Pros: Easy to work with and no pressuring when doing paper work.
A bit bait & switch
Pros: Easy to pick up and drop off
Cons: Even though I requested online to pick up car at 10 am, email confirmation said noon. I had to call and inquire and was told weekend rate didn’t go into effect until noon, so had to pay $36+ more than anticipated.
Pros: Friendly staff, knowledgeable and made things convenient. Even though I had a problem.
Loved the vehicle
Online booking, and no prepay needed, no cancellation fee.
Cons: The false advertising on price...$180 online...but taxes and fees...OMG what am I an idiot to you. $240, when I was done. A 33% increase? And fees for what ,are these just made up?. How come the world population cannot speak clearly of the need for these items and where they derive? As a business if you are imposed upon by governance to set aside funds for some reason, you cannot simply pass that to your customer in a "Fee". This become a PRICE INCREASE. I own a business and do not charge a fee for hazardous wast, fire safety, potential acts of god etc. At that point I was trapped, (nice small print, faded btw) This reeks of a sincere attempt to be dishonest and barely follow the governing language. Try plain English, at a fifth grade understanding next time. Also, if you NEED a credit card and not a cash card, this MUST be displayed CLEARLY prior to any commitment or arrival at the location. I was lucky and was able to transfer funds from an account to my credit card after I arrived for pick up. Had I known I would have done this days in advance. I loved the overall experience but felt like I was being maipulated into a behavior.
ruined our vacation
Cons: Our flight was cancelled at 3 am. I called Alamo to see what could be done and was told that it could be changed but would cost 500.00 more. No discussion. I tried to see if someone else could pick up our car as we could get a flight the next evening or that evening at a different airport-NO. I was told to call the local office and they were not opened There was no negotiation, no sympathy, no expression in voice. I spent a lot of time making my vacation plans and was very sad that they could not be worked out due to non negotiable phone center operators. (I tried twice)
Pros: y flight was late and Alamo stayed open to get us our car. I can't say the same for their competitor at the airport.
Great friendly service and a nice care at a good p
Pros: Customer service representative, the car, and the price - all that I could ask for.
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