Book Hertz car rentals in Pensacola

Reviews for Hertz in Pensacola

Recent reviews

Traveler rating

Excellent

43

Good

16

Okay

16

Mediocre

44

Poor

2

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pick up the carfriendly staff

car was cleanpick up and drop

car availablecustomer service

rented a cargreat experience

wrong locationnever rent

location was closedcredit card

10.0

The staff at the location was the friendliest and most hospitable group. And we really couldn’t beat the deal we received. Great price.Reviewed 2022 Aug 09

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10.0

Off site from airport, but great customer service! Easy!Reviewed 2022 Aug 08

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4.0

I thought pick up at airport but not so after waiting in line 45 minutes I was informed off airport and I arrived 15 minutes late and they were closed leaving me strandedReviewed 2022 Aug 06

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6.0

Online reservations are no guarantee that Hertz has cars available for pick up. There were no cars ready for us when we arrived. We had to wait for a return.Reviewed 2022 Jul 29

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2.0

Making my reservation I was very happy with how easy the process was, when I arrived at the location there was no car waiting for me and the young woman behind the counter did not cancel my reservation or offer me another vehicle or another location she just sent me away, when I called to cancel my reservation myself I was told that I should have been offered a different location that did have a vehicle available at the very least, the young woman behind the counter was too interested in talking to her personal friend and wouldn't even let me approach the counter before sending me out, it was very inconvenient to have to call two separate places to cancel the car and then to cancel the insurance for the car and then find another rental company last minute after they did not honor my reservation.Reviewed 2022 Jul 27

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10.0

Cannot complain about anything... Pick up was easy, the managers special turned out to be a Volkswagen Tiguan which was like new and the drive was excellent. Drop off was also simple. Thanks again for a great service ! HayleyReviewed 2022 Jul 13

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6.0

Hertz charges quadruple prices for airport location than for their Location on Pensacola Blvd. just a $12 Uber ride away from the Pensacola Airport. Darius the manager is INCREDIBLY PERSONABLE AND PROFESSIONAL. We rented 2 vehicles for our family trip and one had defect in the under carriage of wife’s vehicle that caused (when we near our destination) an horrific vibration that frightened my 4 year old grandson. If you get a ticket or are illegally towed CORPORATE HERTZ WILL SCREW YOU! I am so mad at HERTZ I’m giving you my email. I’m an UTJD ‘77. Chuck@Noteboom.comReviewed 2022 Jun 29

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4.0

The vehicle and hertz staff were all good. The location to pick up was terrible. There was no way to get there from the airport without a taxi service which costs an additional 50 dollars. The hertz vehicle rental in the airport was totally unwilling to assist and basically said tough luck, get a cab! I will never go this route again and go through a different service altogether to find my rentals. This was not explained well enough if at all that I can recall.Reviewed 2022 Jun 22

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10.0

Great deal Great service I’ll be back!!!Reviewed 2022 May 25

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10.0

I normally rent by best price so I get a variety of different rental car companies. I was extremely impressed with my interaction with Hertz. From the front counter to drop off, all the staff were engaging, professional, and courteous. Front counter person was in training but when a couple questions required help, his peers immediately paused to help him keep things moving along. The person I met when returning the car was friendly and helpful. None of the staff came across as just doing a job, but more engaging with the customer positively. Very nice experience.Reviewed 2022 Mar 13

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2.0

It was almost impossible to cancel the reservation. First you are advised to call, then you are told you cannot speak to anyone. Then the website was difficult to use to cancel. Then I get assessed a cancellation fee. Outrageous!Reviewed 2022 Feb 08

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10.0

The customer service reps were over-the-top helpful ready to do whatever it took to make certain that my rental was right. They even took pictures of the vehicle that I pointed out as areas of concern. Great job!Reviewed 2022 Jan 06

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• What is the most popular rental car from Hertz in Pensacola?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Pensacola.

• How many car rental locations does Hertz have in Pensacola?

  Hertz has 3 rental locations in Pensacola. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Pensacola airport (PNS)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Pensacola airport (PNS)?

  Yes