The service rep at the counter when I picked up my car was rude. I didn’t really care overall.Reviewed 2021 Aug 23
review from
4.4
Pros:This should have been very easy. It is a small town and usually courteous and friendly.Cons:Due to bad weather I had to re-route my trip from Minneapolis to Omaha. I was travelling to SD for a funeral. Sadly when I tried to get online at the airport for a car at the airport it only showed availability for the city. Computers rule! counter at airport was not helpful. I had to call to get help. Then when I got to Sioux Falls because I had to rent a one way drop off they made me drive back to Sioux Falls one day later to switch cars. It seemed like they could have given my car for Monday to the one-way and just let me keep the car that I came from Omaha in. It was all a big mess!!Reviewed 2020 Jan 27
review from
9.2
Pros:Staff was friendly and helpful. Pickup and Drop-off was quick and easy. Price was fair as this was a quick answer to a multiple flight delays so we could get to Rapid City to start our vacation.Reviewed 2019 Sep 16
review from
5.2
Cons:I ordered a full size and was given an intermediate vehicle.Reviewed 2019 Aug 07
review from
10.0
SmoothPros:The whole process was easy and efficientReviewed 2018 Aug 20
review from
10.0
Car was great.Pros:car was great.Cons:nothing I didn't like.Reviewed 2017 Aug 25
review from
9.2
Pros:Upgraded to a nicer vehicle for just a few dollars more. Car was excellent, had many features and was fun to drive. I hated to turn the car back in. It was a great experience.Cons:Drop off was confusing. The time for my drop off was before the counter opened - I was dropping off around 5:00 a.m. Other rental car agencies had signs about where to park the car for drop off. Avis had no signs. Eventually after circling the lot three times, I parked the car in a Avis spot. I figured they would figure out that it was a drop off.Reviewed 2017 Jun 27
review from
5.2
Smelled like cigarettesPros:Counter clerk was pleasant.Cons:Car smelled like cigarettes and there was no orientationReviewed 2017 Jun 18
review from
2.0
Never using AVIS OR Hertz again if at all possibleCons:Ordered a car for an employee like I have 50-70 times this year... Many with AVIS and Hertz... For the first time could not pick up the car with the same corp CC as all the other times with no problem as none of our cards have employee's names "embossed" on the card... To add it was 10:40 pm and no way to fix the issue... No help from anybody other than call back in the morning... Then the rate goes from $70 to $350 as all of a sudden they are "out of cars..." even though the one we reserved was sitting right there waiting for us...Reviewed 2016 Nov 09
review from
3.2
Car was not ready when I arrived. I had to wait 20Cons:Car was not ready when I arrived. Reserved for 9 got there at 10. Girl at counter was unhappy and kept telling me might people did not do their job. I waited 20 minutes to get a car.Reviewed 2016 Sep 26
review from
2.0
Cons:I'm sending a letter to Corporate with my complaints.Reviewed 2016 Sep 20