Please write in the mail In big laters the terminal"
Pros: "Fast boarding on time departure nice crew"
Cons: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Pros: "The seats are comfortable and there was enough place in the overhead bins"
Cons: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Pros: "The seats were not too tight and the food is not extensively expensive"
Cons: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pros: "The seats were not too tight and the food is not extensively expensive"
Cons: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pros: "Absolutely nothing"
Cons: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Cons: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Pros: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Cons: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Pros: "Good price, times of flights worked for what I wanted"
Cons: "Transfer between flights was on a short timescale and I received several warnings from pegasus about delays at the airport, because of this I purchased a fast track via their site. This was a total waste of money as there was only one Peterson dealing with fast track and long queues, this meant that ordinary queue was dealt with faster."
Pros: "Flight was on time and luggage arrived. No problems!"
Cons: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Cons: "We didn't get a glass of water. Shame on you"
Pros: "No problems at all, everything was OK and most important, on time"
Cons: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Pros: "it's fine. It gets you from point A to point B."
Cons: "It's almost outrageous that they don't give water."
Pros: "nice flight"
Pros: "Plane is ok, clean, good condition"
Cons: "Almost no service. Cheak in took 2 hours!"
Cons: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Cons: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"
Cons: "not direct flight"
Cons: "not direct fligth"
Airlines flying from Egypt have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Egypt
Masks required on board, masks provided on flights from Egypt
Social distancing seating
Middle seats unavailable to book on flights from Egypt
Testing for antibodies, testing for symptoms for flights from Egypt
Waiving of change fees. Search flexible flights from Egypt