Book Enterprise car rentals in Pensacola

Pros: We waited in line for two hours. Understaffed. Cars unavailable. Had to go to another company and pay more since it was last minute.

Cons: Horrible experience. I don't want to start my vacation with a two hour wait in the line for a rental car only to leave without a rental car!!

Pros: There was nobody nor instructions on what to do when dropping off. I need a receipt, etc...nothing.

Cons: Very clear instructions on how to pick up and drop off to unattended desk. A placard saying go to Partner desk is NOT sufficient.

Pros: The lady that helped us Mia was excellent. She “upgraded” us to a Nissan Kick.

Cons: We waited in line at the airport for almost 1 1/2 hours. Our upgrade smelled of cigarettes and we had to pull over in the interstate because the hood wasn’t latched!!!! Could have been very bad if my husband hadn’t noticed it!!

Cons: They didn't have the vehicle I reserved so I ended up NOT renting from them.

Pros: Nothing.

Cons: This was awful They didn’t have a car that would fit my family. We had there 2 hours of our vacation. I rented a car that would fit 6 so all they had was a truck. We got in and it smelled terrible with cigarettes and my 6 and 17 year both have asthma. I called corporate office and they arrange for enterprise Destin to contact me with a different vehicle. Such a disappointment because they finally reached out to us when we was dropping off truck 7 days after renting. We wasn’t able to use truck to do the things we wanted because of smoke smell. The tail gate also fell of when we first got it. They didn’t have anything else and the price had changed with other companies so we was stuck with that for a week. I feel we should be entitled to a refund. This was awful a really messed up our vacation plan. My child health was put at risk by the company lack of care about customers.

Pros: not much at the pickup location, the drop off was great.

Cons: The staff was ok, considering the times we are in, but they could not find my reservation, by my name or by my reservation number. I constantly had to move out of the way as they helped other people till a manager came over to help with our rental. Others had bookings from 3rd parties and was no problem, but for some reason it took extra time and a manager to find ours.