2.0 Mediocre2022 May 18
I had a horrible experience. The first thing you need to know is that easirent is no where near the airport. All other major carriers are. It was about a ten minute wait for the van, then another 10 minutes to the location. The rental office is a sketchy trailer with a single person working the desk. I was third in line and waited 30 minutes, only to be told my car was given away. I will admit I was 45 minutes late to pick up the car. They gave me a choice to rent a manual, which I could not do. I then scrambled, found a car on Enterprise ($400 more), and had them drive me back to the airport. All told: I lost an hour plus, missed a distillery tour ($100), and had one of the most frustrating experiences while traveling. In sum, pay the extra money, go to a known carrier on the airport premises.
2.0 Mediocre2022 Apr 18
I was overcharged on the rental. Easirent did not release car to me until I paid more than the price I was quoted by Kayak (via Priceline). I am disputing this overcharge. Please contact me regarding how to get this refund. My email is Faith.Pettis@PacificaLawGroup.com
10.0 Excellent2022 Apr 16
Service was great, very friendly staff and quick check in and check out… wish they had a better car park as entering and exiting was very bunny and pothole filled… a larger sign would help location accuracy, and if the car park was paved then it would look much more inviting and appealing.
10.0 Excellent2022 Apr 11
Everything was great.
2.0 Mediocre2022 Apr 05
Cancelled due to price being effectively doubled when CDW insurance was to be applied. Also, zero help and flexibility on pick up time
8.0 Excellent2022 Apr 05
Liked- Used Easirent many times. They have never tried to extort or rob me. Avis/Budget are very bad for this. People are nice and polite. The process is straight forward. Pick-up/drop-off is quick and easy. Could have been better- The outside of the car had a lot of scratches but this was listed when we collected and they didn't try to get extra revenue when we dropped it off. Tyre level warning light on, couldn't reset even after putting air in. Interior was dirty, bought some cleaner and a cloth fixed that. The price was high, but this was due to my credit card expired so had to use my debit card. Credit card arrived 2 days into the rental :(
2.0 Mediocre2022 Apr 05
The car rental was was not completed. I booked through a third party broker Priceline via Kayak) and upon arrival at the Easirent depot in Glasgow was told that because I had booked through a third party, the booking would only be honoured if I took out additional insurance to reduce the collision damage waiver to £1500. As I have a separate "car insurance excess" policy this would not be necessary. The attendant at the desk then asked me to prove I had such a policy so I took out my phone and showed him the policy certificate which showed that the policy covered damages up to £50,000. He then told me that Easirent only accept policies that cover damages up to £60,000. I found this statement bizarre given that even without the additional payment he was demanding (which would have nearly doubled the original quoted cost of the car hire), I would only have been liable to the "non-insured" part of the car up to a maximum of £2500 which would have been taken from my credit card at the beginning of the rental period. As I was unwilling to agree to the extra payment I returned to the airport and the other car rental desks and made alternative arrangements. There is nothing in the T&Cs that state that this extra payment is Easirent policy but the attendant stated that there were. In retrospect I should have asked him to show them to me but by that point, and having observed the "up-selling" tactics that were being used on other customers ahead of me in the queue I had decided that it was probably best to use a more reputable car hire company than Easirent. My conclusion was that f they were going to be like that at the outset of the trip, what tricks would they pull upon the return of the car to gauge even more from the agreement. In short, on this evidence, I would not use Easirent again. Most of the car rental broker website show them to have the cheapest on-line quotes but the business model is one of up-selling add-ons to the customer upon arrival when most travelers are stressed and most likely to cave in to the pressure brought to bear by the person at the desk.
2.0 Mediocre2022 Apr 04
The Glasgow site is full of potholes. The exterior of the car was dirty. I was charged £30.00 more for the hire than my original invoice with no explanation. I will try not to use this company again.
10.0 Excellent2022 Apr 02
It's off airport property but the pick up and drop offs were on time and easy.
2.0 Mediocre2022 Mar 31
Took me nearly 2 hours to find the office. Was very disappointed to find out they wanted to block GBP1500 on my credit card and then charge additional GBP 150 for Collision damage waiver for a 1 week hire. The car was advertised at $300 when I booked it on line. This was not clear or advised when I booked the car on line. I did not take the car.