Pros: Friendly staff. Got lucky with shuttle back to airport - did not have to wait too long. Good value.
Cons: The car was very worn for only having 12,000 miles. Lot's of dings and dents, stained seats, chipped windshield. May I was at Rent-a-Wreck? But it ran fine and no issue with how the car operated.
Pros: My entire experience was fantastic
Cons: They decided to change the terms last minute
Pros: Quick with no hassles
Honestly that was the worst car rental experience I've encountered!
Pros: I liked the vehicle, Black Mitsubishi Outlander Drives nice
Cons: Filthy on inside Filthy on outside we actually stopped and had to wash the windows as the vehicle had been wiped with a water cloth that left TONS of streaks everywhere that we couldn't see out Had garbage / used kleenex inside car / had used rags stuffed in the doors that someone used for cleaning / sand everywhere The car was 4 miles from airport and they didn't open til 9:00 and we had to be at our plane at 8:30...nearly missed plane BAD EXPERIENCE...WILL NEVER RENT HERE AGAIN!!
Cons: The Budget ad clearly said on-airport vehicle pick-up/drop-off. Not true - the location is 2.2 miles off-airport. And it was not open when I had to be at the airport early in the morning. So I left it in the parking lot, and I still do not have a receipt for my expense report that is due today. The desk staff was brusque and rude, with numerous posted signs informing you of all the ways you will be charged extra: any sand in your car = $250 fee - and that is for an airport serving South Padre Island visitors! If tank is not COMPLETELY full, $7.50 a gallon. Smoking in the car = $250. The signs were just obnoxious, unprofessional and immediately set a bad business tone. I will not re-use the Harlingen, TX Budget office.
Great airport service.
Pros: I was initially disappointed that the rental car place was not at the airport but the shuttle service was great and prompt. I had to return the car at 4 am and they had a convenient process when it's out of normal hours.
Cons: It’s not at the airport.
Cons: Car was not washed and dirty when we picked it up. This rental fleet seems to purchase their cars from Payne car sales, a local used car dealer. Still had used car plate on front and a temporary plate on the rear. I was afraid of being pulled over because of it.
Pros: Pick up was fast and car was clean.
Pros: Everything was ready to go when we dropped off and picked up. The car was pefectly fine and clean.
Cons: You do have to take a shuttle from HRL. They were waiting for us when we landed, so it wasn't a big deal. Also, the price was significantly lower than the on-site rental prices. The savings was worth the short shuttle ride.
under staffed Offsite location almost made me miss my flight
Pros: decent price for mediocre car.
Cons: Only 1 person was working the evening of my return flight. She had to check out multiple people before she would be able to shuttle back to the airport. How can a place only have 1 person working? I didn't like that I had to take a shuttle to get to the rental place when their were multiple other options available onsite. Next time I will skip this headache and go with someone that is located actually at the airport and properly staffed.
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