Book Hertz car rentals in Pensacola

Reviews for Hertz in Pensacola

Recent reviews

Traveler rating

Wonderful

25

Very good

2

Good

0

Okay

4

Fair

0

Mediocre

0

Poor

27

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pick up and drop

2.0

I was never made aware that the rental site was not at the airport, so I had to pay extra for an Uber to pick up my car. Unacceptable!!!Reviewed 2023 Nov 13

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4.0

The vehicle and hertz staff were all good. The location to pick up was terrible. There was no way to get there from the airport without a taxi service which costs an additional 50 dollars. The hertz vehicle rental in the airport was totally unwilling to assist and basically said tough luck, get a cab! I will never go this route again and go through a different service altogether to find my rentals. This was not explained well enough if at all that I can recall.Reviewed 2022 Jun 22

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10.0

The customer service reps were over-the-top helpful ready to do whatever it took to make certain that my rental was right. They even took pictures of the vehicle that I pointed out as areas of concern. Great job!Reviewed 2022 Jan 06

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2.0

I somehow accidentally selected an off- airport location and neither the desk at the airport, nor the off premise site were any help in trying to correct the situation. Because I had prepaid, all they did was apologize and send me on my way. The airport was 4 miles away, and they told me it would be an extra $150 if I wanted to drop it off there instead. This resulted in a lot of trouble with an early morning departure and a lot of extra money with 2 extra taxi rides. HORRIBLE customer service. If I select a company because they have a reputable name, I expect more than that.Reviewed 2021 Nov 13

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6.0

My flight changed so I got there earlier. They didn't have the car I'd asked for, so had to pay a lot of upgrades, including an extra day because I was 2 hours early. Check in was very slow because salesman spent time trying to upgrade everyone in line. Other than that they were perfectReviewed 2021 Oct 19

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10.0

Pros:The staff were awesome and the car was great, very helpful with a car seat and also with drop off.Cons:The only hindrance was that the actual rental building was away from the airport, so we had to Uber to and from the airport.Reviewed 2021 May 31

review from

2.0

Pros:Nothing.Cons:They had no cars. They rented a package delivery van to a family. I was turned away with no solution offered. I had made my reservation more than 2 weeks out. Had to cancel and pay a premium at the airport through a different rental agency.Reviewed 2021 May 31

review from

2.0

Pros:I’m not sure where to start to explain how horrific of a process this was. I booked my rental car through Kayak online, but spoke to someone over the phone before doing so to make sure the location was Pensacola International Airport. I was advised the location I had booked was indeed the airport location. I wait in line for over an hour at the airport location to be told my booking has been moved to an offsite location. (Staff at the airport location was super nice and helpful) He advised since I had prepaid there was nothing he could do unless I wanted to cancel my entire reservation, but they didn’t have any available cars at the time. I asked if there was a shuttle service to take us to the other location and he advised “no” we would have to catch a cab or call for an Uber or Lyft. So now because my reservation was moved without my knowledge I am having to pay a $30 cab ride for four miles. Now that my party has finally arrived at the off site location I get in line again. There are only two staff members working the front desk, Tiffany and Janelle. Janelle was friendly and welcomed everyone waiting in line and advised they would be with us shortly. Everything was ok at this point. After waiting 45 minutes and not moving in line at all customers are starting to get irritated. The reason for this is not because waiting for so long it was because of the customer service of Tiffany. All Tiffany could talk about in front of all the customers waiting in the lobby was how she wanted a break and was hungry (this went on and on). After finishing with one customer (the only one so far in 45 minutes) Tiffany gets up and starts yelling at Janelle to stop helping customer and go take her break because she can’t take one until Janelle gets back. Please consider this was not in the back or to the side this was in front of everyone in the lobby were everyone could hear and in front of the customers Janelle was still trying to assist at the time. Janelle respectfully in a low calm voice told Tiffany all the people are needing to be helped and are starting to get upset I can’t take a break right now. Tiffany stated “I don’t care. Im hungry and haven’t ate all day. I bet these people have eatin! They can wait!” She was wrong the three customers around me said actually no I haven’t ate today I couldn’t believe what I was hearing. I have worked in customer service my whole life and would NEVER speak like that in front of customers. The male next to me told me im texting my wife right now who is outside to go get this lady something to f**king eat so she will help someone. Once Janelle was done with the customer she was assisting at the time she told Tiffany she wasn’t going to take a break and instead go outside and assist with cleaning cars since that was another two hour wait once you actually got checked in. Tiffany continued to complain how hungry she was and was rude to customers. It’s now been two hours and I am finally checked in to be told they have no cars ready. Please be advised I booked my pickup time to be 1300 hours (1PM) and its now 1445 (2:45PM). I asked if they had any vehicles ready because I needed to be at my location at 1530 (3:30PM) Tiffany stated a Ford Mustang was ready, but then 10 minutes later came back and stated “nope, it’s not ready”. Tiffany was completely rude the entire transaction and kept getting up and walking behind a closed door for a few seconds and returning. She was unable to answer any questions about vehicles on location. But when I did ask why my booking go switched from the airport she stated “they do that when they are low on vehicles but make you find your own transportation” At this point it’s now 1600 hours (4PM) and I still have not received a vehicle. At 1615 hours (4:15PM) Janelle brings around a vehicle and advises me a back panel is missing but they just sprayed it with water and not much got in it. I did a walk around of the vehicle and found multiple scratches, dents and damage to the vehicle, but was already late and needed to get on the road so took the vehicle. Be advised three other people traveling with me booked a car through Hertz/ Kayak and did not have a good experience. On Saturday we all called to try and get our drop off location changed to the airport. Two people were able to get the location changed no problem. When I spoke to customer service on the phone she advised I was not able to change my location and would have to drop the car off at the airport off site location, but could not give me a reasoning to why. I advised two other people in my party just switched and had no issues. At this point I asked if I could speak to a supervisor and was told no she was busy. I told her I could hold and wait to speak with her. She put me on hold, came back and advised she was in a meeting and not available and hung up on me before I could ask anything else. Now its Sunday and im stressing about how im going to find a ride from the off site location backCons:Cont. from above: Now its Sunday and im stressing about how im going to find a ride from the off site location back to the airport with as much trouble as I had finding a ride from the airport to the Hertz location. I finally find a ride that cost me another $30 and am up to an additional $60 for the whole trip. I am beyond disappointed with the service of this Hertz location and overall service from everyone involved. My family and I travel a lot and at this point I will never book through KAYAK or Hertz again! Tiffany’s customer service was by far the worst I have ever experience. Please feel free to reach out to me with any questions you may have. Kandice Ellis Kandice.ellis@yahoo.comReviewed 2021 May 25

review from

2.0

Pros:Nothing. Our car was not available for us, even after paying in advance. We were stranded without a car on our vacation. Had to find Uber or Lyft. Very disappointed.Cons:Could have had my car for me.Reviewed 2021 May 23

review from

2.0

Cons:There was no car even though we pre-paid. Had to go with another company.Reviewed 2021 May 22

review from

2.0

Pros:NothingCons:Our reservation was for 5pm. I had found out that they started closing at 5pm. I had attempted calling them several times after our flight landed from 4:30-5. When we arrived at the rental car location they wouldn’t rent us the car because, “they already clocked out.” We had tickets to universal studios. We also had a hotel that we had to pay for and didn’t get to use. I will NEVER give them business again.Reviewed 2021 May 22

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10.0

Pros:EverythingCons:The Mustang convertible was excellent only way to make it better would have been to stay longerReviewed 2021 May 14

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• What is the most popular rental car from Hertz in Pensacola?

  Standard (Volkswagen Passat or similar) is the most frequently booked rental car type from Hertz in Pensacola.

• How many car rental locations does Hertz have in Pensacola?

  Hertz has 3 rental locations in Pensacola. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Pensacola airport (PNS)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Pensacola airport (PNS)?

  Yes