Guest reviews
Overall rating
7.4
Good
Based on 73 reviews
Cleanliness
7.8
Comfort
7.7
Pick-up/Drop-off
7.2
Value for money
7.2
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
13
8
8
1
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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6.8
Pros: Spokane airport staff were great!!
review from
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2.0
Pros: Nothing, I missed my reservation due to I arrived lately
Cons: I notified office operation time. I arrived 4:30pm however the office closed 4pm. I asked the person who was working, but he said we’re closed.
review from
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5.6
Pros: Staff was a bit rude at pick up. I think he was having a bad day and didn't like that I used a 3rd party site. They only had a Tacoma instead of an economy car but it was fun to drive a truck.
Cons: Bakersfield is small and i didnt really understand how their rental worked. Lines were long and the drop off was confusing. I like when things are more structured at bigger airports
review from
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10.0
Cons: Customer service at pick up attendant not customer oriented we don’t rent often but always use budget
review from
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10.0
Pros: Customer service was great!!
review from
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2.0
Pros: Never got the car, only one person working and there was 15 people in line
Cons: Proper staffing About 20 minutes into waiting worker announced I have no cars available but we have some people cleaning them It’s going to be a while before you can get your car and we may not have them
review from
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10.0
Pros: Staff was friendly and helpful. One helped me orient to the car. A great price. Timely send off.
Cons: It was all great.
review from
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8.8
Cons: Didn’t have the car I booked and was taking a long drive and cost me a lot more in gas money.
review from
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10.0
Cons: If you had a pickup and drop off service for customers that need rides to your location and from your location within a reasonable distance like 5 miles. Willing to pay extra for this service.
review from
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10.0
Pros: Easy drop off
review from
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6.8
Budget Bakersfield Airport was disappointing in not having a car avail
Pros: The Desk agent was very nice and followed up to get me a car by 12 Noon, I was grateful since I was basically stranded with no other transportation. My friend drove there to help me out (I had the wrong Credit Card for $200 hold, that I was never told about previously. I was just told to have a credit card to rent a vehicle.
review from
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10.0
Cons: Once I dropped off the car, I had to Lyft home. Would have been nice to receive ride home. Had the car for less then 4 hours but spend $100 including gas, & taxi. First world complain lol
review from
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