10.0 Excellent2019 Sep 13
Pros: Quick and professional service both in picking up and dropping off the car.
6.8 Good2019 Jul 10
Pros: Staff was friendly and efficient.Cons: I was charged for a scratch that was on the bottom of the front bumper and possibly already on the car prior to my renting it. It was so low that I had to bend over to see it.
7.6 Good2018 Oct 20
Quick exitPros: Quick exitCons: Took us 3 people to ask where to drop off the car. Not a simple system.
10.0 Excellent2018 Aug 04
First time renting in Scotland was a dream come true!Pros: Very friendly and helpful staff. Great car, just what we ordered. Mercedes aclass was nearly brand new! Put 900 miles driving in Scotland and saw lots of sites. Would not hesitate driving again in UK.Cons: Not a thing.
4.0 Okay2017 Nov 26
Ripped off again in Scotland.Cons: I was ripped off again. The second time this has happened to me in Glasgow, UK. At the end of the rental, I was charged for scratches on the wheel rim which I did not cause. All of the wheels had scrapes and scratches on them. The person checking me in only looked at ONE rim and pointed out several scratches which he said "looked new". They charged me GBP 120.00 for the scratches, and a GBP 55.00 fee for "damage processing". How ridiculous. I am going to contest these charges, because I did not drive up on curbs or otherwise damage this rim. I only parked in the hotel parking lot and at the COSTCO parking lot, both of which had parking slots and no curbs.
8.0 Excellent2017 Oct 09
Pros: The car itself was great.Cons: The site says the office is in the terminal. It was not. Just a Hirt walk. But still misleading. The wait to pick up the car was long. It cost way more than the original quote. And the directions for drop off were easily missed. I found it more by luck than by following the roadside directions.
8.0 Excellent2017 Jun 05
Pros: The Peugeot 308 handled well and was large enough to be comfortable for three people and luggage. We drove it around for two weeks in England and Scotland. The staff at the Glasgow airport were knowledgeable and friendly, though service was a little slow due to many customers.
6.8 Good2017 Apr 25
Pros: Customer service person was great - we found the staff to be incredibly pleasant. The car itself was great.Cons: The rental was MUCH more costly than what was advertised and the bill that came afterwards was very hard to understand. They press you to add insurance and then there are increased taxes and fees that you don't know about. The bill was about 25% more than we were expecting. Pretty frustrating... and expensive.
10.0 Excellent2017 Apr 22
Representative was very helpfulPros: Our flight was delayed, so they gave away our car. However, the person working there helped us get a nice car replacement.Cons: Our flight was delayed, so they gave away our car.
5.6 Okay2017 Apr 21
Didn't have car, extra feesPros: The first person I met seemed to want to be helpful (but she handed me over to another)Cons: They didn't even have the car we booked (7 person) on site, despit having booked it weeks in advance. They gave us a 5 person car, tried to tell us it was better than the one we booked and if we wanted the 7-seater we would have to come back to the airport at night and hopefully one would be ready. Then they added extra fees for "minimum required legal insurance", saying we were quoted the wrong amount because we booked on the US site (we have French drivers licenses). Disappointing.