Guest reviews
Overall rating
6.3
Good
Based on 12 reviews
Cleanliness
6.5
Comfort
6.8
Pick-up/Drop-off
5.3
Value for money
6.6
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
2
2
1
1
2
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7.6
Cons: Renting on French side of the airport is much more difficult and time consuming than renting on the Swiss side. Trade off is that pricing is MUCH lower. Avis car and service was good. Getting in and out of the facility is more difficult and required an additional customs inspection at airport
review from
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9.6
Pros: Staff was very friendly and professional
Cons: More assistants helping at the desk, we waited 35 minutes before we got the car.
review from
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7.6
Cons: Drop off experience was poor. Nobody was in the parking area, and there was no empty parking slot for the car. So I had to call the Avis manager, who told me that I can just drop the car in the middle of the corridor.
review from
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3.2
Pros: Car and easy access to car pickup
Cons: Price did not match what was reserved, petrol tank issue, insurances issues
review from
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8.4
Crew for the car's revision at the pick-up/drop-off needed
Pros: Crew is good.
Cons: Crew for the car's revision at the pick-up/drop-off needed, so, if the car have any detail, you have to back all the way to the counter.
review from
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5.6
Smelled like cigarrettes
Pros: It was cheap,
Cons: Got a smaller car than was depicted online, car had the worst cigarette smell that made we almost want to vomit. Got hit for a $150 cleaning fee and $60 fee for parking it in the wrong spot even though it was still an avis lot. Will not be renting from this company again.
review from
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2.0
Feedback
Pros: Only positive was that the car had navigation.
Cons: The process of picking up the car was a hassle. They tried to up sell me twice (on the type of car). They also gave me a car with summer tires in March in France/Switzerland, that was very very dangerous. The return process was poor as well.
review from
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2.0
Terrible experience
Pros: Nice staff
Cons: They charged me almost double my reservation cost. Did not have the van I reserved. Moved me to the French side of the airport rather than the swiss which has all sorts of ramification if you want to drive on the Swiss highway system. TERRIBLE
review from
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