6.0
Pros:I thought the staff was nice, and the car was available on shot notice after my other rental company canceled a few days prior to my trip.Cons:The car smelled like cigarettes, and it never really went away.Reviewed 2021 Apr 21
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8.0
Pros:Pickup/drop off right in the airport and very easy.Reviewed 2021 Apr 19
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4.0
Cons:No cars ready. Had to wait for over an hour for someone to turn in a car. They overbooked reservations. There were 10 people in same boat with me. Delay Delay Another Delay. They did not say sorry or offer discount.Reviewed 2021 Apr 14
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10.0
Pros:Everything was just fine.Cons:If the car could fly.Reviewed 2020 Sep 30
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4.8
Pros:The staff member was very helpful and friendly.Cons:The vehicle was smaller that what we ordered and it reeked of cigarette smoke. My husband had severe allergies and the smoke caused a serious reaction. It took a bottle of Fabreeze and quite a bit of work to rid the smell for the return trip to the airport. My husband was not able to be in the car for the entire week that we had it.Reviewed 2020 Jul 16
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9.6
Pros:Staff was very friendly and helpful. They even told me the best places to eat in town.Cons:Communication on the website while booking of exactly what insurance coverage, mileage, etc you were allowed or paying forReviewed 2019 Oct 27
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10.0
Pros:The staff in Harlingen was amazing! A cold front came in so it was cold and pouring rain and the agent there went and got the car and pulled it right up close to the building so that I would not have to get wet. I was so very grateful for his extra effort!! 10 Stars!!!Cons:Everything was perfect!Reviewed 2019 Apr 01
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10.0
Pros:Flight was delayed and arrived after closing time for the rental counter. Agent stayed after hours to help us all get our cars.Reviewed 2019 Apr 01
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10.0
Pros:Great staff. Helpful about sharing local knowledge about traffic patterns.Cons:Nothing.Reviewed 2019 Jan 27
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10.0
Dodge Gran Craravan, is more than a mini van.Pros:Everything was great! From Port Isabel Texas to Vancouver Wa. What a beautiful drive, in a well appointed ride. The Gran Caravan was equipped with everything we needed, but the kitchen sink!Reviewed 2017 Jul 05
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8.8
SatisfiedPros:Overall okayCons:Rent was little bit highReviewed 2017 Jul 03
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10.0
I will never rent Hertz again!Pros:Efficient, courteous, no unexpected chargesCons:No hub cap on my rental. I had to find deal through Kayak which was 50% less!Reviewed 2017 Mar 14
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