Cons: Both pick up and drop off were slow. The staff was great but there were too many customers for the single staff member.
Pros: Fast check out.
Pros: The size of the vehicle was just as described and worked well for our needs.
Cons: The car smelled strongly of smoke. Additionally, the car had clearly been in an accident ... and drove like it.
Cons: Pick up staff at hertz counter not that pleasant or gave a damn.
Cons: car was dirty - had been smoked in and it had a warning light that stayed on all the time...
Pros: We couldn’t figure out where to drop off the vehicle in turn we waisted a lot of the gas fuel we had already added to the gas. I was force to pay the 10 dollar for ever tank of fuel. I tried calling different number and no no I mean no one was able to provide me with information beyond the address for dropping off the vehicle worst experience ever?
Cons: The pick up and drop was a little confusing. The Hertz counter is handling the Dollar rentals even though there is also a Dollar counter. At drop off, there was no attendant in the garage, only a sign telling me to take my rental agreement and key to the Hertz counter. I almost missed the sign due to other signage saying to use the drop box. The vehicle itself was very clean, fuel efficient and served it's purpose. The Hertz employees were friendly and helpful once I figured out that they were supposed to assist.
Pros: The agent at the counter was very nice and efficient. The attendant at the garage was very nice and pleasant. The return process was simple along with the 3rd attendant was also very courteous and welcoming.
Pros: Convenient, everything went quickly, pickup and return.
Easy to rent a car
Pros: Customer service was on point. Cars are nice and clean.
Pros: Excellent customer service in PNS.
Cons: Car had minor body issues - multiple scratches, windshield pits, door dents & air-dam damage. There was no attendant in the car area, so had to note the damage & return to the rental counter to report the condition of the car. Also, the driver side windshield wiper very much needed to be replaced. Windshield needed cleaning on the inside.
Bald tires and rain
Cons: The rental had bald tires to the point of dangerous when it rained
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Dollar in Pensacola.
Dollar has 1 rental location in Pensacola. Take a look at our Dollar rental location map to find the best rental cars near you.