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4.0
They treat you like you have done this a million times. This was my first time renting a car. They didn’t bother to tell me when I reserved my car that I would have to put and extra $500 on it. I could have been prepared. I was dropped off and had no one there to help me if I didn’t have the money to move around. I asked for the smallest cheapest car. I got a NINE passenger boat! Will definitely check out other places if I need to rent a car again. 😞Reviewed 2023 Aug 03
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2.0
Look up my BBB complaintReviewed 2022 Oct 25
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10.0
They were very helpful and I really appreciate the service I received.Reviewed 2022 Oct 17
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10.0
Check in/out was a breeze, especially when returning the car after hours, it took less than a minute.Reviewed 2022 Sep 04
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4.0
I reserved a Fiat or similar. A Hyundai is not similar which is all they had. The woman at the counter was not pleasant. I returned the first car before I even left the parking lot because the smell of smoke was so bad. The second car also smelled of smoke and I found out the next morning when someone was about to back into me that the horn didn't work either.Reviewed 2022 Apr 10
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2.0
Was overcharged with fees. Fuel tank was almost empty when I got it but was told it was full. Filled it up a little higher when I returned it. Told them about it and still got charged extra for fuel!!Reviewed 2022 Feb 12
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4.0
The car I was given was 15k+ miles and a check engine light came on and the car wouldn’t work. The replacement car had a check oil light on the entire time.Reviewed 2022 Feb 03
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6.0
Hertz rental agent was not wearing a mask even though he works inside the airport! Car rental process was quick, but I would not recommend them since they don’t follow masking requirements.Reviewed 2021 Dec 30
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8.0
Inside of car was very dirty, someone else's garbage was under the seat, and several white dusty flakes were everywhere, the car was very dusty. Wind shield wipers were old and not doing a great job when needing them.Reviewed 2021 Oct 25
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10.0
Excellent value for the money spentReviewed 2021 Sep 06
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3.9
I had to wait for about 20 minutes before someone came to the counter to help me when I first arrived. They didn't warn me that they would charge significantly larger amount than what I had reserved.Reviewed 2021 Jul 12
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10.0
Pros:Picking up my rental car was quick and simple.Cons:There was no one at the rental car desk when I was dropping off my car, so I could not update the card that was charged for the rental car.Reviewed 2021 May 11
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