Pros: Vehicle was not ready at pickup time but they made it right with a free upgrade.
Cons: Vehicle likely had not been cleaned inbetween rentals.
Cons: It was very very dirty inside and out
Pros: I had a reservation but was told when I arrived that they were out of cars. They were helpful and ended up finding me a hybrid and gave it to me for my the price on my original reservation. I loved the car. Great price.
Cons: If you don't make your reservation early enough they are out of cars a lot and might not have a car for you.
Dirty Van w/ paint on seats and door
Pros: Price was good vs price direct from alamo
Cons: Van was dirty and paint was on inside of van from house Painter that rented before us. Had to switch to different van. Second van had dog hairs all over the seats. To tired of messing with it to try and get another one.
Terrible Customer Service
Cons: The customer service at the MAF terminal is abysmal. Literally, non existant. The young lady at the desk was so preoccupied with her report that she had little interest in helping me. If I had the opportunity to recommend a friend to use Alamo, i would first recommend them to walk, or maybe even ride a donkey before I suggested or even hinted at the possibility of using Alamo for a rental car. Suffice it to say, I couldn't be more disappointed in how I was treated as a customer.
Pros: The whole process was easy and we enjoyed the vehicle we drove.
Pros: Place offered a pickup - but then, didn't even know what size it was.
Cons: I didn't like that I was never even offered roadside assistance and had to pay $70 after waiting two hours for a jump start. I understood the $470 initial fee for out of state rental, but not being charged that entire $470 again for returning it in 31 hours instead of 24. I'll pay a competitor twice as much before dealing with this shiesty company again.
Pros: seamless and easy pick up and drop off; efficient use of my time
Cons: can't think of anything
Reserved a pickup, offered a minivan at the desk
Pros: Drop off was easy
Cons: I reserved a pick up, i needed it. At alamo desk, i was jnformed they dud not have any, she offered a minivan instead. Finally i got a small SUV , a compass. The she reduced the price to a mid size SUV eventhough she was giving me a Small SUV
Pros: Loved how easy it was to rent a car zero hassles. Other places make me feel like if I'm buying the car with all the info they ask . The car was nice but the best part CLEAN! Other places the car had a nasty smell n or stains all over the seats.
Alamo has 1 rental location in Midland. Take a look at our Alamo rental location map to find the best rental cars near you.