8.0
Fast and easy sign up. Drop off went quickly as well. Good car but a little pricey. Thanks!Reviewed 2026 Jun 19
review from![kayak]()
10.0
I rent from the Ace counter at TPA fairly often, and they have it down to a science. The price is amazing, i am in and out fairly quickly, and the cars are clean and in good condition. I had accidentally made two different reservations for the same dates, and when I realized they had processed the more expensive one, the desk agent helped me switch to the better priced one. And by booking with Ace directly, I earn rewards!Reviewed 2026 Jun 17
review from![kayak]()
10.0
Not so clean but great priceReviewed 2026 Jun 14
review from![kayak]()
2.0
I had ordered a car for 3-4 days, when I got there I was asked to pay a deposit of 1,600 euros which wasn’t clearly stated in summary on the online check out. Then I was also asked to pay an additional 130 euros in person. Just an overall scam.Reviewed 2026 Jun 11
review from![kayak]()
4.0
The service during pickup was not good. The customer service representative was very aggressive and tried to get us to buy more insurance through ACE although we purchased additional insurance through Kayak for this rental and told her this. She also tried to get us to buy a policy ($15/day) to cover tolls in Denver and the surrounding area, warning us if we didn't, they'd charge us $50 plus all the tolls. We told her we weren't planning on being in Denver for more than a day and she said 'you're just not getting the math. This will save yo money.' However, we soon discovered toll roads (or express lanes) are completely optional (and rarely save any time) in Colorado. It was very deceptive and she was not friendly. Also, we booked an SUV and the car we got hardly qualified as an SUV and was not great at handling the roads/elevations in Colorado (it was more of a city car). I'll never use ACE again.Reviewed 2026 Jun 07
review from![kayak]()
10.0
The guys were good, no hidden feesReviewed 2026 Jun 03
review from![kayak]()
2.0
Poor communication. Took over an hour to get ahold of the agency for pick up. My car came with the previous renters trash and a gas tank was not filled. When I returned the car the gentleman was understanding.Reviewed 2026 May 21
review from![kayak]()
2.0
They added a $51.43 charge after the fact to my card because I declined to use their insurance while using my own like I have always done. They said because my policy was not zero deductible (who’s is?) that I had to be charged. They also said this was in the rental agreement which I didn’t see until I picked up the car because I rented and pre-paid through a third party. Of the hundreds of cars that I have rented all over the world I have never had this happened. Stay away from these guys. It’s an off/site shady operation. Their facilities in Newark are a hassle to get to and they are pretty scummy. They don’t even have a bathroom for their customers.Reviewed 2026 May 15
review from![kayak]()
8.0
It was good overallReviewed 2026 May 15
review from![kayak]()
8.0
Good value nice clean carReviewed 2026 May 13
review from![kayak]()
8.0
The car must be returned clean, even if it has rained.Reviewed 2026 May 09
review from![kayak]()
8.0
Great car (Jeep Wrangler) and friendly folks - about the only ding was some confusion over the fuel level - it was supposed to be pre-paid full-to-empty (yes, I’m that guy), but the car showed up nearly empty. They were good about situation and had the charges adjusted on the spot.Reviewed 2026 May 07
review from![kayak]()