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10.0
Over all , we had great experience and we will be back again .Reviewed 2021 Aug 28
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1.9
Poor experience in everythingReviewed 2021 Aug 27
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9.2
Pros:Staff was efficient. Quick return of car.Cons:I had a hard time finding way out of parking area. I had a difficult time finding the dropoff area.Reviewed 2019 Sep 26
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6.0
Pros:The staff did exchange our car for us when we brought it back after a day because it had a piece of the window missing.Cons:Staff was incredibly slow at pick-up. Plus, when we switched out our car they didn't carry over our satellite navigation that we originally booked, but we didn't want to wait another hour to try and get them to switch it.Reviewed 2019 Sep 18
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4.0
Cons:First i waited 90 min. for the car. Then the car was dirty. Poor motor power. It costed also much more that í had expected. When booked it said 1635 EUR for 11 days, but í was charged 2.370 EUR. They came up with all kind of excuses. My friend rented from Europe car and hr Got much better serviReviewed 2019 Aug 09
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6.0
Cons:Everything fine until we got the bill after we got home. Was reserved for $414 USD but we were charged over $1,000 USD. So far no explanation and no refund.Reviewed 2019 Aug 08
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2.8
Pros:Nothing.Cons:Rental desk was absolute chaos. No one had a car ready for them, and waiting 45 minutes for reserved cars led to a lot of frustration. When our car finally arrived it had not been washed and had 1/2 tank of gas, but no one said this to us. Customer service was poor.Reviewed 2019 Jul 17
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8.0
Pros:Good price. Nice little (brand new) car. Friendly staff at pick-up (CDG airport) and drop-off (Gare de Lyon, Paris).Cons:Long wait to pick up car at Roissy CDG airport (over 45 minute wait before talking to an agent). Clearly not enough personnel at the counter.Reviewed 2019 Jul 02
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3.6
Pros:Even with reservation had to wait over 2.5 hrs to get a car. Manager made all kinds of promises that he failed to deliver on.Cons:Eurocar.Reviewed 2019 Jul 01
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4.4
Pros:Understaffed. They rented me a damaged car, and no one was there for the check-in.Cons:More staff!Reviewed 2019 Jun 30
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3.6
Pros:Literally nothing about the process or pickup, dropoff, or the car itself was good or what we had booked. Horrible experience all the way through.Cons:1) They could have had the actual car we reserved (clearly stated as a convertible), but that did not 2) When they learned they didn't have the car we reserved, the desk staff did absolutely NOTHING to help, saying it was up to us to call Budget help and deal with it. They were rudeReviewed 2019 May 29
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4.8
Pros:The car itself was fine. I appreciated the labeling on the fuel tank so people can know what fuel to put in the carCons:I didn’t like that I was quoted one price online then given an inflated amount when I showed up in person. The woman who handled my rental knew I didn’t speak or write French but had me signing and reviewing documents in French.Reviewed 2019 May 12
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