1.9 Horrible2021 Sep 27
Reserved a car at Pensacola airport but sent to another location- $20 Uber each way plus a waste of 2 hours waiting for a clean car. Previous people had smoked in car so they cleaned it with a chlorine, which made us both nauseous and with headache. All in all, very disappointed with kayak and hertz. I felt bad for workers because it wasn’t their fault yet they were placed in a bad situation. Won’t be using either of you if I can help it
10.0 Excellent2021 Sep 18
Tiffany Davenport handled the transaction in a very professional manner. Excellent customer service. Thank you for a job well done!
10.0 Excellent2021 Sep 15
3.9 Mediocre2021 Aug 25
The car had issues, loud clanging noises, gas tank was empty. The staff was very friendly and helpful, but car was very subpar !!! For over a Hundred dollars per day , I WON’T use Hertz again!!!! Very, Very Disappointed ! Won’t use Kayak again , found out when I picked up car that the insurance from Kayak’s website wasn’t covering an accident but I would have to negotiate separately from Hertz. Very deceptive without explanation on the website!!!!
1.9 Horrible2021 Aug 22
We found out after we came into the airport that I had accidentially rented from the wrong location. Our flight arrived at 4:30 & the place I rented from had already closed at noon. The airport location that I had intended to rent from said they could not help us that we would have to call Kayak. I tried to call Kayak & their customer service was closed as well. Luckily there were other rental car options in the airport so we just went else where.
10.0 Excellent2021 Aug 01
The van was returned on Tuesday instead of Friday. Weather was too hot for us in our 70 years old to enjoy better. Van return was clean and we did a video of it in and out. We used key drop that night and did a video of key being returned. Shouldn’t I get a return of 4 days on the daily rent applied back to my American Express? My phone number in Pensacola is 850-206-3592 if it is needed.
10.0 Excellent2021 Jul 12
I left my iPhone in the car and when I returned to get it, they had already moved it. I told the attendant what happened and he sent some one to go check the back seat and with in 2 minutes I have my phone back. I so much appreciated that
10.0 Excellent2021 Jul 11
4.0 Okay2021 Jun 21
The car we ended up renting was very good.The car we originally rented was not clean when we got there, so we had to pay for an upgrade to get a clean one after flying to get there. The location is not very friendly for people travelling. They were not clear about the return (drop off system).
2.0 Mediocre2021 Jun 20
Crystal Black was excellent! The day we arrived at the north location that I DID NOT book she was a pro. She was transparent, efficient and kind. Me and four other traveler were shocked we were sent to this location. The car I paid for - a 7 car passenger was not available. Instead I got a 5. Crystal tried so hard to help me with credits but the system wouldn’t allow. Crystal was awesome, please be sure she knows. The rest of my experience was poor. Her two co workers got up and went on break while a lobby full of upset travelers waited for carsfor over an hour after being sent from airport 15 minutes away. And the office was closing shortly! One guy only was there to clean.I tried off and on for hours to speak to someone to refund the difference from full to mid size and to return to airport. I booked from the airport. All I got was scripted off shore who kept repeating by accepting the mid size car at the offsite location I accepted to pay the same as if full size. He kept repeating I signed for it. So they had me over a barrel and then pulled a bait and switch. Never again will I rent from Hertz. This is strike two.