Guest reviews
Overall rating
8.9
Excellent
Based on 38 reviews
Cleanliness
9.2
Comfort
9.1
Pick-up/Drop-off
8.4
Value for money
8.9
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
12
2
3
0
1
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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9.6
Pros: The staff in Minneapolis were amazing
Cons: The call center was difficult to understand.
review from
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10.0
Pros: ease of processing and the customer service
Cons: nothing that I can think of
review from
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9.2
Pros: Pretty easy with quick pass through paperwork, short walk to car.
Cons: Only one person at National/Alamo desk, so short line formed after flight. Floor of car had fair amount of dirt on it, especially around the edges.
review from
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9.2
Pros: yes, staff was very, very friendly, and drop-off was very simple.
Cons: A roof over the cars during freezing rain would have been lovely. I did love to have found an ice scraper in the back seat.
review from
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10.0
Pros: EASY
Cons: ALL WAS PERFECT
review from
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10.0
Great vehicle for what we needed
Pros: Size, gas mileage, smooth ride, back up camera, automatic door opening
review from
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10.0
Cons: I had to go online to get a rate of $275 vs the walk up rate of $450 for 9 days.....why can't you just offer the same rate. It was semi stressful
review from
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6.8
art
Pros: Value for money was great. Cheapest rates. Vehicle was clean
Cons: 1. I was given a lower class vehicle originally. 2.
review from
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10.0
Excellent vehicle
Pros: It was clean and ready to go when we arrived.
Cons: Very happy, no complaint
review from
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2.0
Never again
Pros: Arrived in Denver on way to Sioux Falls, united cancelled the flight and could rebook for 8:35 the next evening. That would have been 24 hours in Denver airport (after waiting in lines with hundreds of other people). Decided to drive there and complete the leg of trip must faster, I thought. Got to Denver Avis rental office, about 35 or so people were there, two to three rental agents were assisting other stranded people and a few reservations. Stood in line for over 2.5 hours while the agents processed in an epic glacial speed. When I finally get up to the counter, the manager (I assumed) appeared and was full of apologies. He did not know of the horrendous amount of wait time. Lobby was filthy. Car was filthy. A running light and a headlight were out on the car (less than 6000 miles). Never again. Denver airport's and its United hub need to get their sh!t together. No wonder my corporation offers trips that don't involve Denver in hire plans.
Cons: Didn't make it to Sioux Falls, United cancelled my flight. Rented from Denver. Never again.
review from
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8.0
Good experience overall
Pros: The drop off was quick and easy. The desk staff was very friendly and helpful. The car was in good condition and very clean.
Cons: Pickup took over an hour for a line of only 5 people. The first car had a faint smell of smoke. The first car developed a flat tire the first day I had it but they allowed me to quickly trade it in for a different car.
review from
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6.0
Need better directions
Pros: Friendly staff. Nice to have an upgrade.
Cons: Upgrade was for a car without new technology.
review from
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