Book Ace car rentals in Mérignac

Pros: Nice clean car. Pickup was relatively straightforward once we knew where to go.

Cons: The only reason I knew that Goldstar was the partner for ACE in France was a voicemail left just before my flight. All previous correspondence indicated Rhodium as the overseas partner. Even though my booking was for just over $100 USD when I got to the counter they were asking for over 150 Euros.

Ridiculous Deposit

Pros: Car was clean and ran well

Cons: Found what I thought was a good deal at 10 euros a day. Arrived at the counter to be told that in order to get that rate I would have to put down a 1,500 euro deposit otherwise I would have to purchase insurance. I've never heard of such a high deposit, especially on a small car and it was not mentioned in any of the confirmations I received. This effectively forced me into paying 50 euros per day, 5 times what I was expecting.

Not renting with this agency again

Pros: The car.

Cons: Awful time-consuming upsell efforts. Large deposit taken to sway customer to buy unnecessary items, and being lied to: the nearest to drop-off gas station was not 7 but 2.4 km away.

It's a scam

Cons: First, The ACE counter was nearly impossible to find. Then, after dealing with the usual formalities in car rental we were advised of their absurd policy of charging 1,500 euro (a charge, not pre auth) which there was a high liklyhood of not being returned if the car came back with anything (literally a small mark too) suspect. They push you to buy their insurance for 30 euro/day to avoid that. I wish all of this could be made clear when renting so as not to waste time after a long trip. All in all, go with someone you know. We made a new reservation with enterprise and it was easy, like you would expect.

Pros: None.

Cons: There were no ACE sign in the airport we had to figure out where it was. The person who was working at the counter didn't know she was also working for ACE. We spent 20 minutes to find the booth and they didn't answer our phone calls. When we find the counter, the man 20 confusing minutes insurance options and it was confusing. Originally we had to pay 30 euros but we paid 150 euros. They took 120 euros deposit for gas. If you don't want insurance they also took 1400 euros for a whole month, and tell you if there is a even little bit scratch on the car they say you will have to pay for it. That was the most irritating experience ever. After I drop the car, I got an email that says "you have been involved in a car accident" which I did not. And when I went to counter, the lady who was working for the company said it is fine, it is just a systematical problem. Overall experience from start to finish is THE WORST. I will never ever use this company. And don't be fooled by the cheap prices you will pay tons of extras...

Never go with Ace

Pros: Nothing

Cons: Horrible company.