Cons: Everything went smoothly
Pros: We waited in line for two hours. Understaffed. Cars unavailable. Had to go to another company and pay more since it was last minute.
Cons: Horrible experience. I don't want to start my vacation with a two hour wait in the line for a rental car only to leave without a rental car!!
Pros: Rental building was offsite so was MOST grateful they were busy enough to still be open after 5:00pm when I arrived.
Pros: There was nobody nor instructions on what to do when dropping off. I need a receipt, etc...nothing.
Cons: Very clear instructions on how to pick up and drop off to unattended desk. A placard saying go to Partner desk is NOT sufficient.
Cons: Pick up took FOREVER because there was a line of 4 people and only one employee at the counter. 3 of the four of us were in the same group and we didn't have all three cars for an hour. That's ridiculous.
Cons: Checking n to get the car kinda sucked. There was one counter person working and he could only process one rental about every 6 minutes. With 6 people in front of me...you can do the math.
Cons: Loved the GMC. Want to buy one. Great ride
Pros: The lady that helped us Mia was excellent. She “upgraded” us to a Nissan Kick.
Cons: We waited in line at the airport for almost 1 1/2 hours. Our upgrade smelled of cigarettes and we had to pull over in the interstate because the hood wasn’t latched!!!! Could have been very bad if my husband hadn’t noticed it!!
Pros: Yes and yes
Cons: The car had been smoked in buy a previous driver and it smelled very bad all week
Cons: They didn't have the vehicle I reserved so I ended up NOT renting from them.
Cons: This was awful They didn’t have a car that would fit my family. We had there 2 hours of our vacation. I rented a car that would fit 6 so all they had was a truck. We got in and it smelled terrible with cigarettes and my 6 and 17 year both have asthma. I called corporate office and they arrange for enterprise Destin to contact me with a different vehicle. Such a disappointment because they finally reached out to us when we was dropping off truck 7 days after renting. We wasn’t able to use truck to do the things we wanted because of smoke smell. The tail gate also fell of when we first got it. They didn’t have anything else and the price had changed with other companies so we was stuck with that for a week. I feel we should be entitled to a refund. This was awful a really messed up our vacation plan. My child health was put at risk by the company lack of care about customers.
Pros: not much at the pickup location, the drop off was great.
Cons: The staff was ok, considering the times we are in, but they could not find my reservation, by my name or by my reservation number. I constantly had to move out of the way as they helped other people till a manager came over to help with our rental. Others had bookings from 3rd parties and was no problem, but for some reason it took extra time and a manager to find ours.
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Enterprise in Pensacola.
Enterprise has 7 rental locations in Pensacola. Take a look at our Enterprise rental location map to find the best rental cars near you.