Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pros: "The flight attendants where good and welcoming"
Cons: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Pros: "New dream-liner from Wew to ORD"
Cons: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pros: "The wafer bar. Pilot had a good landing in high winds and snow."
Cons: "Nothing to complain."
Pros: "This is always a pleasant airline to travel with."
Cons: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Pros: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Cons: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Pros: "Again as in previous flight very efficient professional and pleasant staff ."
Cons: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Pros: "You guys have. Very professional crew !!"
Cons: "The customer service In Europe wasn’t helping out at all"
Pros: "Overall reasonable flight. Nothing to write home about"
Cons: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Cons: "Flight delayed for 7 hours, no compensation, no notification, crew was also unwelcoming"
Cons: "It is upsetting when you are not able to check in through the final destination with Air Moldova when you have to change flights. When you have luggage it is even more upsetting."
Cons: "We arrived for our flight 1 hour before the flight. They told us we were late then forced us to check one of our carryons because it weighed over 8 KG. (not too big just weighed too much) and was not a problem carrying on other flight. 10 Euros. We arrived at the gate 30 minutes before take-off and they had not started boarding yet. We were then pulled out of the boarding line and told that we had to pay a late fee of 60 Euros each because we were late. 180 Euros! We had to go back to the cashier counter in the ticket terminal to pay and then again go through customs/passport and transit screening. We still made it back to the gate in time to board and leave by departure time. We then waited for passengers from another connecting flight to arrive and board so we then left about 30 minutes late. Then the air conditioning was broken to we fumed in 90 degree heat all the way to St. Petersburg."
Pros: "I’m 6’4 and had enough space, which was nice. Surprisingly tasty sandwiches served, as well water, juice, soda, tee and coffee- all included in the ticket price."
Pros: "Everything was great, the flight attendants were very pleasant. And the service was good. I enjoyed the flight!"
Cons: "Everything was good. Just the sandwich could be better :)"
Pros: "I received an email, text, and call about the change in schedule for the flight. They provided a free sandwich on the flight."
Cons: "They changed the time of the flight from 7:50 to 10:50 and then we didn’t end up departing until 11:15 so we arrived 3.5 hrs after I had initially planned."
Pros: "The only think I enjoyed is knowing I will never fly them again"
Cons: "What went right? From the hidden fees to the made up regulations where they try to charge 10-50 euros for CARRY ON BAGGAGE to the inefficient way in which they move you through the system to the 2.5 hr delay causing us to miss our connection because of "PERSONAL REASONS" according to our pilot (even though the plane landed on time and just sat on the tarmac)"
Cons: "COnnected from an international flight coming from philly. Due to customs we made it to our plane 30 Minutes before departure (8:52 for a 9:30 departure we were at the gate looking at our plane). Half the reason we were delayed is because not only did we have to pick up our bags and clear customs but we then had to recheck them, not a problem except for the fact that NO BODY WAS AT THE TICKET COUNTER. So Frankfurt airport was gracious enough to let us back through customs with our checked bags (after collecting them in baggage claim). When we showed up they wouldn't let us on the plane and charged us 350 dollar rebooking fee to leave the next day at 3 pm. it only gets worse as no one helped us to rebook, we had to call a number then then had us write an email to the company. I am still beside my self on how terrible of an experience this was as we had to do all of this calling from the Frankfurt airport because no one would help us in person (using skype)."
Pros: "It was nice to serve food on such a short flight. The plane was tiny, and the crew was friendly."
Cons: "We paid full price for the flight, but we parked in Frankfurt at some very distant lot, no jetway, so far away from the terminal that there was only a cargo plane nearby. Even the budget airlines were parked closer. At these ticket prices, Air Moldova could park at the terminal and provide jetway disembarkation."
Pros: "On time Enough leg room Service"
Cons: "Had to pay for the baggage, not sure why 1st bag is not free...? Tickets were not cheap - 1 bag should be included for this price. No vegetarian food options available."
Cons: "We didn't get the boarding passes for this connecting flight. We didn't get any notifications that the connection didn't exist anymore until we were already in the first flight. When we arrived at the connecting airport, the airline didn't want to get our luggage after passing customs. They sent us to go to the check in counters to see what happened. We went to Finnair and the answer of the lady at the counter is that it was our fault to have problems with the connection because we bought the ticket through Kayak! After that we went to American Airlines and they said they had moved us to a flight that was 3 hours later from the original itinerary! Never use Finnair, they don't take responsability for anything. We had a similar problem on the other half of our trip too!"
Vol annulé. Pas d'accueil. Zéro explication. Vol remplacé 3 jours plus tard. Zéro prise en charge pour l'hôtel. Nous attendons le remboursement si il va y en avoir. C'est un scandale ! C'est une arnaque.
Pros: "Nothing was particularly positive."
Cons: "Never in my life have I seen a plane where half the passengers were under the age of 10. So many screaming babies, kids kicking the seats, and running around the isle! I seriously thought the plane was going to a convention of mothers. I asked a pilot what was going on, he said "it's the airline." This left me puzzled, but I figured it out. The airline is from Moldova. When I sat through a 6 hour layover there because the airline canceled my connecting flight, it became apparent that the entire airport was filled with infants and toddlers. There were many stations and rooms dedicated for child care, as well. So it appears that there is a very high birth rate in Moldova. Good for them! But bad for anyone making a connection in Moldova. It's technically not even a fault of the airline. But I certainly will try to avoid it in the future and buy the more expensive direct flights."
No real business class on this plane, I had to ask for the food 1.5hrs after take off, super warm beer, very very poor service