Guest reviews
Overall rating
7.7
Good
Based on 29 reviews
Cleanliness
8.0
Comfort
7.7
Pick-up/Drop-off
7.7
Value for money
7.6
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
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3
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Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
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airport location
quick and easy
picked up the car
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10.0
Pros: Very friendly staff at the airport pick up location and very easy to drop off the car right at the terminal.
review from
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7.6
Pros: Nice service, quick return, suitable location.
Cons: I booked the car few weeks in advance (VW Caddy/commercial type) which I needed for moving to new apartment and transport some furniture and stuff. Unfortunately the car was not available and I got another (Ford Sharan).
review from
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6.4
Cons: We were told when we arrived at Enterprise that Our reservation that we made on November 10 and confirmed on December 15 had been cancelled. They did find a very small car, not the VW Golf that we had reserved and charged us for insurance and roadside assistance that I told them that I did not want because my credit card covered us!!! I even refused to sign for the insurance but they still charged us!! Reserved price $113. New [rice $192. We had to be in Flensburg by 4:15 Pm so I didn't have time or any way to contact the booking company to see if they DID cancel and why!!!since they were closed in the US. I need a phone number for Enterprise to contact them.
review from
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2.0
Refused my reservation - illegal bait & switch
Pros: Horrible, dishonest, illegal practice and service
Cons: Enterprise refused to honor my reservation. They admitted to making a mistake and giving away my car. Then they offered me a different car for $20 more. Since we had travel from California and we needed to get to a wedding, we had no choice but to pay more even though online we found cheaper reservations with Enterprise.
review from
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7.2
Very inflexible
Pros: Car was good, clean. Drop off dry quick and friendly
Cons: Absolutely inflexible as to changing dates and drop off. This is unusual
review from
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2.0
We rented a car from Enterprise
Pros: Even though we book a specific car in advance and even called different locations asking them to make sure they have the car available, when we go there to pickup they told us that they don't have that type of car and then when we showed our confirmation then they said they gave the car away to someone else.
Cons: We had to wait 4 hours so they the n at drivwr returns a car so we could get it, and even though we asked for another car they refused to have it to us saying that someone else might be coming for it. I will never rent from Enterprise ever again as they wasted my entire day for a car I rented in advance. Very bad service.
review from
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10.0
Pros: Friendly and knowledgeable customer service employees, brand new car, rental office easy to find within the airport
review from
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10.0
If in Hamburg, go to Enterprise on Borsteler Chaus
Pros: First and foremost, the staff at this location are excellent. Easy to converse with, personable, it's a warm feeling that greets you as you walk through the doors. The vehicles I have rented thus far are superb, always delivered clean and it's only a few minutes confirming details before I am on the road. Prices are exceptionally fair for the level of service and the vehicle type you will receive. I highly recommend anyone in Hamburg to visit this location when looking for an auto rental.
Cons: Nothing, this place is superb.
review from
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9.2
Barely a hiccough
Pros: The staff was lovely, despite the late hour, helpful, and pleasant. Any issues were resolved [and apologized for] and they were few to begin with. The car itself was excellent, and performed well for the most part, which is good as we put rather a lot of mileage on it.
Cons: We were a bit blindsided by having to add insurance. The gentleman at the desk was very friendly and helpful, but I'm a bit peeved that there was absolutely nothing on the website noting that it's mandatory to have something so we could have gotten a rider on our own insurance for the duration. I'm also not... entirely certain the 'upgrade' to a larger vehicle with automatic transmission was helpful as it made parking more difficult to find and lowered our fuel efficiency. I will also never get used to the engine turning itself off when we came to a stop. It was disconcerting and I didn't like it at all.
review from
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9.2
Simple, Easy Rental.
Pros: Car was fairly new, and ran well. Pickup and drop off were easy.
Cons: The car lacked many ordinary conveniences. No automatic headlights, manual everything.
review from
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8.8
Cons: Prepaid Allianz insurance through KAYAK was not readily accepted because I only brought the cover sheet. Luckily Allianz was able to email the whole 12 page contract to the Enterprise desk while I was waiting. W/o Internet at German airport at 8 am nothing is easy.
review from
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2.0
Cons: The rental company did not recognize the insurance acquired through the website ,I had to pay twice as expensive, and you can send your cancellation insurance just call and do not have time to do so.
review from
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Top tips for renting a car from Enterprise in Hamburg
- Economy rental cars from Enterprise in Hamburg are around 42% cheaper than other car types, on average