Guest reviews
Overall rating
7.2
Good
Based on 27 reviews
Cleanliness
7.7
Comfort
7.6
Pick-up/Drop-off
6.4
Value for money
7.2
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
5
4
3
2
2
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2.0
Pros: n/a
Cons: There were no cars available even though I booked in advance
review from
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4.4
Pros: The rental car was in good condition and the airport shuttle was fast.
Cons: There is no way to drop off a car after hours and they do not explain or advertise this. No key dropbox or anything. The parking lot is locked and inaccessible between 10:30pm and 6am. Also, the phone numbers inside the rental agreement with Payless written clearly on the front direct you to the Budget renal company, who can't help you at all.
review from
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2.0
Pros: I was not able to get this car.
Cons: I am unable to give a proper review because the rental company closed at 12:00 midnight and my delayed flight got in at 1:30 AM, because it was a hot deal, I couldn't get any refund, I wish there were a policy to help mitigate these situations.
review from
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7.2
Pros: Midel
Cons: More clean, more model choices
review from
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8.8
Pros: Drop off sucked. It would be much better if we were dropped off at terminals instead of the rental center. We the. Had to lug everything on the tram and then to the terminal. This will keep me from using Payless again unfortunately.
Cons: Drop off at terminals.
review from
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7.6
Cons: There were extra fees that were not reflected in the price quoted on Kayak. You need to take a shuttle to get to the site. It was easy but adds some time.
review from
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6.0
Pros: No problem with the staff, they were all helpful and the process was quick
Cons: Car could have been cleaner
review from
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9.6
Cons: Car could have been cleaner, but was fine.
review from
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9.6
Cons: Called for shuttle bus pickup and no one answered my phone call
review from
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4.0
Cons: The rental spot is NOT at the airport (unlike what was advertised) but they still charge airport fees (around $20). I was hung up on twice trying to get “courtesy” shuttle. Long lines—should have cancelled and rented from one of the actual airport rentals spots. Will not be renting from them again.
review from
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3.6
Pros: There was a rental car when I arrived
Cons: The staff was all rude and lazy. Seemed bothered that we were there. The pickup and dropoff process was much more difficult than any other rental company we have used. On top of that, the location is only accessible after taking the Air Train to the airport rental car building and then another...
review from
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9.6
Pros: The staff was very friendly, shuttle drivers were very nice.
Cons: the only thing was it was far from the airport, but they accomodated us very nicely. I just needed to allow extra time
review from
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Top tips for renting a car from Payless in South San Francisco
- Standard rental cars from Payless in South San Francisco are around 28% cheaper than other car types, on average
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Does Payless offer shuttle or airport pick-up services from San Francisco airport (SFO)?
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