Guest reviews
Overall rating
7.8
Good
Based on 66 reviews
Cleanliness
8.4
Comfort
8.0
Pick-up/Drop-off
7.5
Value for money
7.5
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
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great experience
great price
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10.0
Pros: Staff was readily available and I was provided with a wonderful new car. They stuck to the price they had listen on their website.
Cons: They charge a hefty "kaution" which makes you pay an extra 100 euros that is returned after the service is finished and the car is returned.
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6.8
Cons: Car Ended up costing 4-times what was advertised.
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10.0
Pros: Drop off was super easy, fast
review from
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8.4
Pros: Car rental company was great and very helpful. KAYAK reservation was horrible!!! They reserved the wrong class of car for a false lower price!!! I will never use KAYAK again.
Cons: Be aware of KAYAK making wrong reservations to get your business. Never had this issue with competing websites. DO NOT USE THEM.
review from
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10.0
Pros: The person who helped me with the check in was excellent. One of the best i have ever dealt with. He know exactly what he was doing and was pleasant.
Cons: Nothing.
review from
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2.0
Cons: they didnt have a car for us, although the fact that we had a reservation. they told us things like "it's not your fault", "what do you want me to do". they told us to call the customer service for finding a solution but the customer service told us that we need to speak with the people in the store. because we already booked hotels in different places we had to find a car, a day after christmas day when all the companies are almost fully booked. it took us 4 hours until we found one, in a different company of course. don't order Budget/Avis (they work together) if you want agood experience.
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8.4
Good experience
Pros: Location at the train station/city center rather than having to go the airport. Fair value. Would rent again from Budget
Cons: Directions back to the actual train station were a bit sketchy. I lucked out after two wrong turns and did find the right street into the parking garage. Also, I didn't know, for too long, where the key drop-off was. Perhaps better briefing before leaving, or update the written map with the key drop.
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2.0
Cons: Estimated price was $530 , but i ended up paying $720. What?
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8.4
Pros: Pick-up and return was fast and organized.
Cons: The agent tried to upgrade the package. Insurance and travel fee.
review from
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7.6
Cons: Very difficult to find. Used an Uber to get there. It is in a parking garage, so there is no street address
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9.6
Pros: Convenient location, good rates, good vehicles. Person who worked with us was very helpful and efficient.
Cons: Drop off takes long because there is only one person in the office. We had to wait because he was busy with other customers, after that we went back to the garage to inspect the car, and back to the office to finalize paperwork. It took about 40 minutes. A couple of chairs for customers in the office would have been nice.
review from
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2.4
Bad bad very bad company
Cons: If you have a small scratch it will cost you 741 EUR ! Really iam not kidding! Second thing, thay will take the money thr times from your credit card ! I repeat three times! After that you have to do your calls al your days to try to get your money back and your mood and holiday go to hell!!
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Where can I find Budget car rentals in Vienna?
Top tips for renting a car from Budget in Vienna
- Economy rental cars from Budget in Vienna are around 40% cheaper than other car types, on average