Pros: One of the agents working was very professional, but overall our experience was poor.
Cons: While technically the location was near the airport, it is not on site as advertised. It's about two miles away, which you'd never know because you have to allow between one and two hours to get to their rental office from the airport as there is only one shuttle. The office is in a terrible neighborhood, the facility is dirty, and the customer service was overall mediocre. Our car hadn't been cleaned, but they had no other vehicle for us and since we'd been waiting nearly three hours to get this car, we took what we could. The tire pressure was low, there was dirt on the floors and ceiling, and smeared blood on the driver seat upholstery. Our return flight was cancelled which resulted in us having to fly out of Sacramento, and when we looked up the location of the EZ return facility at the Sacramento airport, we couldn't find it - apparently they closed their desk there and never told anyone. Thankful for the manager of Enterprise who was able to handle the situation for us so that we didn't miss our flight. This was a comically poor experience - save yourself the hassle and try not to even think about this company's existence while looking for rental cars.
Cons: Poor service during pick up. Short staffed, only one person at the front desk. Car was a little beat up for the value
Pros: Worst experience. Avoid at all costs. Not worth the minimal discount. And it is NOT at SFO...when they say off-site they mean miles away via the highway. Added a full 90 minutes to get me on my way.
Pros: Nice car.
Cons: The customer service. Also. The car said unlimited miles and it turned out that it had a mileage cap and a mirage fee.
Pros: Cheap price
Cons: Honesty and direct answers to questions about billing, faster pick up and drop off. Cleaner vehicle
Cons: Shuttle bus was long wait
Pros: Staff was great, drop off super easy. Courtesy upgrade and toll pass option.
Cons: Pick up took a while, car smelled like smoke.
Pros: Not much.
Cons: Wait was long. Car was older, smelled of smoke and then broke midway through the rental. Phone assistance was horrible. Had to drive back to rental car location to get a fix, but was met with poor customer relations. Will never rent with them again.
Pros: Car was reasonable for the advertised inexpensive price.
Cons: Horrendous customer service. Currently fighting a $100+ fee for fueling even though I dropped the car off fully fueled. Can not contact the location directly, their customer service help line is utterly useless. The on-site employees were rude, lazy and unhelpful.
Pros: Staff was nice and car was nicer than I thought I would get
Cons: Their location is off-off site, and it took two shuttles to get there. Even once there, it took 30 minutes to get to the counter because processing people through the line was so slow
Cons: Staff at pick up was very unpleasant and unprofessional. Other people complained as well.
Cons: Customer service at this EZ Rent-A-Car was terrible. The shuttle from the airport took a long time to arrive and no one picked up the phone. Once at the pickup center, the agents were incredibly slow and did not seem to care about their customers. They tried to scam us into purchasing a toll package that we did not need. We felt so uncomfortable that we forfeited our reservation.
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in South San Francisco.
E-Z Rent-A-Car has 1 rental location in South San Francisco. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.
No (According to our data)