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10.0
Fast and friendly service. Maybe better instructions on how to dropoff at airport.Reviewed 2022 Oct 25
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10.0
Thank you for the great rental car. I will be a future customerReviewed 2022 Oct 22
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8.0
Had a check engine light come on on the way out of town, but they got me a new vehicle at the airport rental pretty quickly.Reviewed 2022 Sep 22
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2.0
Beware: if your card declines 3 times, they lock that card out of their system and require you to use a different card in your name. I had a strange experience at the counter trying to get my rental. My card kept declining even though I had funds in the account and already had been traveling and using the card. I did get a fraud alert from my bank and replied Yes, which prompted a reply that said “all good to use your card again,” but it declined AGAIN. At that point, the system locked my card out, and I unfortunately didn’t have a backup card with me due to unforeseen circumstances. It was just unfortunate, and I was forced to rent from another company day of. Since AVIS is a sister company, it locked my card out of their system too, limiting me to the more expensive options. I’m just writing this just so that people know that this is a thing to be aware of it, especially if you only have one card! I had no issues with the other rental companies, as they didn’t even need to charge my card until the end of the rental period.Reviewed 2022 Sep 05
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2.0
Make sure to read the fine print if you are a first time renter... I didn't have a physical credit card with me so was unable to rent a car...Reviewed 2022 Aug 30
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2.0
When I book a car online (Kayak) using my credit card, I expect to have a car on arrival. Instead, the counter representative refuses my card as not having enough credit, leaving me stranded at the destination airport. Inefficient and inconsiderate.Reviewed 2022 Aug 29
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10.0
Everything was perfection the service and vehicleReviewed 2022 Aug 11
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4.0
Friendly customer service and easy paperwork.Reviewed 2022 Aug 08
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10.0
We needed a pick up and the prices were comparable to Turo. Easy and clean too.Reviewed 2022 Aug 06
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8.0
Take the California license plate offReviewed 2022 Jul 30
review from![cheapflights]()
2.0
I used Kayak to find a rental car for a week in Boise, Idaho. The Budget rental prices listed were significantly less than other rental agencies, buyer beware! They charged us a 250$ deposit and add fees on the initial price that changed the price to 950$ - which they charged on my credit card immediately!! I don't have a 950$ credit limit and my boyfriend had to step in and pay. Thankful he was there because I would have been stranded. National and Enterprise don't charge you upfront and the bait and switch pricing for this experience left a very bad taste in my mouth. I travel for work and I have never had to pay a giant rental fee upfront. I won't ever go back.Reviewed 2022 Jul 24
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8.0
Customer service was very good. The manager Was so helpful. We had to trade 1st car due to engine light but it was handled well by airport staff.Reviewed 2022 Jun 29
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