Guest reviews
Overall rating
7.6
Good
Based on 6 reviews
Cleanliness
6.6
Comfort
8.0
Pick-up/Drop-off
8.0
Value for money
7.6
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Pros
"staff very helpful and friendly."
(in 779 reviews)
"Very easy pickup and dropoff."
(in 882 reviews)
"And friendly customer service staff."
(in 213 reviews)
Cons
"Car smelled like cigarette smoke!"
(in 116 reviews)
"Clerk said no cars available."
(in 1799 reviews)
"Customer service was the worst."
(in 163 reviews)
Recent reviews
Traveler rating
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car was clean
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great car
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friendly staff
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airport location
great experience
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8.0
Pros: The staff were good. Was just disappointed that the car I ordered was not what I received .
review from
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2.0
Cancelled our reservation without our consent
Cons: We checked in to Avis expecting the car we reserved online, and rudely told us our reservation was cancelled, which we never did. Didn’t offer reason how that happened or any effort to help us out!! Just told us it was cancelled and they had no more cars available. Really put us in a bind with 3 kids in a foreign country.
review from
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8.4
Pros: Agent was pleasant & helpful!
Cons: The car could have been cleaner, especially inside at pick up! There were crumbs & popcorn in the console area & on the floor. Windshield needed cleaning inside & out.
review from
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8.0
Pros: very competitive price and the desk girl was very pleasant and try to find an agreement on which car to give us since the one ordered was not available anymore
Cons: we have some trouble when giving back the key because it was night and we didn't know where the key box was. we tried to contcact the customer service number but they didn't answer. Anyway, it was not a big deal because we give back the key the day after.
review from
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- Economy rental cars from Avis in Innsbruck are around 49% cheaper than other car types, on average