they didnt have a car for me to pick up when I landed at the airport
Cons: national didn't have a car available for me. It was 11:30 at night and I had no way of getting anywhere - this was a horrible experience
Pros: Vehicle quality and comfort
Pros: New van...great shape!
Cons: The rate I received on the internet did not match what was in the computer at the desk...lucky for me I had a copy of the confirmation with the price and was able to show the attendant. The lady right in front of me had the same issue but did not have a copy of the confirmation...leads me to believe there is an IT issue that needs to be resolved.
Good car but expensive hidden costs
Pros: The car was clean and ready to go. It did itsome job.
Cons: The customer service I received was poor and the additional charge of $.20 per mile was absolutely ridiculous. We were told that since we got such a good daily rate, they add the additional per mile charge....say what?? I haven't been charged per mile ever and was very disappointed that they managed to squeeze that in after we were quoted a price through Kayak. When I showed them my receipt, they pointed out the fine print says the price doesn't cover additional mile costs. Beware!! It added an additional $200 to our rental.
Pros: The staff was very friendly and professional. They got me in a car that fit my needs very quickly and easily and got me on my way.
Wouldn't rent from National again
Pros: Tundra pickup was OK.
Cons: Flight arrived 45 minutes late and picked up the pickup at midnight. I had to assess the car for damage at that time. So there I was under the awning lights in front of the terminal documenting extensive paint damage. Enterprise allows you to call the next day. That is too risky to use National in the future.
Pros: Courteous staff, prompt service, vehicle flawless, lowest price among several choices. Nothing else to say!
National has 1 rental location in Billings. Take a look at our National rental location map to find the best rental cars near you.