2.0
Horrible! The car had an indicator on the dashboard as soon as I turned on the car at the Marseille, France airport that said ‘Adblue’. I assumed the car was good and left, car broke down and was stranded for two days with no help from budget. Not only only did it ruin my entire vacation and timeline of a trip that I planned for a year, they in no way compensated me for the hours of cell phone calls, stress, or exhaustion I was put through during this. Additionally, kayak provided me zero help as well! Also the said they would provide me another rental car and never did, which I then ended up just laying for another one. I will never use them or kayak again!Reviewed 2023 Sep 06
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2.0
After waiting in line for 30 minutes and nothing was moving, I opted for another car rental company. Awful service in Marseille; should have more staff to handle rentals when they have many customers at a time.Reviewed 2022 Sep 07
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10.0
All was perfect, no bad surprises!Reviewed 2022 Jun 12
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2.0
Tricked me into saying 'yes' to a more expensive car, while making it seem like the car they offered was normal for the pre-paid booking I made.Reviewed 2022 Jun 07
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10.0
Very good andefficentReviewed 2022 May 15
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10.0
Pros:Staff were helpful and the drop off was so simple and fast. Car was great qualityCons:Queue at rental was about 10 minutes so speeding this up would be goodReviewed 2019 May 29
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4.4
Cons:The price was double what was shown (small conditions always apply with that company), damages was too expensive (the value of the car for ant damage)Reviewed 2019 May 13
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6.4
Car was fine, but pickup took >1 hourPros:Everything but the pickup was fine (car was clean and as advertised)Cons:Pickup took over an hour -- huge line and very, very slow process. As a comparison, I rented from Europcar at this location (Marseille airport) several weeks later, and the pickup took <2 minutes.Reviewed 2017 Sep 24
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4.4
Cons:Despise how after a 20 flight the Budget agent managed to sneak in a 45euros per day insurance while I am fully covered by my Chase Sapphire card.......Reviewed 2017 Sep 10
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6.0
Cons:Pickup took over an hour, with maybe 4-5 people in front of us. Reps took at least 20 minutes with each customer. Ridiculous.Reviewed 2017 Sep 07
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6.0
Pros:Very fast car return,normal price.Cons:Not 100% Full fuel tankReviewed 2017 Aug 30
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