Guest reviews
Overall rating
8.8
Excellent
Based on 42 reviews
Cleanliness
8.9
Comfort
8.9
Pick-up/Drop-off
9.1
Value for money
8.4
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
13
2
2
0
1
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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5.2
Cons: No cars ready. Had to wait for over an hour for someone to turn in a car. They overbooked reservations. There were 10 people in same boat with me. Delay Delay Another Delay. They did not say sorry or offer discount.
review from
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10.0
Pros: Everything was just fine.
Cons: If the car could fly.
review from
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4.8
Pros: The staff member was very helpful and friendly.
Cons: The vehicle was smaller that what we ordered and it reeked of cigarette smoke. My husband had severe allergies and the smoke caused a serious reaction. It took a bottle of Fabreeze and quite a bit of work to rid the smell for the return trip to the airport. My husband was not able to be in the car for the entire week that we had it.
review from
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9.6
Pros: Staff was very friendly and helpful. They even told me the best places to eat in town.
Cons: Communication on the website while booking of exactly what insurance coverage, mileage, etc you were allowed or paying for
review from
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10.0
Pros: The staff in Harlingen was amazing! A cold front came in so it was cold and pouring rain and the agent there went and got the car and pulled it right up close to the building so that I would not have to get wet. I was so very grateful for his extra effort!! 10 Stars!!!
Cons: Everything was perfect!
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10.0
Pros: Flight was delayed and arrived after closing time for the rental counter. Agent stayed after hours to help us all get our cars.
review from
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10.0
Pros: Great staff. Helpful about sharing local knowledge about traffic patterns.
Cons: Nothing.
review from
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2.0
Cons: Please ask me to rate Kayak too ! Poor Poorer *POOREST
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10.0
Dodge Gran Craravan, is more than a mini van.
Pros: Everything was great! From Port Isabel Texas to Vancouver Wa. What a beautiful drive, in a well appointed ride. The Gran Caravan was equipped with everything we needed, but the kitchen sink!
review from
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8.8
Satisfied
Pros: Overall okay
Cons: Rent was little bit high
review from
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10.0
I will never rent Hertz again!
Pros: Efficient, courteous, no unexpected charges
Cons: No hub cap on my rental. I had to find deal through Kayak which was 50% less!
review from
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8.0
IN and Out
Pros: We had an easy time with pick up and getting out of the parking lot with our car. It only took 10 minutes and we were ready to roll. I was pleased with the car, it only had 2700 miles on at pick up time. The cost was very good for a 4 day weekend.
Cons: It took a little bit longer to return the car but it was not bad.
review from
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Does Enterprise have a car rental location at the airport: Valley Intl airport (HRL)?
Does Enterprise offer shuttle or airport pick-up services from Valley Intl airport (HRL)?
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