Guest reviews
Overall rating
8.8
Excellent
Based on 92 reviews
Cleanliness
9.0
Comfort
8.9
Pick-up/Drop-off
8.7
Value for money
8.5
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
22
7
2
1
5
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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7.2
Cons: Windows were streaked and hard to see travelling into the sun. Fuel tank was half full, didn't notice until about 10 miles away.
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10.0
Pros: The pickup was quick and easy, no drop fee to leave it in Bozeman!
Cons: The drop process in Bozeman could have been a little better, but it might have been crazy just due to COVID-19, kinda freaked me out...
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9.6
Cons: No improvements to suggest. Everything was very good.
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10.0
Pros: Staff was great and efficient. First time I've driven a car with that much technology.
Cons: Could have used a video on all the technology
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10.0
Cons: Super easy pick up and return
review from
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2.0
Pros: There was plenty of staff, standing around.
Cons: There was a major storm that removed all cars from the rental pool. While Alamo is not responsible for an act of God, I did feel that they could have been more proactive in finding me an alternative rental (example- have called other companies locally to check availability.
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10.0
Pros: Desk staff was very efficient. Convenient and courteous.
Cons: The whole experience was perfect.
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8.0
Pros: Yes
review from
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10.0
Pros: Staff was very friendly. We picked our car up very late and your staff was great!
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10.0
Great rental
Pros: New Nissan arnada
Cons: Nothing
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8.0
Pros: Vehicle was outstanding.
Cons: Vehicle was not as described-scratched/dirty-damaged seats.
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5.6
Ford Escape not a good value for rental cost.
Pros: Very clean car. Great drop off service with no problems.
Cons: Car was not a good ride. Loose license plate was noisy the whole time and finally figured out the flapping sound a few days before turning the car in. Did not like the idea that I was charged an extra $5/day for my spouse to be a driver. I have rented many cars and was never charged extra for a spouse driver . Thought we were getting a Jeep and ended up with a Ford Escape!
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