Guest reviews
Overall rating
5.6
Okay
Based on 15 reviews
Cleanliness
6.1
Comfort
6.0
Pick-up/Drop-off
4.8
Value for money
5.7
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
0
3
0
3
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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8.0
Cons: Since only one agent to serve both Avis and Budget, it slows down the check in process.
review from
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2.8
Pros: Nothing. They didn't give me the car I booked. They kept the nicer car for other potential bookings. When i asked for the car i booked they argued... "it shouldn't matter since your saving money" ya Two dollars! i brought the car back and they claimed i put a small crack in the headlight. I didnt!
Cons: Terrible customer service. Scammers Rude and made fun of my accent
review from
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2.0
Cons: Instead of telling me when I booked the reservation that they were sold out at the airport I flew into. It booked my car reservation somewhere in Canada. I ended up using an Uber.
review from
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6.8
Pros: friendly staff, closeness of the rental office to the vehicle
Cons: long wait due to staff shortage, wrong/no instructions on toll fees
review from
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2.0
Mean
Pros: Nothing
Cons: I found out that the reservation was not st DTW, but rather at a smaller regional airport and, though on the phone the representative was very kind and transferred the reservation for no charge, at DTW the representative would not honor that and insisted on doubling the rate. So I left and rented from Thrifty.
review from
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2.0
Pros: Tried to rent a car 10 times and was rejected saying price no longer available. Website is a. Mess! Need to fix your tech issues before any more customers are lost!!!!
review from
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6.8
Check in process very poor
Pros: Received free vehicle upgrade
Cons: Stood in line for over an hour to pick up my car
review from
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3.6
Understaffed and 2 hour wait to pick up regardless of reservation
Pros: Ultimately, one customer service agent and the relative cost.
Cons: Long wait. Uncoordinated lot staff and lacking a universal understanding of basic customer service.
review from
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4.0
You get what you pay for
Pros: The price was low.
Cons: The car was cheaply made and uncomfortable.
review from