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No wi-fi service Crew could not tell what ingredients were in the special food ordered Plane was held for 90 minutes upon arrival and the pilot and crew did allow passengers to use the restroom. Plane was not moving at all, and easily that could have been arranged. Choice on entertainment system is not very big.

My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!

Stuck on a plane for 6 hours due to a technical or mechanical issue.

Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience

Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class

The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.

All good! But sandwiches for breakfast need to be warm!!!!! Not cold!!! You do not want anything cold in your stomach in the morning!… think about it!

The flight was very bad, the food and the staff was very rude. My last time with them

Garbage airline at a premium price. Both ways was unable to purchase seats before checking. Called, messaged on Facebook, and emailed. All three times staff said I could, and gave me form responses on how to, despite providing screenshots/explaining beforehand showing I couldn't. At check-in both times they sat me and my wife separately, despite booking together. Both legs the USB port in my entertainment system was broken. Food is atrocious. Seats are old and uncomfortable, and struggle to adjust. Toilets were like portapotties at a concert.

Delay everywhere,5 hours,24 hours,missing all connection flights,terrible trip..

The crew was attentive. The food was delicious. The flight was smooth.

Absolutely the worst food I've ever had on any flight. Otherwise, the flight is OK - just your regular transatlantic economy. Condor should stop saving pennies on meals. They save a penny, lose a dollar.

The layover period at Frankfurt of one hour and forty minutes was not enough time to clear the two-hour line at passport control: we missed the flight to San Francisco. Condor did a good job rebooking us that same day, but our bags ended up in Los Angeles.

Very limited legroom in a 10 hour flight.very old plane.

The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.

My flight was canceled and even though I paid אם KAYAK you didn't even answer me and obviously didn't refund my money. I will never buy a ticket through you again.

Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection

Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.

Flying business class but the experience is of economy class

I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive

It was very good, good food good stuff, The toilets were a little stinky.

Lufthansa only flew me to Larnaca. I had to find my own way from there, and am out of pocket for a ticket and hotel expenses

No pillows provided. Chaotic boarding. No inflight entertainment. Flight arrived 25 minutes late.

Regular 3 across coach seats in “business” just empty middle seat

The boarding was a mess; I'm unclear why they can't organize it by boarding number.

No entertainment, no food or beverage included… Price like Lufthansa, “comfort and service” from Eurowings.

My luggage was lost and there’s no way to follow up and find out where it is located. Super frustrating.

Seating 4 hours without the possibility to recline the chair was very bad

You did not give me any refund or allow me to transfer my flight to another date when I couldn't take my flight. I lost 100% of our ticket price. I will never travel with you again unless you make good on refunding or allowing me to transfer the ticket cost to another Condor flight. I couldn't take my flight because we had a very sick cat who required surgery for a potentially fatal condition and who possibly had to be put down. The cat is a member of our family and we assessed we needed to be home, in part because we didn't want to leave our 2 children with the decision to put the cat down.

The flights & staffs were great. However, Frankfurt passport control was terrible: long line, unsupportive airport staff, I would have missed the flight to SFO had not my fellow travelers let me get to the head of the line. An hour and 40 min connection time is way too optimistic for getting into (out of) Schengen area. A 3 hour layover time would be safer but not without some stress.

Crew and seats were ok. Food was just simply terrible.

It was a short flight, maybe an hour long. Everything was handled great.

The flight was fine, only issue my friend had was how small the seats were, it's a 10 hour flight so it becomes a bit of an issue when you're sort of cramped.

Based on some reviews, my expectations were low. I must say, the experience in Premium Economy was terrific. Comfortable seat, food was good and service was consistently good. I would certainly consider Condor again.

Missed connection due to no fault of our own, rude staff across the board, nearly 4 hrs in line for Condor service desk to ‘rebook’. Paid $5000 just to be lucky enough to get home next day.. will never fly with condor again.

The worst experience with an airline in my 50 years of flying.

The flight left 1.5 hours late but there was no information about the delay. My business class cabinet had two small children who cried much of the trip. Service seemed rushed.

I didn't like breakfast, I prefer plain rolls with butter.

More legroom for me as a tall person. I shouldn’t have to be discriminated because of my height just like someone’s wheelchair does have to pay extra to be accommodated comfortably.

My flight was delayed and my second flight missed despite a three hour connection in Düsseldorf. My luggage was lost and it took three hours to recover which was actually unfortunately very much barely possible. I needed to rebook a flight that was three times the original cost of the original flight which now I need to go back and recover from the airline. Terrible experience,

Easy checkin, fast luggage drop off, quick boarding, early take off and arrival. The perfect flight! Thanks

Nice to have reclining seats for a change and great to have internet access

Tivat airport really needs to up its game W Eurowings needs to provide support at luggage collection

Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.

No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport

Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet

Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.

No cancellations but one flight delayed due to arrival airport industrial action. Comfortable