10.0
The attendants at pickup and returning were absolutely excellent.Reviewed 2023 Jun 06
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2.0
Had to change the rental to Hertz since Alamo couldn’t accommodate extra days.Reviewed 2023 May 26
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10.0
Courteous staff and car was clean and ready to go!Reviewed 2022 Apr 16
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8.0
Pros:Vehicle was not ready at pickup time but they made it right with a free upgrade.Cons:Vehicle likely had not been cleaned inbetween rentals.Reviewed 2020 Jun 13
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4.0
Cons:It was very very dirty inside and outReviewed 2018 Mar 23
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5.6
Dirty Van w/ paint on seats and doorPros:Price was good vs price direct from alamoCons:Van was dirty and paint was on inside of van from house Painter that rented before us. Had to switch to different van. Second van had dog hairs all over the seats. To tired of messing with it to try and get another one.Reviewed 2018 Jan 23
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2.0
Terrible Customer ServicePros:NothingCons:The customer service at the MAF terminal is abysmal. Literally, non existant. The young lady at the desk was so preoccupied with her report that she had little interest in helping me. If I had the opportunity to recommend a friend to use Alamo, i would first recommend them to walk, or maybe even ride a donkey before I suggested or even hinted at the possibility of using Alamo for a rental car. Suffice it to say, I couldn't be more disappointed in how I was treated as a customer.Reviewed 2017 Nov 18
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2.8
never againPros:Place offered a pickup - but then, didn't even know what size it was.Cons:I didn't like that I was never even offered roadside assistance and had to pay $70 after waiting two hours for a jump start. I understood the $470 initial fee for out of state rental, but not being charged that entire $470 again for returning it in 31 hours instead of 24. I'll pay a competitor twice as much before dealing with this shiesty company again.Reviewed 2017 Jun 06
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10.0
Pros:seamless and easy pick up and drop off; efficient use of my timeCons:can't think of anythingReviewed 2017 May 21
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4.0
Reserved a pickup, offered a minivan at the deskPros:Drop off was easyCons:I reserved a pick up, i needed it. At alamo desk, i was jnformed they dud not have any, she offered a minivan instead. Finally i got a small SUV , a compass. The she reduced the price to a mid size SUV eventhough she was giving me a Small SUVReviewed 2016 Sep 15
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