10.0 Excellent2021 Jul 24
I hope next time is as good
1.9 Horrible2021 Jul 20
Hi, My complaints are as follows: 1. When your own technician decided the car is not drivable and should be changed: you put me in danger and made me drive 48km in the opposite direction to my destination, Berlin. 2. 13.00 I did call you and nobody were able to to talk English to help me. 13.30, I was forced to get help of a friend to talk your language. I stopped in a parking place without access even to drinking water. Different people from your company called me few times and every time promised the help will arrive in 5-10 minutes. You technician arrived around 18.30. 3. You changed the car with an smaller car and after I drrived it, I discovered the AC is not working. PS. Complains are more, but I start with these 3 points now! Any answer from you should be in written and I’ll use them as the evidences! Regards Nick Pendari Berlin/ Germany
10.0 Excellent2020 Jan 02
Very friendly staff at the airport pick up location and very easy to drop off the car right at the terminal.
7.6 Good2019 Oct 01
Nice service, quick return, suitable location.I booked the car few weeks in advance (VW Caddy/commercial type) which I needed for moving to new apartment and transport some furniture and stuff. Unfortunately the car was not available and I got another (Ford Sharan).
6.4 Good2018 Dec 19
We were told when we arrived at Enterprise that Our reservation that we made on November 10 and confirmed on December 15 had been cancelled. They did find a very small car, not the VW Golf that we had reserved and charged us for insurance and roadside assistance that I told them that I did not want because my credit card covered us!!! I even refused to sign for the insurance but they still charged us!! Reserved price $113. New [rice $192. We had to be in Flensburg by 4:15 Pm so I didn't have time or any way to contact the booking company to see if they DID cancel and why!!!since they were closed in the US. I need a phone number for Enterprise to contact them.
2.0 Mediocre2017 Aug 28
Refused my reservation - illegal bait & switchHorrible, dishonest, illegal practice and serviceEnterprise refused to honor my reservation. They admitted to making a mistake and giving away my car. Then they offered me a different car for $20 more. Since we had travel from California and we needed to get to a wedding, we had no choice but to pay more even though online we found cheaper reservations with Enterprise.
7.2 Good2017 Jun 15
Very inflexibleCar was good, clean. Drop off dry quick and friendlyAbsolutely inflexible as to changing dates and drop off. This is unusual
2.0 Mediocre2017 Apr 27
We rented a car from EnterpriseEven though we book a specific car in advance and even called different locations asking them to make sure they have the car available, when we go there to pickup they told us that they don't have that type of car and then when we showed our confirmation then they said they gave the car away to someone else.We had to wait 4 hours so they the n at drivwr returns a car so we could get it, and even though we asked for another car they refused to have it to us saying that someone else might be coming for it. I will never rent from Enterprise ever again as they wasted my entire day for a car I rented in advance. Very bad service.
10.0 Excellent2017 Apr 06
Friendly and knowledgeable customer service employees, brand new car, rental office easy to find within the airport
10.0 Excellent2017 Jan 10
If in Hamburg, go to Enterprise on Borsteler ChausFirst and foremost, the staff at this location are excellent. Easy to converse with, personable, it's a warm feeling that greets you as you walk through the doors. The vehicles I have rented thus far are superb, always delivered clean and it's only a few minutes confirming details before I am on the road. Prices are exceptionally fair for the level of service and the vehicle type you will receive. I highly recommend anyone in Hamburg to visit this location when looking for an auto rental.Nothing, this place is superb.