5.6 Okay2017 Jul 24
The car worked, and clearly the employees tryPros: The employees were kind, resourceful and worked hard. The car started, stopped and turned as expected.Cons: The location stinks-be sure to plan on the time it takes to get there from SFO. The building is hot and dour-I feel for the employees! The car was not clean. I would pay extra to get a car at the SFO rental center next time.
8.4 Excellent2017 Jul 12
The price speaksPros: It was cheap and the car was in very good condition.Cons: The rental location is not anywhere near the airport. Shuttles suck, use an uber.
6.4 Good2017 Jul 11
slow to get the carPros: Shuttle was waiting for us at the airportCons: the pick-up was slow. No one accompanied me to the car to do the detailed check.
4.4 Okay2017 Jun 12
Poor shuttle pick up from airportCons: It should be clearly noted on the vendor website that this is an OFF SITE airport pick up. We waited 30 minutes for a shuttle pick up that fits 6 person max in a poorly maintained van. Additional customers were left behind for another 30 minutes for later pickup. The EZ rental car in other airport locations outside of San Francisco were unlike this branch in its service, location and overall appeal. We were deeply disappointed with our rental service at the San Francisco EZ Rental car. We would rather pay a bit more for a more convenient airport location and more piedessional service the next time we're in San Francisco.
2.0 Mediocre2017 May 11
No refund of depositPros: The car was fineCons: I paid during pick up and extra 200 dollars as deposit, until today I didn't receive that amount and they never replied to my email messages.
5.6 Okay2017 Apr 23
Pros: A comfortable late model carCons: The pickup drop off required almost 2 hours since the location is another 5-8 miles from where other rental car companies are located. And once at facility there are only 2 agents who take care of a long line. They push upgrades like the tolls for the bridge without explaining alternatives. You can pay cash everywhere and do online payment for Golden Gate Bridge. So avoid the prepayment if you are not crossing the bridge several times a day.
4.4 Okay2017 Apr 16
Didn't have the car we reservedPros: They tried to make it right, they offered us a vehicle that would seat all 6 of us, but the cargo capacity was not sufficient. They were friendly, but in the end that's not helping us get on the road.Cons: Reserved a minivan and it was not available. We were not notified so we spent a couple extra hours getting to another rental place. Their location was pretty far from the airport. I am sure this saves them overhead, but the shuttle ride ate into the whole ordeal.
6.0 Good2017 Jan 18
OkPros: Price was very cheapCons: It was like 20 minutes away from the airport. Cars were not always clean. Had to wait a long time in line.
2.0 Mediocre2017 Jan 04
Worst car company in the world!Pros: The car was cheaper than anywhere else. Now I know why. I got a car with almost 50k miles on the clock, it was a wreck and was filthy. I hired my car for 3 weeks, so when I went back and asked for another one, it was refused. The worst thing if all was that the windshield had never been throughly cleaned, nor the wipers ever replaced, so everything it rained, I was blind driving! I tried to replace the wipers, but no Autoshop carried them. I had to throughly clean the windshield and wipers daily as there were several snow storms and I couldn't drive blind. I bought rain x to help me, but this car was dangerous. Also, the engine made rattling noises like it was running on no oil, and the gearbox had a mind of its own. To add insult to injury, when I went to return the car, there guys had moved yards! No effort to tell me when I picked up the rental, nor to phone or email. I was gobsmacked! Never, never rent from here, this is known as Ez rent a car, Advantage rent a car and Europcar. Walking is a better option!
8.0 Excellent2016 Dec 21
Overall it was goodPros: Service was good and car was clean. The only thing i did not like about this place is the milage limit policy they have in place for local residents. The limit is 150 miles per day. I only needed it to go to and from work while my car was in the shop so it wasnt a big deal but now i know not to rent here for my next so cal trip.