6.0
Send the bill onlineReviewed 2023 Jul 15
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10.0
Nothing. All good.Reviewed 2022 Nov 20
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10.0
Easy pick-up and return. Free upgrade to a larger car. Car wasn't as clean as I would have liked, there was hair and pieces of food in the backseat and on the floor in the back which means that the car wasn't given a thorough cleaning.Reviewed 2022 Nov 14
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2.0
Budget offer was different from what kayak said. Did not rent because the offer was changedReviewed 2021 Nov 20
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8.0
Cons:Since only one agent to serve both Avis and Budget, it slows down the check in process.Reviewed 2019 Feb 18
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2.8
Pros:Nothing. They didn't give me the car I booked. They kept the nicer car for other potential bookings. When i asked for the car i booked they argued... "it shouldn't matter since your saving money" ya Two dollars! i brought the car back and they claimed i put a small crack in the headlight. I didnt!Cons:Terrible customer service. Scammers Rude and made fun of my accentReviewed 2019 Feb 01
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2.0
Cons:Instead of telling me when I booked the reservation that they were sold out at the airport I flew into. It booked my car reservation somewhere in Canada. I ended up using an Uber.Reviewed 2018 Oct 15
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6.8
Pros:friendly staff, closeness of the rental office to the vehicleCons:long wait due to staff shortage, wrong/no instructions on toll feesReviewed 2017 Aug 07
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2.0
MeanPros:NothingCons:I found out that the reservation was not st DTW, but rather at a smaller regional airport and, though on the phone the representative was very kind and transferred the reservation for no charge, at DTW the representative would not honor that and insisted on doubling the rate. So I left and rented from Thrifty.Reviewed 2017 Jul 25
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2.0
Pros:Tried to rent a car 10 times and was rejected saying price no longer available. Website is a. Mess! Need to fix your tech issues before any more customers are lost!!!!Reviewed 2017 Jul 16
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6.8
Check in process very poorPros:Received free vehicle upgradeCons:Stood in line for over an hour to pick up my carReviewed 2017 Jun 11
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3.6
Understaffed and 2 hour wait to pick up regardless of reservationPros:Ultimately, one customer service agent and the relative cost.Cons:Long wait. Uncoordinated lot staff and lacking a universal understanding of basic customer service.Reviewed 2017 May 29
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