Cons: horrible! the employees badly need customer service training. they were shouting and accusing other car rental companies. they refused to give me the car after waiting for almost an hour. they had a subjective opinion on my documents: I presented a passport and bank card from different countries because I live in 2 different countries but they did not understand this. I have been using these documents or the past 3 years across the world and never had an issue!
Cons: My Kayak reservation was for a car Budget did not have, so Budget did not honor the reservation price.
Great car, poor service
Pros: Almost new car supplied.
Cons: Budget lost the car after I returned it, required 4 calls to sort the issue including describing the person I gave the keys to! They also took payment up front for fuel even though the contract was a "return full" contract. Expecting to have to chase the refund of this.
Friendly and professionall
Pros: The customer service of the staff
Dropoff clerk was pleasant and helpful
Pros: He understood about the traffic jam which caused our return delay, explained carefully the gas options and did not charge us a penalty, given the extenuating circumstances.
Pros: Car more than exceeded expectations. Did the job just right. Quick pick up, rapid drop off, not much pressure for extras either!
Incorrect vehicle details
Pros: Very clean vehicle and very well equipped, apart from the one thing I asked for and even rang up and asked for confirmation and was still incorrectly advised.
Cons: We asked for a 4wd and even rang up to confirm that the vehicle was, and was told YES.......But it wasn't, found out when stuck in Kuhtai with a young child at 10.30 on Sunday 21st Feb, not impressed. Would suggest brookers ie Kyak and car trawler have the correct info to hand, as this caused a lot of annoyance and concern at the time...
Upgrade is not always desired
Pros: Relatively easy pickup and drop-off at Innsbruck.
Cons: In hindsight I should not have accepted the upgrade to a bigger car. It would've been nice if the car i actually booked and asked for had been available. Too large a car for small Austrian ski-towns.
Excellent car and problemfree service
Pros: The car was brand new and very nice to drive! Note: Price via Kayak was better than purchasing on spot.
Mini (Fiat 500 or similar) is the most frequently booked rental car type from Budget in Innsbruck.
Budget has 2 rental locations in Innsbruck. Take a look at our Budget rental location map to find the best rental cars near you.